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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 669937 times)

Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1640 on: April 09, 2015, 08:56:13 PM »
Submitted a claim for a man's suit a month ago and been looking on the site for several days which says the claim is "closed." However, haven't received an email telling me I get my money back or to send it in. How long between when the online system says "closed" and me getting some info? Called but rep said the claims side handles all of that and that no one gets to talk directly to claims.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1641 on: April 11, 2015, 08:47:48 PM »
Submitted a claim for a man's suit a month ago and been looking on the site for several days which says the claim is "closed." However, haven't received an email telling me I get my money back or to send it in. How long between when the online system says "closed" and me getting some info? Called but rep said the claims side handles all of that and that no one gets to talk directly to claims.
The phone reps should be able to give you some info. Usually I get credit within a couple days of the claim closing
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1642 on: April 15, 2015, 10:38:10 AM »
Is the protection per card or per user? If I have 4 cards, is that 1k/year x4?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1643 on: April 15, 2015, 11:43:47 AM »
Anybody ever try to return eyeglasses? I wonder if that falls under custom or health care items that are not covered?
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Offline nochum18

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1644 on: April 15, 2015, 11:51:28 AM »
I received my $ back immediately and next day recieved email that case closed. Does that mean I don't have to send the item back or they may still tell me they want it back?

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1645 on: April 15, 2015, 11:51:42 AM »
Anybody ever try to return eyeglasses? I wonder if that falls under custom or health care items that are not covered?
Not true!! I did return protection on glasses I bought that I didn't like. When they asked for reason merchant won't take it back I said because it the perscription was filled. I recieved a letter that my claim was denied because exclustion of custom made items- which rep told me would include perscription glasses
Put in a claim for my 300$ glasses I bought that I wasn't sure if I liked them. Week
Later I recieved  300$ credit- no return required

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1646 on: April 15, 2015, 11:52:17 AM »
I received my $ back immediately and next day recieved email that case closed. Does that mean I don't have to send the item back or they may still tell me they want it back?
You should be fine.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1647 on: April 15, 2015, 12:43:01 PM »
Is the protection per card or per user? If I have 4 cards, is that 1k/year x4?
My understanding is it's per card, i.e. 1K for SPG, 1K for PRG, 1K for BRG, 1K for EDP. however, 99 users 99,000.
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Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1648 on: April 15, 2015, 12:45:02 PM »
My understanding is it's per card, i.e. 1K for SPG, 1K for PRG, 1K for BRG, 1K for EDP. however, 99 users 99,000.

Thanks - that is a lot of protection..
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Offline Jimmerly tibz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1649 on: April 16, 2015, 03:58:35 PM »
Seeing as how some of the veterans on this thread have been doing RP for years, the aggregate amount paid out may have already exceeded $99,000.

Anyhow, we're all thankful for AMEX have such a great program and great service. We get to try products out and then return them if we don't like them. Pretty cool.

Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1650 on: April 19, 2015, 03:49:47 PM »
I spilled a half cup of coffee on my lap top. The damage was the left side of the keyboard gets sticky here and there. i made a claim with amex and they need a Auth facility to give a estimate. any ideas? Thanks

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1651 on: April 19, 2015, 04:32:05 PM »
I spilled a half cup of coffee on my lap top. The damage was the left side of the keyboard gets sticky here and there. i made a claim with amex and they need a Auth facility to give a estimate. any ideas? Thanks
Go to a computer shop and get an estimate.
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Offline LoLo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1652 on: April 19, 2015, 04:51:45 PM »
Bluetooth speaker, damaged usb charging port, $170; purchase protection would work?

Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1653 on: April 19, 2015, 06:32:45 PM »
Go to a computer shop and get an estimate.
They said i have to go to for a estimate to a place which is on the MHF warranty list. Anyone have any experience with this as they do not have any in the tri state

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1654 on: April 19, 2015, 06:55:45 PM »
They said i have to go to for a estimate to a place which is on the MHF warranty list. Anyone have any experience with this as they do not have any in the tri state
What's the mhf list? When my phone screen broke they said I could go to any repair shop.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1655 on: April 19, 2015, 06:56:03 PM »
Bluetooth speaker, damaged usb charging port, $170; purchase protection would work?
Why not?
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Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1656 on: April 19, 2015, 07:00:37 PM »
What's the mhf list? When my phone screen broke they said I could go to any repair shop.
"Repair Estimate from an authorized facility per the Original MFG Warranty. Please contact your MFG for a list of Authorized Repair facilities."

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1657 on: April 19, 2015, 07:11:45 PM »
"Repair Estimate from an authorized facility per the Original MFG Warranty. Please contact your MFG for a list of Authorized Repair facilities."
Call Amex and tell them that. See what they say.
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Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1658 on: April 19, 2015, 07:25:45 PM »
Call Amex and tell them that. See what they say.
This is a quote form Amex. so what would you tell them?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1659 on: April 19, 2015, 07:27:11 PM »
This is a quote form Amex. so what would you tell them?
I would call and tell them there is no place I can take it to. What should i do? Is it really that difficult?  You are clearly under the terms of the protection so why not call.
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