AMEX Return Protection: Did They Make You Return The Item?

[etech0]

Anyone else having trouble uploading docs? When I enter the claim # and upload code and click Continue it just brings me back to the same page with the message

Thanks for letting us know you're not a robot. Once your Claim Number and Document Upload Number have been entered, please proceed by clicking the Continue button.

Edit: after a bunch of tries I got it working in incognito

[shulem92]

Anyone else having trouble uploading docs? When I enter the claim # and upload code and click Continue it just brings me back to the same page with the message
Edit: after a bunch of tries I got it working in incognito

i only use incognito for this for many years now

[noturbizniss]

Anyone else having trouble uploading docs? When I enter the claim # and upload code and click Continue it just brings me back to the same page with the message
Edit: after a bunch of tries I got it working in incognito

When did you get the doc email? I still have not gotten any emails since 10/21

[etech0]

When did you get the doc email? I still have not gotten any emails since 10/21

10/11

[imayid2]

Random DP
Gotta approved on a $140 claim for purchase protection even though the incident was a few weeks past the 90 days.

[jl75]

When did you get the doc email? I still have not gotten any emails since 10/21

That makes two of us. Has anyone out there submitted a claim over the past ten days and had the documents request e-mail come through in a timely manner? I'm wondering if there was some kind of glitch in the AmEx claims system around the 20th-21st of October?

[etech0]

Maybe my 4 duplicate claims crashed their system

[etech0]

I got an email confirming that they got my docs

[bmw]

I got an email confirming that they got my docs

got a email with claim docs

[noturbizniss]

I just called to find out claim status and the foreign woman said there was a systems issue last week causing delays and she said i should get email tonight or tomorrow.

[jl75]

I just called to find out claim status and the foreign woman said there was a systems issue last week causing delays and she said i should get email tonight or tomorrow.

Thanks for sharing this. You gave me hope that I'd be receiving my documents by e-mail soon, but then I found my claims documents in the mail tonight. So some of you who aren't receiving an e-mail with them over the past week or two will likely be getting them in the mail, too. No unusual requests (like photos or phone calls), just for the receipt and for me to fill out the forms. Hopefully they've resolved their (repeated) systems issue and it'll get approved quickly.

[noturbizniss]

Thanks for sharing this. You gave me hope that I'd be receiving my documents by e-mail soon, but then I found my claims documents in the mail tonight. So some of you who aren't receiving an e-mail with them over the past week or two will likely be getting them in the mail, too. No unusual requests (like photos or phone calls), just for the receipt and for me to fill out the forms. Hopefully they've resolved their (repeated) systems issue and it'll get approved quickly.

Did it have the correct email address? I've had mistyped email so they mail it

[jl75]

Did it have the correct email address? I've had mistyped email so they mail it

Yes, my e-mail address is correct. I think this is the same as a month or two back when several people reported them also having system issues, so they mailed out the forms back then, too. It's the exact same form they'd e-mail, so it just adds the extra step of having to scan four pages before being able to upload it.

[Joe_mama]

For the past few weeks when I've logged in to file a new claim it won't let me on the Online Claim Form and says "No Card Selected", and doesn't give me the option to select any card, therefore I can't even select the date of purchase and click Continue (since it's grayed out).  Has anyone seen this issue before?  I have both the BP and PP card.

[jl75]

For the past few weeks when I've logged in to file a new claim it won't let me on the Online Claim Form and says "No Card Selected", and doesn't give me the option to select any card, therefore I can't even select the date of purchase and click Continue (since it's grayed out).  Has anyone seen this issue before?  I have both the BP and PP card.

Never seen this happen before. What I've seen numerous times over the past few years is that when I go to the Claims homepage, it'll tell me that I don't have any claims (whether open or closed), and I'll have to refresh the page sometimes five or six times before it'll finally come up showing my claims. I kind of suspect that the problem you're having is just one of their many system issues over the past two months, which includes them taking two weeks to e-mail us the claims documents, or, in my case (and a few others two months ago), them actually mailing them to us instead of e-mail.

On another note, I just uploaded the claims documents (which they had sent me by postal mail) 12 hours ago, and my claim is already showing "closed", so it looks like despite all the other delays, they seem to be approving the claims rather quickly once you send them what they've request. (The credit hasn't posted yet, nor have I received the approval e-mail, but that all usually happens within 24 hours of the claim showing "closed" on the claims homepage.)

[marble1980]

For the past few weeks when I've logged in to file a new claim it won't let me on the Online Claim Form and says "No Card Selected", and doesn't give me the option to select any card, therefore I can't even select the date of purchase and click Continue (since it's grayed out).  Has anyone seen this issue before?  I have both the BP and PP card.

I have the same thing happening to me. Have to call and file a claim unfortunately.

[idkmybffjill]

Got denied for a claim because I submitted it after 90 days, even though the "claim" and "incident" date were within 90 days.

This is a first? Never been a problem in the past.

Maybe I will try appealing it? Historically, as long as the incident/return date are within the 90 days, it's never been a problem.

[jl75]

Got denied for a claim because I submitted it after 90 days, even though the "claim" and "incident" date were within 90 days.

This is a first? Never been a problem in the past.

Maybe I will try appealing it? Historically, as long as the incident/return date are within the 90 days, it's never been a problem.

Thanks for sharing. Please do let us know how this turns out! I once had a claim approved that I submitted more than 90 days after purchase, and I only attempted that after reading here that others had had success doing the same thing. It'll be interesting to find out if this is just a fluke, or if they're getting stricter with their policies now!

[1najol1]

Did anyone had a claim for eBay purchase via PayPal?

[FlyingBoat]

Did anyone had a claim for eBay purchase via PayPal?

I submitted a claim and have received response back asking for pictures, etc.
They didn't ask about payment method.
I don't have final resolution as of yet.