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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 476398 times)

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1485 on: February 23, 2015, 11:02:50 AM »
So does the return protection Amex offers work exactly the same on ALL Amex cards? Or do you need a certain "level" of card for this to apply?
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1486 on: February 23, 2015, 11:12:17 AM »
So does the return protection Amex offers work exactly the same on ALL Amex cards? Or do you need a certain "level" of card for this to apply?
IINM all amex are the same besides for platinum which has better offers.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1487 on: February 23, 2015, 11:14:40 AM »
IINM all amex are the same besides for platinum which has better offers.

But the protection referred to in this thread starts on the level available for all cards, correct?
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1488 on: February 23, 2015, 11:46:40 AM »
But the protection referred to in this thread starts on the level available for all cards, correct?
Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1489 on: February 23, 2015, 12:00:58 PM »

Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.

Thanks!
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Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1490 on: February 25, 2015, 12:37:52 PM »
Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.

$1k per transaction? Per month? Per year?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1491 on: February 25, 2015, 12:41:40 PM »
Yes. IIRC for purchase protection the platinum will cover up to $10k vs $1k for the other cards.
-1
all cards are 300 per transaction and 1K per year.

Your thinking of purchase protection which for platinum is 10K per claim (vs. 1k) and 50K a year
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Offline solls108

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1492 on: February 25, 2015, 12:56:49 PM »
What are peoples experiences nowadays with having to return the item?

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1493 on: February 25, 2015, 01:08:08 PM »
What are peoples experiences nowadays with having to return the item?
Read upthread

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1494 on: February 25, 2015, 01:18:07 PM »
-1
all cards are 300 per transaction and 1K per year.
That's return protection.
 
Your thinking of purchase protection which for platinum is 10K per claim (vs. 1k) and 50K a year
That's what I said

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1495 on: February 25, 2015, 01:28:46 PM »
That's return protection.
 That's what I said
but this is a RP thread. i assumed it was RP and did not read your post so closely. not my fault.
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Offline crownsbroyal

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1496 on: March 02, 2015, 07:38:37 AM »
Anyone else ever do this for a mattress. I'm thinking of using this for two mattresses that I bought. They were 389 each. If they do credit me back the 300 per mattress, will they make me send it back and how would they get them, would they send a truck to pick them up? They are full size mattresses.
« Last Edit: March 02, 2015, 08:09:17 AM by crownsbroyal »

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1497 on: March 02, 2015, 08:48:08 AM »
Anyone else ever do this for a mattress. I'm thinking of using this for two mattresses that I bought. They were 389 each. If they do credit me back the 300 per mattress, will they make me send it back and how would they get them, would they send a truck to pick them up? They are full size mattresses.

Not sure but from the Wiki and the examples people have listed it seems that under $100 is pretty safe and the higher you go the more risky it is.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1498 on: March 02, 2015, 08:56:16 AM »
Anyone else ever do this for a mattress. I'm thinking of using this for two mattresses that I bought. They were 389 each. If they do credit me back the 300 per mattress, will they make me send it back and how would they get them, would they send a truck to pick them up? They are full size mattresses.
Doesn't hurt to try, however they do ask if they are in new condition.
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Offline crownsbroyal

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1499 on: March 02, 2015, 12:03:14 PM »
they are in new condition, I got them last week.  I do not like the firmness of them. If I start the claim and then decide that I want to keep them after all while they are deciding if they will approve the claim,  Can I change my mind and decide to keep them?