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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 580796 times)

Offline deltastubs

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2310 on: April 26, 2016, 10:30:50 AM »
If I bought a iphone on eBay, any experience if Amex plat covers? (Or if can use if got lost bec its ebay not a regular store does it make a difference?)

Offline Emkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2311 on: April 26, 2016, 10:38:08 AM »
bec its ebay not a regular store does it make a difference?
no.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2312 on: April 26, 2016, 04:54:24 PM »
If I bought a iphone on eBay, any experience if Amex plat covers? (Or if can use if got lost bec its ebay not a regular store does it make a difference?)
If it was new it's definitely covered. I think someone said they got covered on used but I'm not sure.
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Offline IsraelGuy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2313 on: April 27, 2016, 08:39:29 AM »
1-2 days. Bit that's when they don't ask for docs.

When do they not ask for docs? All my claims they've asked for extensive documentation...

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2314 on: April 27, 2016, 09:55:31 AM »
When do they not ask for docs? All my claims they've asked for extensive documentation...

As far as I can tell, recently they started asking for documentation for most claims even under $100, except for maybe the first claim in the calendar year.

I had my 2nd claim of the year and it just closed with a credit, about 35 days after I sent in documentation. They usually call about a month after to ask for some info on the item (is it new, why are you returning it, more info about the item, etc). I did not have to send the item back, and the credit posted within a day of when they called.

Friend had the same experience with his 2nd claim of the year.

Offline GAM Z.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2315 on: April 27, 2016, 01:39:33 PM »
As far as I can tell, recently they started asking for documentation for most claims even under $100, except for maybe the first claim in the calendar year.

I had my 2nd claim of the year and it just closed with a credit, about 35 days after I sent in documentation. They usually call about a month after to ask for some info on the item (is it new, why are you returning it, more info about the item, etc). I did not have to send the item back, and the credit posted within a day of when they called.

Friend had the same experience with his 2nd claim of the year.
So far, I've only had one claim this year, and they didn't ask for any documents.

Offline eliraps

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2316 on: May 01, 2016, 10:50:19 AM »
Just tried to return a kapota (frok). Was declined because policy excludes formal wear. What's up with that? All suits are excluded??

Offline deltastubs

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2317 on: May 01, 2016, 04:02:28 PM »
Just tried to return a kapota (frok). Was declined because policy excludes formal wear. What's up with that? All suits are excluded??
Lol if it would have been a tish bekeshe you would have been fine, that's not formal!

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2318 on: May 01, 2016, 05:39:44 PM »
Just tried to return a kapota (frok). Was declined because policy excludes formal wear. What's up with that? All suits are excluded??
Suit isn't formal wear. Tux is
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Offline rochel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2319 on: May 02, 2016, 02:08:21 AM »
can I use PP for a pair of standard eye glasses that broke within a month

Offline knowitall

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2320 on: May 03, 2016, 12:27:32 AM »
Amex exclusions T&C:
18. personal hygiene items (including, but not limited to, all electrical or non-electrical toothbrushes, razors, or any devices (medical or non-medical) that have been personally used and could be considered a health risk to others);


Are all shavers excluded or just if they were "personally used"?

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2321 on: May 03, 2016, 06:22:14 PM »
Amex exclusions T&C:
18. personal hygiene items (including, but not limited to, all electrical or non-electrical toothbrushes, razors, or any devices (medical or non-medical) that have been personally used and could be considered a health risk to others);


Are all shavers excluded or just if they were "personally used"?
I never noticed that, but I returned a shaver blade and was refunded.

Offline eliraps

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2322 on: May 04, 2016, 10:12:51 AM »
Just tried to return a kapota (frok). Was declined because policy excludes formal wear. What's up with that? All suits are excluded??
Suit isn't formal wear. Tux is

Explained that the item looks similar to tuxedo but is not used for formal wear (exclusively). They refunded me. BH

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2323 on: May 04, 2016, 10:30:48 AM »
Explained that the item looks similar to tuxedo but is not used for formal wear (exclusively). They refunded me. BH
Nice!
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Online Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2324 on: May 07, 2016, 09:49:55 PM »
what does this mean?
what do they want me to send in?

Quote
Insurance Policy Declaration Page or Copy of the Claim Settlement/Denial Letter
What's your plan for yud shvat?