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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 482514 times)

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #960 on: February 25, 2014, 01:54:33 PM »
In the past they put me on hold for 10 min and told me that it was approved.

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #961 on: February 25, 2014, 02:13:33 PM »
till they make that decesion?
IME it's either right away or they ask for documentation (itemized receipt), in which case it usually takes roughly 2 weeks from when they receive the receipt.

Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #962 on: February 25, 2014, 03:32:17 PM »
Quote from AMEX "Coverage - You will only be reimbursed up to $300 per eligible item, "
What is the din if there is, say, 2 items on one charge at 300 each, can I claim each one separately?

Offline sammy n

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #963 on: February 25, 2014, 03:34:44 PM »

Quote from AMEX "Coverage - You will only be reimbursed up to $300 per eligible item, "
What is the din if there is, say, 2 items on one charge at 300 each, can I claim each one separately?
I believe so...

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #964 on: February 25, 2014, 05:05:19 PM »
Quote from AMEX "Coverage - You will only be reimbursed up to $300 per eligible item, "
What is the din if there is, say, 2 items on one charge at 300 each, can I claim each one separately?
yes. Each item needs its own claim.

Offline Moishel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #965 on: February 25, 2014, 06:00:36 PM »
+1, I also got that email and didn't have to send back my $300 nexus.
Now my second Nexus, started having charging problems right before 90 days, filed for return protection, took them 11 days, but they refunded me $300, and I can keep my Nexus! (And now I figured out that it's the recharger that's making the problem, not the phone.  :D) Amex is really growing on me.

Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #966 on: February 25, 2014, 06:19:52 PM »
Allow me to clarify:

"Yup. [Chase and AMEX] aren't in the same league. [AMEX n]ever has been."
After changing the presumed proper nouns, your sentence is now correct.
If you don't care why would you comment?
HT: DMYD

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #967 on: February 25, 2014, 06:56:46 PM »
You know what they say about people who presume.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #968 on: February 25, 2014, 07:10:48 PM »
Just filed a claim about a $70 shirt that shrunk while washing and i got a form to fill out plus a need to fax a store receipt and a repair estimate , i didn't save the receipt and the store where i bought it does not have the best service to give me  a backdated receipt , what are my options
"Credit Cards delaying arguments for 30 Days"

Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #969 on: February 25, 2014, 07:13:00 PM »
Just filed a claim about a $70 shirt that shrunk while washing and i got a form to fill out plus a need to fax a store receipt and a repair estimate , i didn't save the receipt and the store where i bought it does not have the best service to give me  a backdated receipt , what are my options

Then you didn't file it under Return protection.
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Offline good sam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #970 on: February 25, 2014, 07:32:39 PM »
You know what they say about people who presume.
Sure. Same as people who wear perfume.
If you don't care why would you comment?
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #971 on: February 26, 2014, 11:22:55 AM »
Then you didn't file it under Return protection.
return protection would require a receipt too
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Offline Menachem613

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #972 on: February 26, 2014, 11:56:23 AM »

You know what they say about people who presume.

No.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #973 on: February 26, 2014, 05:54:52 PM »
Sure. Same as people who wear perfume.

Yup.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #974 on: February 26, 2014, 06:29:13 PM »
Just filed a claim on the phone for a $94 pair of shoes from my habit.
Approved instantly on the line, no receipts or item requested!!