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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 487776 times)

Online noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1380 on: December 30, 2014, 12:24:32 PM »
right. but sometimes you just changed your mind, and/or if it was not sold directly from amazon... you may have to pay return shipping.
that's my question

Bump
I don't think that's  a valid reason. Call and ask. You can also call amazon and see if they'll make an exception, they often do.
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Offline chucksterace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1381 on: January 01, 2015, 11:00:11 AM »
Would a code for a online subscription be eligible to for return protection? Would I get turned down for software code etc?
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Offline HP58

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1382 on: January 03, 2015, 12:17:08 PM »
Would a code for a online subscription be eligible to for return protection? Would I get turned down for software code etc?
IINM it has to be a physical object that you can theoretically return to Amex.

Offline MeirS

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1383 on: January 03, 2015, 07:51:37 PM »
Does $1k per year go by year of purchase or year of claim?

Online noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1384 on: January 03, 2015, 07:53:52 PM »
Does $1k per year go by year of purchase or year of claim?
I'd assume year of claim
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Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1385 on: January 20, 2015, 08:29:19 PM »
So how many years have you guys been doing this?

Anybody gotten RP from ebay purchases shipped from abroad to U.S.?

Online noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1386 on: January 20, 2015, 11:31:49 PM »
So how many years have you guys been doing this?

Anybody gotten RP from ebay purchases shipped from abroad to U.S.?
I got for an external camera flash speed from Hong Kong last February bought on eBay.
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Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1387 on: January 21, 2015, 10:23:43 AM »
Recently they've added some more layers to the RP process.
Even if I file everything on line and fax them all the documents they need, they'll still call me or request a call to their support center and ask "intake questions" about where the item was bought, why are you returning it, what is the return period, what's wrong with, etc.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1388 on: January 21, 2015, 10:40:41 AM »
Recently they've added some more layers to the RP process.
Even if I file everything on line and fax them all the documents they need, they'll still call me or request a call to their support center and ask "intake questions" about where the item was bought, why are you returning it, what is the return period, what's wrong with, etc.
been mentioned upthread a few times. May only be a holiday thing. time will tell if it persists. Regardless, it has not changed the outcome of any claims for me.  They also still automatically refund small claims (less than $30-$50) by the next day.
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Offline talkitup90

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AMEX Return Protection: Did They Make You Return The Item?
« Reply #1389 on: January 22, 2015, 03:04:48 PM »
So I used purchase protection for a phone I bought which was damaged within 90 days. They sent me an email telling me the claim had been closed and they refunded me the price of the phone. My question is, is it possible for Amex to ask for the phone back at this point? Or, does Amex ask for products back *before* closing the claim / refunding you, when they actually want it back? Thanks.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1390 on: January 22, 2015, 03:27:56 PM »
So I used purchase protection for a phone I bought which was damaged within 90 days. They sent me an email telling me the claim had been closed and they refunded me the price of the phone. My question is, is it possible for Amex to ask for the phone back at this point? Or, does Amex ask for products back *before* closing the claim / refunding you, when they actually want it back ? Thanks.
That
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1391 on: January 22, 2015, 03:31:56 PM »
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
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Offline myb821

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1392 on: January 22, 2015, 03:36:37 PM »
I opened a claim for a textbook ($150) on 1/12, they requested a receipt on 1/13, I got confirmation they received the receipt on 1/15. Haven't heard anything since. Is this normal or should I call?
For some reason i remember these being excluded but could be totally wrong.

Offline chucksterace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1393 on: January 22, 2015, 03:37:56 PM »
For some reason i remember these being excluded but could be totally wrong.

Well I would find out soon enough. Doesn't seem like it should be excluded
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AMEX Return Protection: Did They Make You Return The Item?
« Reply #1394 on: January 22, 2015, 03:50:55 PM »
That

Thanks! Has that been everyone else's experience? I just don't want to find myself in a situation where they ask for the phone back (even though they already closed the claim and paid me) and I no longer have the phone.

To clarify, I used *Purchase* Protection, not return protection, because the phone was damaged.