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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 474748 times)

Offline whYME

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1530 on: March 12, 2015, 07:52:22 PM »
Used as in a device that was purchased used or purchased new and is now visibly used?
Purchased used

Offline wayfe

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1531 on: March 13, 2015, 09:40:52 AM »
Anyone else find that the claims are taking a lot longer to be processed? They used to clear within days. Now it takes a week or two...
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Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1532 on: March 13, 2015, 01:21:43 PM »
Can't say I'm surprised given the amount of claims that seemed to have spiked since this thread was opened  :-X
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1533 on: March 13, 2015, 01:38:01 PM »
Anyone else find that the claims are taking a lot longer to be processed? They used to clear within days. Now it takes a week or two...
Did your read the last few pages of the thread? Or even the last 30 posts?
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1534 on: March 13, 2015, 01:44:42 PM »
Did your read the last few pages of the thread? Or even the last 30 posts?
How many months are they gonna be backed up due to the holidays ? We're in March already.

Offline yudamaan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1535 on: March 14, 2015, 10:24:29 PM »
Anyone else find that the claims are taking a lot longer to be processed? They used to clear within days. Now it takes a week or two...
I just filled two claims recently one last week and one about a month ago, they were about 75 dollars each, and both claims were approved on the phone and cases closed in a day or two.

Offline eve

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1536 on: March 14, 2015, 10:27:43 PM »
I made a claim in Jan and it was for over $100 so it took about a month but I got credited. Didn't have to send the item, it was a winter jacket.

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1537 on: March 15, 2015, 03:47:20 PM »
Nobody else with $50.95 credit letters  :o
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1538 on: March 15, 2015, 03:50:00 PM »
Nobody else with $50.95 credit letters  :o
No reason given ?

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1539 on: March 15, 2015, 03:51:57 PM »
Wife and I both got letters for $50.95 statement credits for "reimbursement of shipping costs"

Figured I'd open this thread and see a bunch of posts on it.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1540 on: March 15, 2015, 03:52:39 PM »
What'd you ship back?
READ THE DARN WIKI!!!!

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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1541 on: March 15, 2015, 03:55:11 PM »
Stuff over the years, nothing recently.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline A3

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1542 on: March 15, 2015, 04:02:37 PM »
For everyone saying it takes a while these days... I files a claim last week for $85... It was closed and credit was given within 2 hours

Offline dans fan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1543 on: March 15, 2015, 04:59:01 PM »
Nobody else with $50.95 credit letters  :o
+1

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1544 on: March 15, 2015, 05:07:27 PM »
For everyone saying it takes a while these days... I files a claim last week for $85... It was closed and credit was given within 2 hours
Certain items or thresholds are automatically   closed. When they request receipts it takes longer.
Stuff over the years, nothing recently.
I thought they cover shipping charges with prepaid labels?
READ THE DARN WIKI!!!!

Chuck Norris...
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