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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157600 times)

Offline Luvtotravel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2040 on: December 31, 2015, 10:04:58 AM »
whats my best option? i ordered clothing from uk which im not happy with. they accept returns within 30 days but i have to pay the return shipping from u.s. which could cost a pretty penny. is there a way to file a claim with amex for this?
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Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2041 on: December 31, 2015, 10:28:22 AM »
Still didn't hear back from them after submitting store receipt last Friday 31st for a $30 RP.
If they give the RP credit in Jan will it count towards the '16 limit? Or it goes by when opened?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2042 on: December 31, 2015, 08:02:02 PM »
Still didn't hear back from them after submitting store receipt last Friday 31st for a $30 RP.
If they give the RP credit in Jan will it count towards the '16 limit? Or it goes by when opened?

Says purchase date in the t&cs

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2043 on: December 31, 2015, 08:11:26 PM »
Says purchase date in the t&cs
Interesting. Is that the same for EW? Because if what if it was purchased in '13, and I've already maxed out my credit for that year, will I be declined 2 years later?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2044 on: December 31, 2015, 11:45:14 PM »
for purchase protection do i have to make claim within 3 month's or it just had to have been lost, stolen, or broken within 3 mo?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2045 on: January 01, 2016, 01:17:27 PM »
Got $95 credit one day later. Didn't need to send back item or even submit the invoice. Was a dress from EBay. Seller didn't take returns.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2046 on: January 02, 2016, 09:46:04 PM »
for purchase protection do i have to make claim within 3 month's or it just had to have been lost, stolen, or broken within 3 mo?
eta made the claim Thursday night it was for a skirt bought on sep 1 for $79 which got pimply pretty much right away just never got around to it.. got credited today without having to send in. t&c says you have to let them know within 30 days of it getting damaged which means i should not have gotten credited for it but i did thanx amex

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2047 on: January 02, 2016, 11:34:33 PM »
whats my best option? i ordered clothing from uk which im not happy with. they accept returns within 30 days but i have to pay the return shipping from u.s. which could cost a pretty penny. is there a way to file a claim with amex for this?
Amex doesn't offer RP when buying outside the US.
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Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2048 on: January 02, 2016, 11:35:00 PM »
for purchase protection do i have to make claim within 3 month's or it just had to have been lost, stolen, or broken within 3 mo?
Within 3 months of purchase.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2049 on: January 02, 2016, 11:45:05 PM »
whats my best option? i ordered clothing from uk which im not happy with. they accept returns within 30 days but i have to pay the return shipping from u.s. which could cost a pretty penny. is there a way to file a claim with amex for this?
You can wait till after the 30 days.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2050 on: January 03, 2016, 12:24:00 AM »
Within 3 months of purchase.
i updated my post that i made a claim almost 4 months after date of purchase and was still refunded

Offline pixi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2051 on: January 03, 2016, 01:05:48 AM »
i updated my post that i made a claim almost 4 months after date of purchase and was still refunded
Good to hear,  but officially in the T&C it's 30 days after purchase.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2052 on: January 03, 2016, 02:59:35 PM »
Got $95 credit one day later. Didn't need to send back item or even submit the invoice. Was a dress from EBay. Seller didn't take returns.
Was it your first or second time?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2053 on: January 03, 2016, 04:21:13 PM »
Was it your first or second time?
What should it make any difference by the second time?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2054 on: January 04, 2016, 02:48:59 PM »
What should it make any difference by the second time?
Many people were saying on ddf that the first few times you might not have to send back even the receipt.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2055 on: January 04, 2016, 03:50:50 PM »
Got $95 credit one day later. Didn't need to send back item or even submit the invoice. Was a dress from EBay. Seller didn't take returns.
And I'm STILL waiting for an update on my $30 claim. I submitted the itemized receipt as requested on the 25th and still haven't heard from them other than a confirmation email that documents were received.

Offline Oceanblue

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2056 on: January 04, 2016, 06:26:45 PM »
If its the 25th of Dec it hasn't been 7-10 business days yet (including the new years holiday) for processing. If its past 10 days, try giving them a call.  I once had a claim sit for a month, called them up and they seemed to not know why it wasn't processed yet, and got me the refund within 48 hours. 

And I'm STILL waiting for an update on my $30 claim. I submitted the itemized receipt as requested on the 25th and still haven't heard from them other than a confirmation email that documents were received.


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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2057 on: January 04, 2016, 11:03:54 PM »
A package marked delivered, but never arrived, is that coverd under amex pp?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2058 on: January 06, 2016, 10:55:45 AM »
And I'm STILL waiting for an update on my $30 claim. I submitted the itemized receipt as requested on the 25th and still haven't heard from them other than a confirmation email that documents were received.
Yay, wow. I finally heard back from them. They sent another letter requesting some documentation. What do they still need? An itemized store receipt...
I confirmed about 3 times that they have it and it's clear and legible. Are they for real??? :(

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2059 on: January 06, 2016, 11:27:56 AM »
A package marked delivered, but never arrived, is that coverd under amex pp?
You should follow up with the sender first