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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 460206 times)

Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1650 on: April 19, 2015, 03:49:47 PM »
I spilled a half cup of coffee on my lap top. The damage was the left side of the keyboard gets sticky here and there. i made a claim with amex and they need a Auth facility to give a estimate. any ideas? Thanks

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1651 on: April 19, 2015, 04:32:05 PM »
I spilled a half cup of coffee on my lap top. The damage was the left side of the keyboard gets sticky here and there. i made a claim with amex and they need a Auth facility to give a estimate. any ideas? Thanks
Go to a computer shop and get an estimate.
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Offline LoLo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1652 on: April 19, 2015, 04:51:45 PM »
Bluetooth speaker, damaged usb charging port, $170; purchase protection would work?

Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1653 on: April 19, 2015, 06:32:45 PM »
Go to a computer shop and get an estimate.
They said i have to go to for a estimate to a place which is on the MHF warranty list. Anyone have any experience with this as they do not have any in the tri state

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1654 on: April 19, 2015, 06:55:45 PM »
They said i have to go to for a estimate to a place which is on the MHF warranty list. Anyone have any experience with this as they do not have any in the tri state
What's the mhf list? When my phone screen broke they said I could go to any repair shop.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1655 on: April 19, 2015, 06:56:03 PM »
Bluetooth speaker, damaged usb charging port, $170; purchase protection would work?
Why not?
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Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1656 on: April 19, 2015, 07:00:37 PM »
What's the mhf list? When my phone screen broke they said I could go to any repair shop.
"Repair Estimate from an authorized facility per the Original MFG Warranty. Please contact your MFG for a list of Authorized Repair facilities."

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1657 on: April 19, 2015, 07:11:45 PM »
"Repair Estimate from an authorized facility per the Original MFG Warranty. Please contact your MFG for a list of Authorized Repair facilities."
Call Amex and tell them that. See what they say.
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Offline avrumy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1658 on: April 19, 2015, 07:25:45 PM »
Call Amex and tell them that. See what they say.
This is a quote form Amex. so what would you tell them?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1659 on: April 19, 2015, 07:27:11 PM »
This is a quote form Amex. so what would you tell them?
I would call and tell them there is no place I can take it to. What should i do? Is it really that difficult?  You are clearly under the terms of the protection so why not call.
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Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1660 on: April 23, 2015, 02:30:32 PM »
Filed a claim on a closed card and they responded with the letter saying I will be credited. How will I be receiving the credit?

Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1661 on: April 23, 2015, 05:27:52 PM »
Filed a claim on a closed card and they responded with the letter saying I will be credited. How will I be receiving the credit?
check

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1662 on: April 23, 2015, 05:57:42 PM »
Filed a claim on a closed card and they responded with the letter saying I will be credited. How will I be receiving the credit?
might also issue to the closed card and then you request a check. 
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Offline MnM1130

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1663 on: April 23, 2015, 09:47:39 PM »
They said i have to go to for a estimate to a place which is on the MHF warranty list. Anyone have any experience with this as they do not have any in the tri state
i sent to someone else and amex denied my claim and told me its not under warranty anymore cus someone unauthorized opened the computer. not a smart idea if you plan to do that.. it may get the same response. im still trying to deal with it.

Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1664 on: April 23, 2015, 10:06:09 PM »
might also issue to the closed card

This is what happened. Going to have them transfer credit to another card. Thanks.