claimed a broken bluetooth over the phone didn't have to show receipt, other time I claimed childrens clothes 100$ that I lost (on way to Israel) also didn't have to send receipt,
they way I see it is, when you call over , they look at the charge on your statement, while when you file a claim online the don't bother to look into it by they're own untill you send them the receipt, as it is with alot of things, a person works more to the point , while the system works the way a system works
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