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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 467836 times)

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1560 on: March 18, 2015, 07:42:59 PM »

don't remember on which card I have made a claim, but certainly nothing with sandy katrina etc

I see, but at any point, with any card, did you ever have to ship a product back to Amex? If so, did you pay for the shipping yourself / were you reimbursed?

Online whYME

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1561 on: March 19, 2015, 01:04:56 AM »
I got a call from them asking me to call about a recent claim, they "have some information to review with me." Does anybody know what this means? Am I being denied? (the claim was on a used item)

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1562 on: March 19, 2015, 09:11:50 AM »
I got a call from them asking me to call about a recent claim, they "have some information to review with me." Does anybody know what this means? Am I being denied? (the claim was on a used item)

Doesn't sound like it. Might be that they just want to review in order to determine that it is eligible for return. Id just call and see what they want.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1563 on: March 19, 2015, 01:45:41 PM »
I got a call from them asking me to call about a recent claim, they "have some information to review with me." Does anybody know what this means? Am I being denied? (the claim was on a used item)
Is this for a claim that is still open?
I know I called them a couple days ago and asked if I bought something used would it be eligible, and they said it would not be. Depending what's on the receipt and what you wrote on the claim form it might be an issue.
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Offline eli1571

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1564 on: March 19, 2015, 02:06:33 PM »
I see, but at any point, with any card, did you ever have to ship a product back to Amex? If so, did you pay for the shipping yourself / were you reimbursed?
never had a claim for which i had to return the item

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1565 on: March 22, 2015, 04:32:30 AM »
I got a call from them asking me to call about a recent claim, they "have some information to review with me." Does anybody know what this means? Am I being denied? (the claim was on a used item)
Update:
I called on Friday and they asked me the basic info on the claim e.g. why the store wouldn't take it back, what condition was it in, (luckily they didn't ask what condition I got it in ) did I use it etc.

I just got an email saying it was approved and they didn't ask for it back

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1566 on: March 22, 2015, 07:03:35 AM »
Update:
I called on Friday and they asked me the basic info on the claim e.g. why the store wouldn't take it back, what condition was it in, (luckily they didn't ask what condition I got it in ) did I use it etc.

I just got an email saying it was approved and they didn't ask for it back
What was item cost?
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Online mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1567 on: March 23, 2015, 06:00:49 PM »
I'm not so excited about the main site publicity.

Specifically
Quote
If the item is under $100 AMEX will typically issue an immediate refund.  If itís between $100-$300 usually an examiner will review the claim to ensure that the item isnít on the excluded list.  Usually the examiner will then issue a refund though on occasion AMEX will request that you email a photo of the item or mail the item in for a refund.

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1568 on: March 23, 2015, 06:04:45 PM »
How many open claims can one have at once? What if I have 2 items that Id like to return at the same time? Any issue with that?
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Offline bubbles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1569 on: March 23, 2015, 06:23:56 PM »
You can add multiple items to one claim

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1570 on: March 23, 2015, 06:29:14 PM »
You can add multiple items to one claim

That might not help with the chances of not having to send an item back  ::) but still good to know.
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Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1571 on: March 23, 2015, 06:59:20 PM »

I'm not so excited about the main site publicity.

Specifically
why ?!?! What's the problem ?
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Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1572 on: March 23, 2015, 07:40:54 PM »
why ?!?! What's the problem ?

You're either naive or excel at dan lkaf zchus to the point where it becomes incredible.
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Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1573 on: March 23, 2015, 07:45:02 PM »

You're either naive or excel at dan lkaf zchus to the point where it becomes incredible.
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