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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 475248 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1500 on: March 02, 2015, 12:16:02 PM »
they are in new condition, I got them last week.  I do not like the firmness of them. If I start the claim and then decide that I want to keep them after all while they are deciding if they will approve the claim,  Can I change my mind and decide to keep them?
I believe so. Honestly, when I have questions I call and ask meir have to give your name, just two them your have questions about the policy and program
READ THE DARN WIKI!!!!

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Offline smiles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1501 on: March 02, 2015, 07:28:26 PM »
Anyone else ever do this for a mattress. I'm thinking of using this for two mattresses that I bought. They were 389 each. If they do credit me back the 300 per mattress, will they make me send it back and how would they get them, would they send a truck to pick them up? They are full size mattresses.
Isn't it only up to $300 per item? How would that work?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1502 on: March 02, 2015, 07:45:52 PM »
Isn't it only up to $300 per item? How would that work?
They'd give 300
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline smiles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1503 on: March 02, 2015, 07:51:25 PM »
They'd give 300
If that would happen, how can they ask ask for the item back?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1504 on: March 02, 2015, 07:52:45 PM »
If that would happen, how can they ask ask for the item back?
You don't want it anyway so it's better than nothing
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline smee123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1505 on: March 03, 2015, 07:59:50 AM »
Any ideas where to get  a repair estimate for dell?

Offline beeweegee

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1506 on: March 03, 2015, 10:20:51 AM »
Would return protection cover a wine purchase? I bought the wrong vintage by mistake and they won't take it back or exchange.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1507 on: March 03, 2015, 12:09:15 PM »
Would return protection cover a wine purchase? I bought the wrong vintage by mistake and they won't take it back or exchange.
i'd imagine it would fall under consumable.
Again i ask, why not call and ask them? Read the wiki!!
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline beeweegee

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1508 on: March 03, 2015, 07:59:46 PM »
i'd imagine it would fall under consumable.
Again i ask, why not call and ask them? Read the wiki!!
Point taken, I'll call. Thanks.

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1509 on: March 03, 2015, 08:03:36 PM »
Lets get some Holiday Return Protection data points. I submitted a claim and receipts on Jan 24. On Feb 14 I got an automated email requesting my receipt - this is just because 12 business days had passed and the claim was still open. What about you guys? For those of you who recently had your claims closed, when did you submit them, mid/ early January?

Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1510 on: March 04, 2015, 06:16:34 PM »
I filed a claim on 2/4, faxed in the receipt right away. They still took the 12 days and then asked for the receipt again. I sent it again. Another 12 days then they said they wanted a callback for intake questions. Then ANOTHER 12 days. I'm starting to feel like they are seriously stonewalling.

Maybe too many RPs over XMAS?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1511 on: March 05, 2015, 12:42:50 AM »
I filed a claim on 2/4, faxed in the receipt right away. They still took the 12 days and then asked for the receipt again. I sent it again. Another 12 days then they said they wanted a callback for intake questions. Then ANOTHER 12 days. I'm starting to feel like they are seriously stonewalling.

Maybe too many RPs over XMAS?
Took me 4 weeks 2 months ago
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline smee123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1512 on: March 08, 2015, 01:08:55 PM »
Any ideas where to get  a repair estimate for dell?
bump, please...

Offline whYME

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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1514 on: March 08, 2015, 03:54:17 PM »
Finally! My case just closed after almost a month. Bought 3 pairs of shoes for $127(final sale) . Amex credited me the full amount and no need to return the shoes