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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 550491 times)

Offline ttn

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2610 on: January 04, 2017, 10:10:27 PM »
If I by mistake resubmitted a page and bought a 2nd delta e gift card that I didn't want would amex cover me?
Tia

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2611 on: January 04, 2017, 10:12:12 PM »
If I by mistake resubmitted a page and bought a 2nd delta e gift card that I didn't want would amex cover me?
Tia
No
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2612 on: January 05, 2017, 09:40:02 AM »
does anyone know, if a payment is split for an order over two amex cards, does it still qualify for return protection?
Putpac
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Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2613 on: January 05, 2017, 10:51:48 AM »
Putpac

i did, the guy seemed wish washy - wanted to know if anyone actually had experience

Offline ben89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2614 on: January 08, 2017, 06:05:09 PM »
If I got charged in 2016 but I'm returning it now in 2017 does it count towards 2016 or 2017?

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2615 on: January 08, 2017, 06:06:05 PM »
If I got charged in 2016 but I'm returning it now in 2017 does it count towards 2016 or 2017?
2016, goes by charge date.
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Offline ben89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2616 on: January 08, 2017, 06:06:24 PM »

Offline TC93

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2617 on: January 08, 2017, 08:32:52 PM »
I read a post here stating that they deny a claim if you used a coupon on the item?  I have used them in the past but don't recall that happening.  Is that actually a problem?  I don't understand why they would do that, I do know they won't refund you for a coupon or gift card balance, they would just credit you what was charged to your card.

Also will they refund an new item from an ebay store?  Or does it have to be a major store?

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2618 on: January 08, 2017, 08:35:29 PM »
The whole item has to be charged to the card, a discount code is fine but if you use a GC for part of the purchase them they can deny it.
New item from eBay should covered.
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Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2619 on: January 08, 2017, 08:48:18 PM »
The whole item has to be charged to the card, a discount code is fine but if you use a GC for part of the purchase them they can deny it.
New item from eBay should covered.
Anyone have experience with staples rewards? It codes as a coupon
And is that for the extended warranty also?

Offline 3yummyboys

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2620 on: January 25, 2017, 09:26:59 AM »
Datapoint: Returned a $320 dress and they did not ask for the item back

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2621 on: January 25, 2017, 03:27:33 PM »
Datapoint: Returned a $320 dress and they did not ask for the item back
keep publicizing this. maybe someone from amex will read through and they'll start asking for s**t back.
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Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2622 on: January 30, 2017, 09:30:49 PM »
Does this also work if I buy a laptop "open box"

Offline shulem92

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2623 on: February 06, 2017, 11:02:30 PM »
If I file for a claim and I decide to keep the item, does that deduct from my total yearly allowance? ($1,000)

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2624 on: February 06, 2017, 11:04:40 PM »
If I file for a claim and I decide to keep the item, does that deduct from my total yearly allowance? ($1,000)
If you never got reimbursed for it than it won't count.
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