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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 468629 times)

Offline wonderlust

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1710 on: May 12, 2015, 08:41:38 AM »
What's the current average time for a claim to process for over 100$?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1711 on: May 13, 2015, 12:23:10 AM »
What's the current average time for a claim to process for over 100$?
Had 220 claim took about 2.5weekz.
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Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1712 on: May 13, 2015, 12:25:16 AM »
Had 220 claim took about 2.5weekz.
Did they ask for it back ?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1713 on: May 13, 2015, 12:26:01 AM »
Did they ask for it back ?
This guy

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Chuck Norris...
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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1714 on: May 13, 2015, 12:28:34 AM »

This guy


Haha. I actually don't know of anyone that's had to send anything back.

Offline Mendylab

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1715 on: May 13, 2015, 01:50:08 AM »
Does the $300/$1000 apply as well to every au?

Offline yitrap

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1716 on: May 13, 2015, 02:18:27 AM »

Does the $300/$1000 apply as well to every au?
No it's per account.

Offline E-MAN

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1717 on: May 13, 2015, 12:35:11 PM »
I put in a claim for $85.99 and only got back $55, is that normal? It was for a few items on same receipt.

Offline zlt123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1718 on: May 13, 2015, 01:04:37 PM »
This is a little OT, but iam dealing now with Chase about return protatction, its the biggest PITA i ever had with a compeny, not only do they request the item back (under $100) I have to pay shipping to TX , its about $30-$40 and they make u send all documents , and then some.                                            First they deneid it bcuz he says that they sew on eBay the he accepts returns, so i told tham that he dosnt if its open, so they said i have to send it proving that he dosnt takeopened items, so i told tham go on eBay & on the same plece where its says that he accepts returns it also says not if openad but NO I have to send it in. NEVER EVER USE CHASE for things you need RP-PP etc..
stop rant
« Last Edit: May 13, 2015, 01:11:43 PM by zlt123 »

Offline TimT

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1719 on: May 13, 2015, 01:08:40 PM »
This is a little OT, but iam dealing now with Chase about return protatction, its the biggest PITA i ever had with a compeny, not only do they request the item back (under $100) I have to pay shipping to TX , its about $30-$40 and they mae u send all documents , and then some. NEVER EVER USE CHASE for things you need RP-PP etc..
stop rant
Hence Lou Bob's signature

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1720 on: May 14, 2015, 07:28:15 PM »
This is a little OT, but iam dealing now with Chase about return protatction, its the biggest PITA i ever had with a compeny, not only do they request the item back (under $100) I have to pay shipping to TX , its about $30-$40 and they make u send all documents , and then some.                                            First they deneid it bcuz he says that they sew on eBay the he accepts returns, so i told tham that he dosnt if its open, so they said i have to send it proving that he dosnt takeopened items, so i told tham go on eBay & on the same plece where its says that he accepts returns it also says not if openad but NO I have to send it in. NEVER EVER USE CHASE for things you need RP-PP etc..
stop rant
They say chase sucka for this.
OT have you been taking spelling and grammar lessons from pixi?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1721 on: May 14, 2015, 07:28:51 PM »
I put in a claim for $85.99 and only got back $55, is that normal? It was for a few items on same receipt.
Did you put in claim for each item within one claim? Need more details...
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1722 on: May 14, 2015, 07:29:39 PM »

They say chase sucka for this.
OT have you been taking spelling and grammar lessons from pixi?

English might not be their first language :).

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1723 on: May 14, 2015, 07:31:40 PM »
English might not be their first language :).
Sure. But there's no excuse for

that they sew on eBay

READ THE DARN WIKI!!!!

Chuck Norris...
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Offline DP7

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1724 on: May 14, 2015, 07:51:43 PM »

on dans post in 2012 it says that even if you cancel a card you will still be able to make a claim if you have other open cards.

i closed my platinum card and submitted a claim - they denied it becausde the card is closed, but i have other open cards (spg etc).

in their policy it says
"d. A refund will not be paid
if, on the date we receive your Return Protection request any amount on your eligible Card
account is past due for one or more billing cycle(s) or your Card is canceled. "

so whats the deal. has the policy changed since Dan wrote the post? do i call back and say i have other cards open?

If it credit on a cancelled card a few weeks ago.