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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 468270 times)

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #990 on: March 04, 2014, 07:40:40 AM »
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #991 on: March 04, 2014, 08:42:44 AM »
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna

How much was the claim for?

For a couple of posts, it seems they may be getting a little strict..

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #992 on: March 04, 2014, 09:16:36 AM »
320 dollars

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #993 on: March 04, 2014, 09:26:22 AM »
320 dollars

That can be the reason. Is it a heavy item? Usually more expensive items they make you ship back at your own expense.
They mentioned they are sending you a shipping label... Ask if you will have to pay for shipping, also the max you will get back is $300 not $320

Offline ah8586

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #994 on: March 04, 2014, 09:42:37 AM »
I don't care about the 20 dollars why would they have me ship a heavy item when they don't have ppl ship tablets and. Laptops

Offline rots5

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #995 on: March 04, 2014, 09:51:04 AM »
claimed a laptop. said part of the reason i want to return it is bec the internet was not working they denied my claim. :(

she said bec my agent sees this as not 'like new' i have to write to appeals that it works but its not user friendly and that i needed someone to help me figure out how to get it to work (tru story btw)
If you have any questions please search and then ask. PM me for detailed help.

Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #996 on: March 04, 2014, 01:28:29 PM »
If a claim is accepted and then you are asked to send it in, can you then back out of the claim?

Offline miles lover

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #997 on: March 04, 2014, 01:39:25 PM »
If a claim is accepted and then you are asked to send it in, can you then back out of the claim?
yes

Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #998 on: March 04, 2014, 02:45:20 PM »
yes
thanx. By just not sending in, or canceling claim?

Offline SPGDUDE

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #999 on: March 04, 2014, 06:00:19 PM »
Hi

i just submitted a a claim for an appliance on SPG return protection and the paperwork said they will be sending me a label to mail it back... do you know if they usually stand on that and make you return it or might they credit the card without it being returned?

thanks,
Alanna
their sending you a return label? Aren't you responsible for return shipping?

Offline miles lover

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1000 on: March 04, 2014, 08:06:24 PM »
thanx. By just not sending in, or canceling claim?
if I'm not mistaken there is an option online to cancel it but I'm sure if u just dont send it in it will be canceled by itself. I mean what else do u expect amex to do if u Dont send it in besides for not giving u the credit. Their happy with that.

Offline DoGo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1001 on: March 04, 2014, 08:14:20 PM »
if I'm not mistaken there is an option online to cancel it but I'm sure if u just dont send it in it will be canceled by itself. I mean what else do u expect amex to do if u Dont send it in besides for not giving u the credit. Their happy with that.
I never went through that process, I was thinking maybe they immediately credit the account, and wait for it to be sent in..

Offline miles lover

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1002 on: March 04, 2014, 08:18:27 PM »
I never went through that process, I was thinking maybe they immediately credit the account, and wait for it to be sent in..
I highly doubt it with receipts it doesn't work like that so this shouldn't be different. I have no experience in this myself, I have made a few claims never had to send it in. (Including a suit for $250 and shaver for  $150)

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1003 on: March 05, 2014, 12:10:38 PM »
$294 Laptop, they didn't ask for it back.  ;D ;D


I'm on a roll this week with my laptops...

Offline robbie

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1004 on: March 05, 2014, 07:31:49 PM »
I booked a hotel room with my starwood card, this was the worst hotel room ever! bugs, smelled like smoke etc etc would this go under return protection?