Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1174598 times)

lrgfc · « **Reply #40 on:** October 07, 2011, 06:10:39 PM »

I have a few questions about filling a return claim online. I was asked about whether the condition looks new or working right. So far I always tried " .look like new", got money back. I am wondering what gonna happen if I put " not working" there. Any one tried this before? Still got full money back? Do they ask you to return them?
Thanks.

Dan · « **Reply #41 on:** October 07, 2011, 06:18:54 PM »

return protection doesn't cover non-working items.

jk2 · « **Reply #42 on:** October 09, 2011, 09:35:15 AM »

I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?

Aben · « **Reply #43 on:** October 09, 2011, 11:06:18 AM »

Quote from: jk2 on October 09, 2011, 09:35:15 AM

I have the following question. Some online stores usually charge 15-20% restocking fee for return, for expensive items this is an issue. Can I use AMEX return protection for this?

I was speaking to a rep. and I asked a similiar question and it seemed that you get reimbursed.
Just call them and ask.

steve L · « **Reply #44 on:** December 07, 2011, 03:11:59 PM »

im trying to do a return but they keep on asking for a receipt and then will have to pay for shipping back? have people had better sucess with doing it over the phone or filling a claim online to get a credit right away

good sam · « **Reply #45 on:** December 07, 2011, 03:23:07 PM »

Ive had a great experience with Chase extended warranty. Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark. Sent a check, no problems.

steve L · « **Reply #46 on:** December 07, 2011, 03:25:12 PM »

Quote from: good sam on December 07, 2011, 03:23:07 PM

Ive had a great experience with Chase extended warranty. Bought my laptop on my Freedom card and the battery died with about a month to go before the two year mark. Sent a check, no problems.

did you have to send anything in? and did you get the extended warranty first and then it broke or the same time same call

good sam · « **Reply #47 on:** December 07, 2011, 03:27:47 PM »

1. Sent an invoice which i was able to retrieve from the dell website, and a snapshot of the product page for the battery.
2. The extended warranty is automatic

steve L · « **Reply #48 on:** December 07, 2011, 03:30:53 PM »

and then a separate call to say it broke?

good sam · « **Reply #49 on:** December 07, 2011, 03:33:25 PM »

Quote from: steve L on December 07, 2011, 03:30:53 PM

and then a separate call to say it broke?

I called. They told me what to fax. Then they sent a check.

milechazzer · « **Reply #50 on:** December 10, 2011, 11:30:16 PM »

My apologies for veering slightly off topic, but I just filed a $238 extended warranty claim with Amex (on a broken shaver). They credited me 2 days later, and never asked for any documentation or broken item.

YG · « **Reply #51 on:** December 11, 2011, 12:48:51 AM »

Quote from: David on September 05, 2011, 04:11:49 PM

looks to me like the keyboard is still having issues
Or perhaps just the caps lock button

Quote from: leeboy on September 06, 2011, 02:30:48 PM

Good one!

+10!!

AJK · « **Reply #52 on:** December 11, 2011, 02:43:39 AM »

Quote from: good sam on December 07, 2011, 03:33:25 PM

I called. They told me what to fax. Then they sent a check.

A check? Why not a statement credit to the account?

moish · « **Reply #53 on:** December 11, 2011, 03:02:48 AM »

they generally give you the option.

AJK · « **Reply #54 on:** December 11, 2011, 03:03:53 AM »

Quote from: moish on December 11, 2011, 03:02:48 AM

they generally give you the option.

Interesting. I've never been given the option before.

AsherO · « **Reply #55 on:** December 11, 2011, 03:12:22 AM »

Quote from: AJK on December 11, 2011, 02:43:39 AM

A check? Why not a statement credit to the account?

Quote from: moish on December 11, 2011, 03:02:48 AM

they generally give you the option.

But then if you spend the same amount (or more) during that bill cycle (perhaps even if you don't) you lose those spend points.

AJK · « **Reply #56 on:** December 11, 2011, 03:21:15 AM »

Good point.

gevaldig · « **Reply #57 on:** December 13, 2011, 10:18:46 PM »

Quote from: Dan on May 27, 2011, 01:38:10 PM

http://www.htsti.com/?q=amex return protection

this link does not work by me.

gevaldig · « **Reply #58 on:** December 13, 2011, 10:27:27 PM »

i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?

AJK · « **Reply #59 on:** December 13, 2011, 10:54:40 PM »

Quote from: gevaldig on December 13, 2011, 10:27:27 PM

i see that extended warranty only kicks in after the original warranty is over, is it the same with return protection? or that kicks in right away?

As soon as you can't return it to the merchant as long as its <90 days from purchase date.

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1174598 times)