Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157543 times)

Offline sawlw

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2010
  • Posts: 1323
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #160 on: January 05, 2012, 09:35:39 AM »
Just did return proctection on the ''speakers'' from the tiger direct touch pad bundle, got 40.13 refund. no receipt! no return!

Offline smurf

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Sep 2010
  • Posts: 4525
  • Total likes: 276
  • DansDeals.com Hat Tips 8
    • View Profile
  • Location: NJ
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #161 on: January 05, 2012, 11:25:14 AM »
Just did return proctection on the ''speakers'' from the tiger direct touch pad bundle, got 40.13 refund. no receipt! no return!
same here

Offline MLM

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2010
  • Posts: 1206
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
  • Programs: AA LT PLAT, UA LT PP, FPC LT PLAT, HH DIAMOND,
AMEX Return Protection: Did They Make You Return The Item?
« Reply #162 on: January 05, 2012, 11:46:55 AM »
If I buy a coat that is final sale can I return it within 90 days and is 300 limit per item or per card or per charge?

Offline sawlw

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2010
  • Posts: 1323
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #163 on: January 05, 2012, 11:50:31 AM »
If I buy a coat that is final sale can I return it within 90 days and is 300 limit per item or per card or per charge?
i believe per claim, max $1000 per year

Offline muttman

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Oct 2010
  • Posts: 345
  • Total likes: 1
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Monsey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #164 on: January 05, 2012, 12:02:53 PM »
i believe per claim, max $1000 per year

$300 per claim? 
I take no responsibility for the results of your actions

Offline sawlw

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Oct 2010
  • Posts: 1323
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile

Offline MLM

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2010
  • Posts: 1206
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: NY
  • Programs: AA LT PLAT, UA LT PP, FPC LT PLAT, HH DIAMOND,
AMEX Return Protection: Did They Make You Return The Item?
« Reply #166 on: January 05, 2012, 12:30:56 PM »
Does Amex Plat have the same annual limit and when does year begin? Jan?

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16909
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #167 on: January 05, 2012, 12:51:50 PM »
Does Amex Plat have the same annual limit and when does year begin? Jan?
Yes and yes.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #168 on: January 05, 2012, 12:54:13 PM »
Does Amex Plat have the same annual limit and when does year begin? Jan?

Plat has much higher IIRC. Yes.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #169 on: January 05, 2012, 12:54:38 PM »
Yes and yes.

Not according to the T&C I'm looking at...
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16909
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #170 on: January 05, 2012, 01:06:13 PM »
Not according to the T&C I'm looking at...
And what do your return protection T&C say?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #171 on: January 05, 2012, 01:09:17 PM »
And what do your return protection T&C say?

We will pay You the expense charged to Your
Account up to $10,000 for any one Covered
Incident and up to $50,000 for all Covered
Incidents during a calendar year.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16909
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #172 on: January 05, 2012, 01:10:37 PM »
Lol...in your dreams.
You're not looking at return protection.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #173 on: January 05, 2012, 01:13:26 PM »
Lol...in your dreams.
You're not looking at return protection.

Wanna bet? :P
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16909
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #174 on: January 05, 2012, 01:18:25 PM »
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #175 on: January 05, 2012, 01:20:17 PM »
Sure, how much?

Let's clarify first.

Are we betting that I do not have a Return Protection T&C showing the above-limits, or that all Plats have the same limits as any other AMEX with regard to Return Protection?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67598
  • Total likes: 16909
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #176 on: January 05, 2012, 01:22:17 PM »
Let's clarify first.

Are we betting that I do not have a Return Protection T&C showing the above-limits, or that all Plats have the same limits as any other AMEX with regard to Return Protection?
I'd wager on either.
Dinner at the next DO?
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline joey89

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2011
  • Posts: 380
  • Total likes: 70
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: New Orleans
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #177 on: January 05, 2012, 02:20:23 PM »
We will pay You the expense charged to Your
Account up to $10,000 for any one Covered
Incident and up to $50,000 for all Covered
Incidents during a calendar year.

That's the extended warranty

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #178 on: January 05, 2012, 02:24:35 PM »
That's also for the extended warranty

ftfy

At least according to the T&C I have.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #179 on: January 05, 2012, 02:42:45 PM »
I'd wager on either.
Dinner at the next DO?

See pm.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper