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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 476399 times)

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1515 on: March 08, 2015, 06:07:09 PM »

Finally! My case just closed after almost a month. Bought 3 pairs of shoes for $127(final sale) . Amex credited me the full amount and no need to return the shoes

Congrats! When did you submit the claim? I've been waiting since January for mine to be closed.

Offline smee123

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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1517 on: March 08, 2015, 09:35:17 PM »
Quick question: if I submit a return protection claim and Amex approves it, but wants me to send them the item, and I then decide I no longer want to return it, can I keep the item and not get the refund from Amex? Do I have to tell Amex something or just never send it to them? Anyone have personal experience with this?

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1518 on: March 08, 2015, 11:28:27 PM »
Congrats! When did you submit the claim? I've been waiting since January for mine to be closed.
January 26th

Offline Toasted

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1519 on: March 09, 2015, 04:50:03 PM »
Quick question: if I submit a return protection claim and Amex approves it, but wants me to send them the item, and I then decide I no longer want to return it, can I keep the item and not get the refund from Amex? Do I have to tell Amex something or just never send it to them? Anyone have personal experience with this?
Ethics alert.

Offline Dr Moose

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1520 on: March 09, 2015, 05:09:21 PM »


Quick question: if I submit a return protection claim and Amex approves it, but wants me to send them the item, and I then decide I no longer want to return it, can I keep the item and not get the refund from Amex? Do I have to tell Amex something or just never send it to them? Anyone have personal experience with this?
no personal experience, but I'm sure you can tell them you decided you want to keep the item.
Hey there! I am using DansDeals Forums.

Offline raphy781

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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1522 on: March 10, 2015, 08:23:45 PM »
Finally! My case just closed after almost a month. Bought 3 pairs of shoes for $127(final sale) . Amex credited me the full amount and no need to return the shoes
Just check my Amex mobile app, and it seems that I got credited twice. Once from the company I bought the shoes from and a 2nd time from Amex. Interesting.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1523 on: March 10, 2015, 08:29:46 PM »
Just check my Amex mobile app, and it seems that I got credited twice. Once from the company I bought the shoes from and a 2nd time from Amex. Interesting.
Did you ask the company for a refund ?

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1524 on: March 10, 2015, 08:33:15 PM »
Did you ask the company for a refund ?
Nope. What happened was that my claim closed w/ no reason so I called again and was told to open another claim. I did that and was refunded right away. A couple min later I get an email from Amex telling me that the closed claim refunded me the money.

Offline Shauly101

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1525 on: March 11, 2015, 03:40:27 PM »
was refunded momentarily and didn't ask to send back.
thank you dan for this wonderful site and forum

Offline whYME

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1526 on: March 12, 2015, 07:43:31 PM »
Anybody have any success with used items? I know it says somewhere in the t&c that it's excluded, but I'm wondering about the reality...

Offline Something Fishy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1527 on: March 12, 2015, 07:48:27 PM »
Anybody have any success with used items? I know it says somewhere in the t&c that it's excluded, but I'm wondering about the reality...

Uh oh. Camera doing alright?
Check out my site for epic kosher adventures: Kosher Horizons

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1528 on: March 12, 2015, 07:49:34 PM »

Anybody have any success with used items? I know it says somewhere in the t&c that it's excluded, but I'm wondering about the reality...

Used as in a device that was purchased used or purchased new and is now visibly used?

Offline whYME

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1529 on: March 12, 2015, 07:51:59 PM »
Uh oh. Camera doing alright?
Camera's doing fine, but I'm hoping amex will sponsor a 14 2.8