AMEX Return Protection: Did They Make You Return The Item?

[jl75]

I submitted a claim and have received response back asking for pictures, etc.
They didn't ask about payment method.
I don't have final resolution as of yet.

It would be great to hear how your claim turns out. I asked the same question a couple months back, and nobody seemed to have an answer. Technically, I would think that a PayPal claim should work fine because even if you use PayPal to process the payment, it should still qualify as using an AmEx card to pay in full for the purchase...but it would be great to have an actual data point confirming this. Thanks!

[Chester7]

Would return protection cover something that I'd have to pay return shipping?

[iluv2travel]

Would return protection cover something that I'd have to pay return shipping?

Meaning to say that they'll take it back but you have to pay the return shipping and you prefer not to? If so, the answer is no.

You can try to file a claim to try to get that shipping fee back claiming it's a restocking fee but be prepared for that to be a 50/50 chance of getting approved.

[FlyingBoat]

It would be great to hear how your claim turns out. I asked the same question a couple months back, and nobody seemed to have an answer. Technically, I would think that a PayPal claim should work fine because even if you use PayPal to process the payment, it should still qualify as using an AmEx card to pay in full for the purchase...but it would be great to have an actual data point confirming this. Thanks!

They came back and asked for itemized store receipt. I had already sent the Ebay order details, so I resent it to them again. Not sure if they are looking for something other than that.
They also asked for proof the item was listed as new. I sent them a screenshot of that.

It is taking forever now for Amex responses.

I heard it is taking them much longer on other things such as offer credits etc as well.

[etech0]

I just got an email today about a credit for my claim. Noticed that they have been asking for much more documentation and pictures than ever, and that it takes a long time to get each piece of communication.

Maybe indeed

my 4 duplicate claims crashed their system

[idkmybffjill]

Thanks for sharing. Please do let us know how this turns out! I once had a claim approved that I submitted more than 90 days after purchase, and I only attempted that after reading here that others had had success doing the same thing. It'll be interesting to find out if this is just a fluke, or if they're getting stricter with their policies now!

They denied my reconsideration. And it was from a very formal letterhead. Said because the notification to them wasn't received within 90 days, it's rejected. Looks like they are really clamping down...

[marble1980]

Any DP on if Primary card member can file a RP claim for something an AU purchased, and have it count toward primary card member yearly limt?

Situation leading to this question: Previous DP indicates AU get their own $1000/yr limit. I believe this is true, but if the AU has a separate card with RP the limit for that AU is $1000 total across all Amex cards.

For example;
P1 and P2 both have Plat Cards. P2 is AU on P1 Plat Card.

P2 limit for all RP claims is $1000 per year, not $1000 on P2 plat and $1000 on P1 AU Plat card.

That was my experience based on a recent claim.

[FlyingBoat]

Any DP on if Primary card member can file a RP claim for something an AU purchased, and have it count toward primary card member yearly limt?

Situation leading to this question: Previous DP indicates AU get their own $1000/yr limit. I believe this is true, but if the AU has a separate card with RP the limit for that AU is $1000 total across all Amex cards.

For example;
P1 and P2 both have Plat Cards. P2 is AU on P1 Plat Card.

P2 limit for all RP claims is $1000 per year, not $1000 on P2 plat and $1000 on P1 AU Plat card.

That was my experience based on a recent claim.

In your example. P2 Limit is $1000 on each card. Been this way for years and I have many examples. Very strange that would be your experience.

[FlyingBoat]

It would be great to hear how your claim turns out. I asked the same question a couple months back, and nobody seemed to have an answer. Technically, I would think that a PayPal claim should work fine because even if you use PayPal to process the payment, it should still qualify as using an AmEx card to pay in full for the purchase...but it would be great to have an actual data point confirming this. Thanks!

I received the credit for the ebay purchase.

[jl75]

I received the credit for the ebay purchase.

Thanks very much for the update. It's great to now have a recent DP confirming that PayPal purchases do qualify for RP!

[marble1980]

In your example. P2 Limit is $1000 on each card. Been this way for years and I have many examples. Very strange that would be your experience.

Yes it was very strange. They partially paid the claim (most was over the $1000 limit) and even though the purchase was on AU card, they actually credited the amount to P2 primary card.

[FlyingBoat]

Yes it was very strange. They partially paid the claim (most was over the $1000 limit) and even though the purchase was on AU card, they actually credited the amount to P2 primary card.

I think I would chalk that up as being some sort of Amex error.

They did that to me one time, placing the claim amount into the claim year instead of the purchase year, which I didn't argue with them on.

I think these adjusters can make a mistake at times.

[dreaming]

Did they stop the return protection on the American express marriott card? I want to file  return protection a claim and I followed the link and a can't file a return protection claim. There was 3 kinds of claims that I could do. 1. Baggage claim 2. Extended warranty  3. Purchase protection.  I really want to file a return protection claim but I don't see that choice. Is it still possible to do a return protection or did they take away that benefit? I brought a lot of clothing for my kids from a company that I never used before and the fit is terrible.  I really don't want these clothing.  I missed the return date.

[aryeh1]

+1. The refund shows up as amex return protection and is actuaally paid out by amex assurance company. does not impact any offers savings.

So you can end up making money from this? Ie offer statement credit + refund for return?

[LoLo]

So you can end up making money from this? Ie offer statement credit + refund for return?

Yes.

[ltttc]

Is jewelry purchase included in return protection?

[shapsam]

Is jewelry purchase included in return protection?

No, jewelry is excluded.

[miles lover]

Can you do RP on clothing that was tailored? It shows the tailoring on the reciept as well.

[dreaming]

I tried doing using return protection and the link I have does not work. Does anyone have a good link for return protection or a good number to call? I have the marriott Amex card.

[ltttc]

Can you do RP on clothing that was tailored? It shows the tailoring on the reciept as well.

Try Purchase protection instead