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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 640753 times)

Offline gevaldig

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #60 on: December 13, 2011, 11:01:45 PM »
thanks, i think chase sapphire also has such  a program

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #61 on: December 13, 2011, 11:16:37 PM »
..and I'd say I think you're right ;)

(Though I think it's only the Preferred.)
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Offline joeb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #62 on: December 13, 2011, 11:18:07 PM »
..and I'd say I think you're right ;)

(Though I think it's only the Preferred.)

+1

Offline SPLP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #63 on: December 14, 2011, 04:10:43 AM »
 anyone had this?i bought an item on amex card , original warranty still in effect ,  the company I bght from said was not a mfg defect , and will charge me full amount to repair ---- if i get estimate for repair and place a claim with amex --- will they pay?--- when i send copy of warranty they require they will see ( even though not in english) warranty still valid

Offline gevaldig

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #64 on: December 14, 2011, 09:06:51 AM »
call amex and see,

Offline zlt123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #65 on: December 14, 2011, 01:40:51 PM »
I Made a claim 2 days ago on usb stick cost me $19.43 thay told me they will contact me to tell me where to send in the item today i chacked my acct. and there is was a credit for $19.43 they didnt call me didnt ask ne for nothing :)

Offline lybbtthl

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Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #67 on: December 19, 2011, 01:01:18 PM »
A few days ago, I made a claim for some clothing that can't be returned to Century 21 (only a 30-day return policy).

Today I got an email saying that I need to return the stuff to them.

Ugh.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline ez1985

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #68 on: December 19, 2011, 01:03:54 PM »
Made a claim for a GPS.  They made me return it.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #69 on: December 19, 2011, 01:07:08 PM »
Made a claim for a GPS.  They made me return it.

Just out of curiosity, did you make you claim online or via phone?

Not that it's any real indication, but I've now used this benefit twice, once via phone where they did not require me to return the item, and once (now) via computer where they're making me return it.

Though I'm sure it has to do more with the type of item than the method through which you make the claim, I'm still curious.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline ez1985

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #70 on: December 19, 2011, 05:35:47 PM »
Just out of curiosity, did you make you claim online or via phone?

Not that it's any real indication, but I've now used this benefit twice, once via phone where they did not require me to return the item, and once (now) via computer where they're making me return it.

Though I'm sure it has to do more with the type of item than the method through which you make the claim, I'm still curious.
Did it online. Interesting

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #71 on: December 19, 2011, 05:53:19 PM »
Did it online. Interesting

Anyone else?
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #72 on: December 19, 2011, 06:17:03 PM »
Anyone else?
Maternity skirt, $39, filed online, return not required.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #73 on: December 19, 2011, 06:32:45 PM »
...and there we have it. Thanks.
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Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #74 on: December 19, 2011, 06:43:53 PM »
If you use it enough, it can be worth getting the $50/year premium return protection where they pay for return shipping and all your cards are covered for items up to $600.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #75 on: December 19, 2011, 06:45:34 PM »
If you use it enough, it can be worth getting the $50/year premium return protection where they pay for return shipping and all your cards are covered for items up to $600.

Yeah, personally, though, it doesn't make sense for me. I've only used it twice in 5 or so years.

Also, I recall reading some article awhile back that essentially broke it down and concluded it wasn't worth it for most people.
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Offline Aben

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #76 on: December 19, 2011, 07:53:50 PM »
A few days ago, I made a claim for some clothing that can't be returned to Century 21 (only a 30-day return policy).

Today I got an email saying that I need to return the stuff to them.

Ugh.
Me too, maybe they like Century 21s stuff.
I made my claim over the phone.
I have made a couple of claims recently over the phone, they just credited me.
It was different examiners.
I wonder if it has to do with what day of the week! and time!
The items that I received a credit immediately for were examined by examiner1, the most recent one that they requested for the item back was examined by: C0A2MORTON and afeter sending in receipts it was examined by: C0A2COOKMI
Maybe just a coincidence!

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #77 on: December 19, 2011, 08:32:23 PM »
Thanks for the input.

But, coincidence how?
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Offline bubbles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #78 on: December 19, 2011, 09:04:34 PM »
Anyone have any experience with this with Chase? Do they typically make you send the item back?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #79 on: December 19, 2011, 10:46:16 PM »
i have returned a $45 clothing purchase and a $50 shoe purchase. once on the amex premiere and once on amex
both times they just credited back the money without even asking for reciept
once was on the phone and once was online