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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157944 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1360 on: December 16, 2014, 10:36:42 PM »
The letter did say if I don't hear anything within 10 business days, I could call to check.  Just called to see.. No harm?
I don't think it hurts. But I really wouldn't worry at this point.
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Offline yudamaan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1361 on: December 16, 2014, 11:31:52 PM »
does extended warranty cover even things that originally had no manufacturer’s warranty on them?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1362 on: December 16, 2014, 11:41:20 PM »
does extended warranty cover even things that originally had no manufacturer’s warranty on them?
No. Double nothing is still nothing
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Offline Boruch999

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1363 on: December 17, 2014, 07:38:05 AM »
Do Return Protection and Extended Warranty apply to purchases outside the US?

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1364 on: December 17, 2014, 07:47:58 AM »

Do Return Protection and Extended Warranty apply to purchases outside the US?
dunno about warranty offhand but not return protection

Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1365 on: December 17, 2014, 09:31:05 AM »
god bless and happy holidays to amex. received credit today and an email saying case closed. no mention of returning item.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1366 on: December 17, 2014, 09:42:36 AM »
What kind of protection does amex offer for cell phones?
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Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1367 on: December 17, 2014, 09:51:41 AM »
What kind of protection does amex offer for cell phones?

purchase protection-accidental for the first 90 days and extended warranty. return protection does not apply

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1368 on: December 17, 2014, 10:30:21 AM »
purchase protection-accidental for the first 90 days and extended warranty. return protection does not apply
hmm... what if the phone doesn't work great with my sim card (poor reception)? What would that fall under?
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1369 on: December 17, 2014, 10:39:06 AM »
hmm... what if the phone doesn't work great with my sim card (poor reception)? What would that fall under?
Is it a damage to the phone or did your essentially buy the wrong phone? Sounds more like the second which would not be compatible.
Can you get a new sim card?
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1370 on: December 17, 2014, 11:00:27 AM »
Is it a damage to the phone or did your essentially buy the wrong phone? Sounds more like the second which would not be compatible.
Can you get a new sim card?
Probably the second. According to inaccurate advice from the store I got the sim from...
:(
I can PAY for a new sim card, but it'll cost almost as much as the phone did :)
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Offline gleung

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1371 on: December 17, 2014, 11:15:15 AM »
Probably the second. According to inaccurate advice from the store I got the sim from...
:(
I can PAY for a new sim card, but it'll cost almost as much as the phone did :)

:O jeez how much would the sim card be? my sim card was only 10..

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1372 on: December 17, 2014, 12:03:53 PM »
:O jeez how much would the sim card be? my sim card was only 10..
mine was 30 I think.
it would also mean switching plans and/or carriers, and I have a great rate on my plan.
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1373 on: December 21, 2014, 11:39:31 AM »
If Amazon lets me return something but wants me to pay return shipping, can I do amex return protection instead?
Workflowy. You won't know what you're missing until you try it.

Offline coralsnake

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1374 on: December 21, 2014, 11:59:18 AM »
If Amazon lets me return something but wants me to pay return shipping, can I do amex return protection instead?
If the reason for returning was amazons fault there's no return shipping cost.
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1375 on: December 21, 2014, 12:08:18 PM »
If the reason for returning was amazons fault there's no return shipping cost.
right. but sometimes you just changed your mind, and/or if it was not sold directly from amazon... you may have to pay return shipping.
that's my question
Workflowy. You won't know what you're missing until you try it.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1376 on: December 25, 2014, 10:03:41 AM »
Is there a DDMS article explaining the different types of buyer protection Amex gives? ie: to convince someone to use amex...
Workflowy. You won't know what you're missing until you try it.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1377 on: December 25, 2014, 10:11:32 AM »
Is there a DDMS article explaining the different types of buyer protection Amex gives? ie: to convince someone to use amex...
http://www.dansdeals.com/archives/33964

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1379 on: December 30, 2014, 12:22:05 PM »
right. but sometimes you just changed your mind, and/or if it was not sold directly from amazon... you may have to pay return shipping.
that's my question
Bump