AMEX Return Protection: Did They Make You Return The Item?

[jl75]

I filled a claim in May and just received "We are in the process of reviewing your claim".

Is this typical?

What date in May did you file the claim? Or at the very least, was it towards the beginning, middle, or end of the month? And did they contact you afterwards with a PDF form to fill out (probably also asking for a receipt and maybe even photos)?

My last three claims each took 21 days to be approved AFTER I submitted the filled-out PDF form and the receipt and photos. Others have reported it still taking 25-30 days, but someone the other day mentioned that their claims got approved right away, without being requested to fill out a PDF form or submit receipts/photos. So it's really YMMV at this point, but 20-30 days is kind of par-for-the-course right now (it used to be more like seven days, in the golden age before the L.A. fires).

On the other hand, if three or more weeks went by since you filed the claim online and they haven't asked for the PDF form and the receipt, then that's definitely not normal, but it wouldn't be the first time that that's happened, either. Anyhow, if the last communication you got from them was the "We are in the process of reviewing your claim...", then usually approval happens within one to four days after receiving that message, in my experience.

[aryeh1]

What date in May did you file the claim? Or at the very least, was it towards the beginning, middle, or end of the month? And did they contact you afterwards with a PDF form to fill out (probably also asking for a receipt and maybe even photos)?

My last three claims each took 21 days to be approved AFTER I submitted the filled-out PDF form and the receipt and photos. Others have reported it still taking 25-30 days, but someone the other day mentioned that their claims got approved right away, without being requested to fill out a PDF form or submit receipts/photos. So it's really YMMV at this point, but 20-30 days is kind of par-for-the-course right now (it used to be more like seven days, in the golden age before the L.A. fires).

On the other hand, if three or more weeks went by since you filed the claim online and they haven't asked for the PDF form and the receipt, then that's definitely not normal, but it wouldn't be the first time that that's happened, either. Anyhow, if the last communication you got from them was the "We are in the process of reviewing your claim...", then usually approval happens within one to four days after receiving that message, in my experience.

Towards end of May but finally was approved.

[kickballrubber]

Anyone else noticed the quality of work done at the AMEX Assurance office has been lacklaster lately?

Despite claims now taking one month to clear, some of the claims I submitted, they required same documents to be sent. And recent one that was approved, they approved me for the wrong amount.

Or this is done intentionally to create more fiction.

[Memere]

Was approved within 24 hrs and didn’t request me to return.

Product: coat
Cost: $63

[nafnaf12]

I purchased Adobe gift cards from Dell.com Unfortunately for me it posted in July instead of June I tried canceling it right away Did not let me.

I assume the purchase protection does not work for digital download cards?

[iluv2travel]

I purchased Adobe gift cards from Dell.com Unfortunately for me it posted in July instead of June I tried canceling it right away Did not let me.

I assume the purchase protection does not work for digital download cards?

Nope, doesn't work for any type of gift card purchase.