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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158391 times)

Offline Dr Moose

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1520 on: March 09, 2015, 05:09:21 PM »


Quick question: if I submit a return protection claim and Amex approves it, but wants me to send them the item, and I then decide I no longer want to return it, can I keep the item and not get the refund from Amex? Do I have to tell Amex something or just never send it to them? Anyone have personal experience with this?
no personal experience, but I'm sure you can tell them you decided you want to keep the item.
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Offline raphy781

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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1522 on: March 10, 2015, 08:23:45 PM »
Finally! My case just closed after almost a month. Bought 3 pairs of shoes for $127(final sale) . Amex credited me the full amount and no need to return the shoes
Just check my Amex mobile app, and it seems that I got credited twice. Once from the company I bought the shoes from and a 2nd time from Amex. Interesting.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1523 on: March 10, 2015, 08:29:46 PM »
Just check my Amex mobile app, and it seems that I got credited twice. Once from the company I bought the shoes from and a 2nd time from Amex. Interesting.
Did you ask the company for a refund ?

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1524 on: March 10, 2015, 08:33:15 PM »
Did you ask the company for a refund ?
Nope. What happened was that my claim closed w/ no reason so I called again and was told to open another claim. I did that and was refunded right away. A couple min later I get an email from Amex telling me that the closed claim refunded me the money.

Offline Shauly101

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1525 on: March 11, 2015, 03:40:27 PM »
was refunded momentarily and didn't ask to send back.
thank you dan for this wonderful site and forum

Offline whYME

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1526 on: March 12, 2015, 07:43:31 PM »
Anybody have any success with used items? I know it says somewhere in the t&c that it's excluded, but I'm wondering about the reality...

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1527 on: March 12, 2015, 07:48:27 PM »
Anybody have any success with used items? I know it says somewhere in the t&c that it's excluded, but I'm wondering about the reality...

Uh oh. Camera doing alright?
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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1528 on: March 12, 2015, 07:49:34 PM »

Anybody have any success with used items? I know it says somewhere in the t&c that it's excluded, but I'm wondering about the reality...

Used as in a device that was purchased used or purchased new and is now visibly used?

Offline whYME

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1529 on: March 12, 2015, 07:51:59 PM »
Uh oh. Camera doing alright?
Camera's doing fine, but I'm hoping amex will sponsor a 14 2.8  

Offline whYME

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1530 on: March 12, 2015, 07:52:22 PM »
Used as in a device that was purchased used or purchased new and is now visibly used?
Purchased used

Offline wayfe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1531 on: March 13, 2015, 09:40:52 AM »
Anyone else find that the claims are taking a lot longer to be processed? They used to clear within days. Now it takes a week or two...
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Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1532 on: March 13, 2015, 01:21:43 PM »
Can't say I'm surprised given the amount of claims that seemed to have spiked since this thread was opened  :-X
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1533 on: March 13, 2015, 01:38:01 PM »
Anyone else find that the claims are taking a lot longer to be processed? They used to clear within days. Now it takes a week or two...
Did your read the last few pages of the thread? Or even the last 30 posts?
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1534 on: March 13, 2015, 01:44:42 PM »
Did your read the last few pages of the thread? Or even the last 30 posts?
How many months are they gonna be backed up due to the holidays ? We're in March already.

Offline yudamaan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1535 on: March 14, 2015, 10:24:29 PM »
Anyone else find that the claims are taking a lot longer to be processed? They used to clear within days. Now it takes a week or two...
I just filled two claims recently one last week and one about a month ago, they were about 75 dollars each, and both claims were approved on the phone and cases closed in a day or two.

Offline eve

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1536 on: March 14, 2015, 10:27:43 PM »
I made a claim in Jan and it was for over $100 so it took about a month but I got credited. Didn't have to send the item, it was a winter jacket.

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1537 on: March 15, 2015, 03:47:20 PM »
Nobody else with $50.95 credit letters  :o
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1538 on: March 15, 2015, 03:50:00 PM »
Nobody else with $50.95 credit letters  :o
No reason given ?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1539 on: March 15, 2015, 03:51:57 PM »
Wife and I both got letters for $50.95 statement credits for "reimbursement of shipping costs"

Figured I'd open this thread and see a bunch of posts on it.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.