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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157848 times)

Offline knowitall

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2320 on: May 03, 2016, 12:27:32 AM »
Amex exclusions T&C:
18. personal hygiene items (including, but not limited to, all electrical or non-electrical toothbrushes, razors, or any devices (medical or non-medical) that have been personally used and could be considered a health risk to others);


Are all shavers excluded or just if they were "personally used"?

Offline newdealseeker

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2321 on: May 03, 2016, 06:22:14 PM »
Amex exclusions T&C:
18. personal hygiene items (including, but not limited to, all electrical or non-electrical toothbrushes, razors, or any devices (medical or non-medical) that have been personally used and could be considered a health risk to others);


Are all shavers excluded or just if they were "personally used"?
I never noticed that, but I returned a shaver blade and was refunded.

Offline eliraps

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2322 on: May 04, 2016, 10:12:51 AM »
Just tried to return a kapota (frok). Was declined because policy excludes formal wear. What's up with that? All suits are excluded??
Suit isn't formal wear. Tux is

Explained that the item looks similar to tuxedo but is not used for formal wear (exclusively). They refunded me. BH

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2323 on: May 04, 2016, 10:30:48 AM »
Explained that the item looks similar to tuxedo but is not used for formal wear (exclusively). They refunded me. BH
Nice!
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Offline Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2324 on: May 07, 2016, 09:49:55 PM »
what does this mean?
what do they want me to send in?

Quote
Insurance Policy Declaration Page or Copy of the Claim Settlement/Denial Letter
What's your plan for yud shvat?

Offline sams

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2325 on: May 07, 2016, 09:55:13 PM »
Amex exclusions T&C:
18. personal hygiene items (including, but not limited to, all electrical or non-electrical toothbrushes, razors, or any devices (medical or non-medical) that have been personally used and could be considered a health risk to others);


Are all shavers excluded or just if they were "personally used"?
I was denied shaver as well

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2326 on: May 08, 2016, 12:09:05 AM »
what does this mean?
what do they want me to send in?
What's this in reference to?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2327 on: May 08, 2016, 12:10:02 AM »
What's this in reference to?
documents to send in
What's your plan for yud shvat?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2328 on: May 08, 2016, 12:17:49 AM »
documents to send in
Return protection or purchase protection?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2329 on: May 08, 2016, 12:18:29 AM »
Return protection or purchase protection?
lost
What's your plan for yud shvat?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2330 on: May 08, 2016, 12:19:26 AM »
lost
They probably want your homeowners or renters insurance to make sure they won't cover it.
READ THE DARN WIKI!!!!

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Offline Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2331 on: May 08, 2016, 12:25:32 AM »
They probably want your homeowners or renters insurance to make sure they won't cover it.
and if I don't have that?
What's your plan for yud shvat?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2332 on: May 08, 2016, 12:27:59 AM »
and if I don't have that?
Call and tell them you don't have insurance.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2333 on: May 08, 2016, 12:31:14 AM »
Call and tell them you don't have insurance.
will they ask me to prove I don't have?
What's your plan for yud shvat?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2334 on: May 08, 2016, 12:33:11 AM »
will they ask me to prove I don't have?
How can you prove that? This is a situation where putpac is probably the best way to go. Can't see how it can hurt.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
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Offline Mplace

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2335 on: May 08, 2016, 12:33:53 AM »
How can you prove that? This is a situation where putpac is probably the best way to go. Can't see how it can hurt.
k, thanks
What's your plan for yud shvat?

Offline cohen220

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2336 on: May 08, 2016, 01:00:18 PM »
Anyone have any experience with damage protection claim from amex platinum for water damage to an iphone within 90 days of purchase? Will I be approved?
Be yourself, everyone else is taken!

Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2337 on: May 09, 2016, 12:35:25 AM »
Does each au have a separate  $1000 of return protection or its all together?
Any report of closers or anything for making too many claims?

Offline benjie1305

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2338 on: May 09, 2016, 07:26:29 AM »

Does each au have a separate  $1000 of return protection or its all together?
Any report of closers or anything for making too many claims?

Return protection works off the limit of the primary. No separate amounts for AUs.
Work hard, Play harder!

Offline talkitup90

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2339 on: May 09, 2016, 01:54:00 PM »
Return protection works off the limit of the primary. No separate amounts for AUs.

Is that $1000 per eligible card (of the primary card holder) or $1000 total per primary card holder, no matter if they have 1 or X eligible cards?