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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1186698 times)

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2500 on: September 18, 2016, 08:04:20 PM »
Is there a chance of something getting approved if it's past 3 months. In the fourth month
Set the date of loss to less than 3 months after the date of purchase (assuming it was after they stopped taking returns)
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2501 on: September 18, 2016, 09:44:10 PM »
Set the date of loss to less than 3 months after the date of purchase (assuming it was after they stopped taking returns)
Assuming that's when u actually decided to return it and couldn't. Otherwise....
That's fraud

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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2502 on: September 18, 2016, 09:46:17 PM »
Assuming that's when u actually decided to return it and couldn't. Otherwise....
Granted, although it's not my place to make that decision for someone else, I was just giving advice as to how best to get them to refund you.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2503 on: September 18, 2016, 09:47:58 PM »
Granted, although it's not my place to make that decision for someone else, I was just giving advice as to how best to get them to refund you.
As this is a public forum that is searchable and returns results on Google, giving advice that is against the law or blatantly against the terms of a something is not a good Idea. IMHO
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Offline Yehuda25

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2504 on: September 18, 2016, 09:51:45 PM »
As this is a public forum that is searchable and returns results on Google, giving advice that is against the law or blatantly against the terms of a something is not a good Idea. IMHO
+1
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Offline mmgfarb

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AMEX Return Protection: Did They Make You Return The Item?
« Reply #2505 on: September 18, 2016, 09:55:35 PM »
As this is a public forum that is searchable and returns results on Google, giving advice that is against the law or blatantly against the terms of a something is not a good Idea. IMHO
I don't think I was giving advice that was against the law or against any terms, all I said was that if the date of loss was before 90 days than it should still be covered by return protection even if you file the claim past 90 days. What somebody does with that information is not my concern.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2506 on: September 18, 2016, 10:02:08 PM »
As this is a public forum that is searchable and returns results on Google, giving advice that is against the law or blatantly against the terms of a something is not a good Idea. IMHO
Download it illegally or at a theater.
I guess I'm not the only one  ;)
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Offline yudamaan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2507 on: September 18, 2016, 11:39:24 PM »
I purchased a bottle of whiskey and left it in the car over shabbos. It was pretty  hot that shabbos and due to the heat the cork popped out and my bottle spilled all over. Bh there was no damage  to my car as the bottle was sitting in the console, but I lost my bottle . So I filed a claim with purchase protection and they fully credited me!

Offline Torkay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2508 on: September 18, 2016, 11:53:52 PM »
I purchased a bottle of whiskey and left it in the car over shabbos. It was pretty  hot that shabbos and due to the heat the cork popped out and my bottle spilled all over. Bh there was no damage  to my car as the bottle was sitting in the console, but I lost my bottle . So I filed a claim with purchase protection and they fully credited me!
Is there a separate thread for purchase protection or it all goes in this thread?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2509 on: September 20, 2016, 04:46:02 PM »
Is there a separate thread for purchase protection or it all goes in this thread?

I purchased a bottle of whiskey and left it in the car over shabbos. It was pretty  hot that shabbos and due to the heat the cork popped out and my bottle spilled all over. Bh there was no damage  to my car as the bottle was sitting in the console, but I lost my bottle . So I filed a claim with purchase protection and they fully credited me!
Siyf

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Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2510 on: September 20, 2016, 11:47:08 PM »
Does it make sense that my blue business card doesn't have return protection?
It doesn't showup online

Offline KidOOO

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2511 on: September 21, 2016, 12:10:12 AM »
I bought a screen from best buy and claimed return protection from AMEX

they denied it because I had a $15 best buy gift card balance that was applied to my order, and they only cover if was paid in FULL using AMEX

Does anyone know if I can get that overturned by calling

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2512 on: September 21, 2016, 12:22:50 AM »
I bought a screen from best buy and claimed return protection from AMEX

they denied it because I had a $15 best buy gift card balance that was applied to my order, and they only cover if was paid in FULL using AMEX

Does anyone know if I can get that overturned by calling
Probably not, the only one who could possibly overturn it is the adjuster so you could try to get ahold of whoever that is on your case but I doubt they'll give it to you.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2513 on: September 22, 2016, 01:26:14 AM »
Does it make sense that my blue business card doesn't have return protection?
It doesn't showup online
What's a blue business card? http://www.americanexpress.com/us/content/card-benefits/return-protection-terms.html
I bought a screen from best buy and claimed return protection from AMEX

they denied it because I had a $15 best buy gift card balance that was applied to my order, and they only cover if was paid in FULL using AMEX

Does anyone know if I can get that overturned by calling
From what I've heard it's unlikely.
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Offline elimmm

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2514 on: September 26, 2016, 08:11:21 AM »
Did anyone ever get a refund when store refused to take back item since it was monogrammed?
T&C is vague, as this is in new condition and not a custom item.
Any experience w this?

Offline sams

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2515 on: September 26, 2016, 02:07:12 PM »
 Are stuff bought directly from amazon eligible??

Offline sams

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2516 on: September 26, 2016, 02:07:56 PM »
Does it make sense that my blue business card doesn't have return protection?
It doesn't showup online
Yes

Offline elya

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2517 on: September 26, 2016, 02:15:42 PM »
$215 GoPro. Did not ask for it back.

Offline jsk173

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2518 on: September 26, 2016, 02:30:27 PM »
Did anyone ever get a refund when store refused to take back item since it was monogrammed?
T&C is vague, as this is in new condition and not a custom item.
Any experience w this?

Definitionally, a monogrammed item is no longer in "new" condition.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2519 on: September 26, 2016, 02:53:53 PM »
Definitionally, a monogrammed item is no longer in "new" condition.
Or it is custom, unique, etc.
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