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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158349 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1820 on: August 13, 2015, 11:38:44 PM »
At what point will I know if they want the item back?
If you got the credit they don't want it back
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Offline Mountain Man

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1821 on: August 14, 2015, 01:42:19 AM »
Keurig rivo. Didn't want it back.
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Offline ms6

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1822 on: August 16, 2015, 06:03:38 PM »
Do tickets from ticket master to an event count as an "item" for return purposes?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1823 on: August 16, 2015, 06:18:00 PM »
Do tickets from ticket master to an event count as an "item" for return purposes?
No. Tickets are specifically excluded. Read the t&c
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Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1824 on: August 24, 2015, 03:45:10 AM »
Obviously we all know how great Amex's RP benefit is. However, is there any consensus on which other card(s) has a similar benefit that's actually worthwhile? I've heard chase cards, even the Ritz Carlton have their RP go through Visa and the experience is terrible - you won't get refunded until mailing them the item and you have to pay for the shipping yourself.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1825 on: August 24, 2015, 10:06:16 AM »
Obviously we all know how great Amex's RP benefit is. However, is there any consensus on which other card(s) has a similar benefit that's actually worthwhile? I've heard chase cards, even the Ritz Carlton have their RP go through Visa and the experience is terrible - you won't get refunded until mailing them the item and you have to pay for the shipping yourself.
FWIW, although I had a bad experience with chase return protection, their purchase protection was a pleasure. (Item: bluetooth earpiece that stopped working about a year and a half after I bought it.)
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Offline jewdkoff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1826 on: August 24, 2015, 05:35:09 PM »
Hey everyone, I had an item under $500 that I was able to get covered under Amex warranty without having to send in a repair receipt. Does anyone know if this works for items above $500 as well? I hate having to get a quote on items.

Thanks!

Offline IndGuy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1827 on: August 27, 2015, 12:34:24 PM »
Hey everyone, I had an item under $500 that I was able to get covered under Amex warranty without having to send in a repair receipt. Does anyone know if this works for items above $500 as well? I hate having to get a quote on items.

Thanks!
How did you manage that and what kind of item was that. I had submitted extended warranty claim only once and been asked to provide the repair estimate.

Offline Chapshnell

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1828 on: August 27, 2015, 12:36:34 PM »
$89.95 shoes from amazon. did not ask for the shoes.

Offline puddles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1829 on: August 27, 2015, 01:50:04 PM »
$89.95 shoes from amazon. did not ask for the shoes.
Cole Haan Shoes. Lessthan $100. No return. Credit came in less than 24 hours.

Offline Chapshnell

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1830 on: August 27, 2015, 01:56:42 PM »
Cole Haan Shoes. Lessthan $100. No return. Credit came in less than 24 hours.

credit also came within 24. Seems under $100 they dont want to waste peoples time?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1831 on: August 27, 2015, 01:58:21 PM »
credit also came within 24. Seems under $100 they dont want to waste peoples time?

Yes. 275 on mine and I had to fax in receipt and am waiting for 5 days already.
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Offline rileywiles23

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1832 on: August 27, 2015, 02:06:51 PM »
$95 watch from ebags, no return needed, and money was credited in 2 days,
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1833 on: August 27, 2015, 02:22:13 PM »
Yes. 275 on mine and I had to fax in receipt and am waiting for 5 days already.
give it at least 2-4 weeks.
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Offline jewdkoff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1834 on: August 30, 2015, 12:05:57 PM »
How did you manage that and what kind of item was that. I had submitted extended warranty claim only once and been asked to provide the repair estimate.

It was a laptop. They just told me they didn't need it. How much was your item?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1835 on: August 30, 2015, 12:26:29 PM »
give it at least 2-4 weeks.

Actually much faster. Opened my email after Shabbos and got the final verdict. $275 credit.  :)
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Offline Mendylab

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1836 on: August 31, 2015, 12:03:13 AM »
Actually much faster. Opened my email after Shabbos and got the final verdict. $275 credit.  :)

and they didn't ask for it back?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1837 on: August 31, 2015, 08:32:32 AM »
and they didn't ask for it back?

Negative
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Offline rabbitbarf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1838 on: September 22, 2015, 01:31:56 AM »
So I bought a portable air conditioner from Sears (30 day return policy there). Plan on keeping it for about two months, until it cools down here or I move (moving in late October or early November).

The AC was $299+tax (so around $325, I'm wondering if they're going to want me to ship this big thing to them or not. It's about 55lbs, which I'm sure would cost a buttload in shipping costs (hundreds from what I've calculated).

Never done a RP claim yet, so I was just curious if anyone had any experience with doing it on very heavy items that will incur very high shipping costs?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #1839 on: September 22, 2015, 06:42:48 AM »
So I bought a portable air conditioner from Sears (30 day return policy there). Plan on keeping it for about two months, until it cools down here or I move (moving in late October or early November).

The AC was $299+tax (so around $325, I'm wondering if they're going to want me to ship this big thing to them or not. It's about 55lbs, which I'm sure would cost a buttload in shipping costs (hundreds from what I've calculated).

Never done a RP claim yet, so I was just curious if anyone had any experience with doing it on very heavy items that will incur very high shipping costs?
While your at it why don't you call amex and and just ask them if they'll want you to ship back you're used air conditioner
READ THE DARN WIKI!!!!

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