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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 476001 times)

Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #975 on: February 26, 2014, 07:19:18 PM »
Just filed a claim on the phone for a $94 pair of shoes from my habit.
Approved instantly on the line, no receipts or item requested!!
Don't get too excited yet. IME, sometimes the phone rep will approve you, and then the agents will review it and send you a request for documentation. You aren't in the clear until the refund posts.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #976 on: February 26, 2014, 08:32:50 PM »
Don't get too excited yet. IME, sometimes the phone rep will approve you, and then the agents will review it and send you a request for documentation. You aren't in the clear until the refund posts.
I guess I'll sit tight..

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #977 on: February 26, 2014, 10:43:18 PM »
filed for gps 94$ posted refund 2 days later:)

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #978 on: February 27, 2014, 11:19:43 AM »
just got refund for 130$ uggs & i still have uggs 8)

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #979 on: February 27, 2014, 11:21:04 AM »
how often can 1 file a claim before they start requesting the items? any rough estimate say 5 times a yr?

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #980 on: February 27, 2014, 05:10:40 PM »
filed my laptop on the 90th day. either way its junk...
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #981 on: February 27, 2014, 07:01:38 PM »
filed my laptop on the 90th day. either way its junk...
Is it "in new or like new condition"? ;)

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #982 on: February 27, 2014, 07:12:08 PM »
Is it "in new or like new condition"? ;)
brand new
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #983 on: February 27, 2014, 07:34:10 PM »
Don't get too excited yet. IME, sometimes the phone rep will approve you, and then the agents will review it and send you a request for documentation. You aren't in the clear until the refund posts.
They indeed asked for a receipt

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #984 on: February 27, 2014, 10:03:50 PM »
They indeed asked for a receipt
I've had it twice recently. Seems like a recent development... Usually takes 2 weeks (+2 days for the document to be processed) for approval after you fax in the receipt.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #985 on: February 28, 2014, 02:57:14 AM »
I've had it twice recently. Seems like a recent development... Usually takes 2 weeks (+2 days for the document to be processed) for approval after you fax in the receipt.
I got the approval email just a few hours after having in the receipt. Seems like the refund its going to be in the form of a check.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #986 on: February 28, 2014, 02:55:28 PM »
I got the approval email just a few hours after having in the receipt. Seems like the refund its going to be in the form of a check.
Interesting. Never heard of that.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #987 on: March 02, 2014, 01:26:37 PM »
Called about a pair of shoes that I wore once & wanted to return- agent said it's no longer in new condition & therefore can't file! Is this true? Will huca work ?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #988 on: March 02, 2014, 01:35:03 PM »
Called about a pair of shoes that I wore once & wanted to return- agent said it's no longer in new condition & therefore can't file! Is this true? Will huca work ?
it needs to be new or like new. Try again. Tell them its like new.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #989 on: March 02, 2014, 02:03:39 PM »
it needs to be new or like new. Try again. Tell them its like new.
+1 Just tell them it's like new. No need to tell them you wore it once if it's like new.