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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158917 times)

Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2640 on: February 25, 2017, 09:58:52 PM »
Does it work on ebay purchases?

Offline chinagel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2641 on: February 25, 2017, 10:00:54 PM »
Does it work on ebay purchases?
why not? as long as its new

Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2642 on: February 25, 2017, 10:08:38 PM »
why not? as long as its new
My Friend was denied because thay dont cover stuff bought on bidding sites

Offline chinagel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2643 on: February 25, 2017, 10:27:40 PM »
My Friend was denied because thay dont cover stuff bought on bidding sites
interesting. i never knew

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2644 on: February 26, 2017, 02:41:50 PM »
My Friend was denied because thay dont cover stuff bought on bidding sites
I had multiple items approved. The terms do not say anything about that. If that is in fact the reason he should win on appeal. Or your friend bought it used which is not covered.
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Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2645 on: February 26, 2017, 03:46:55 PM »
I had multiple items approved. The terms do not say anything about that. If that is in fact the reason he should win on appeal. Or your friend bought it used which is not covered.
It does say purchases bought on auction sites

Offline TC93

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2646 on: March 05, 2017, 06:13:53 AM »
It does say purchases bought on auction sites
It says that in brackets on the same line where it mentions used items.   I think it's referring to used items bought on auction sites.  Although I'm not sure if a new item needs to be an actual business or not. 

They just approved an item I bought on ebay from a business.  It was only a $20 item though.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2647 on: March 05, 2017, 01:20:05 PM »
It says that in brackets on the same line where it mentions used items.   I think it's referring to used items bought on auction sites.  Although I'm not sure if a new item needs to be an actual business or not. 

They just approved an item I bought on ebay from a business.  It was only a $20 item though.
exactly
Quote
10. purchased used and/or altered items (including, but not limited to, purchases at auction sites and secondhand
stores)
not sure why they need to specify auction or secondhand store, but it clearly is referring to used items.
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Offline eternity88

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2648 on: March 15, 2017, 06:13:18 AM »
anyone ever had any experience where they file a warranty claim but then amex denied it claiming that you have 2 year warranty on the product and then you reapply for the warranty claim after 2 years ?

Offline bookwrm

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2649 on: March 15, 2017, 01:45:07 PM »
Has this happened with anyone else? Lately I noticed amex wanting receipts and taking over a week to process a claim (whereas it used to be 48 hours or less). Thanks :) (and it's not just me, this happened with some friends of mine too).

Offline keemster26

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2650 on: March 15, 2017, 01:47:23 PM »
Has this happened with anyone else? Lately I noticed amex wanting receipts and taking over a week to process a claim (whereas it used to be 48 hours or less). Thanks :) (and it's not just me, this happened with some friends of mine too).
Yes. I gave them the receipt. The claim just closed after 2 weeks. Just got reimbursed.

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2651 on: March 15, 2017, 02:07:33 PM »
Has this happened with anyone else? Lately I noticed amex wanting receipts and taking over a week to process a claim (whereas it used to be 48 hours or less). Thanks :) (and it's not just me, this happened with some friends of mine too).

The better question is how often are you submitting claims that you know what Amex is "doing lately?"

Perhaps Amex is scrutinizing claims more because people on here and elsewhere have been submitting claims that are perhaps less than genuine.

I may be wrong, but this program is to be used on those rare occasions that you make a purchase that you cannot return; it is not to be used to deliberately buy things you know you wouldn't keep and then submit a clam hoping you'll get to keep the item.

Let's not kill a fantastic benefit, shall we?
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Offline gingyguy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2652 on: March 15, 2017, 02:17:49 PM »
just got approved for a iphone 4s purchased on ebay they did not ask for it back
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2653 on: March 15, 2017, 09:15:00 PM »
just got approved for a iphone 4s purchased on ebay they did not ask for it back
Wow. Literally the post above you!

The better question is how often are you submitting claims that you know what Amex is "doing lately?"

Perhaps Amex is scrutinizing claims more because people on here and elsewhere have been submitting claims that are perhaps less than genuine.

I may be wrong, but this program is to be used on those rare occasions that you make a purchase that you cannot return; it is not to be used to deliberately buy things you know you wouldn't keep and then submit a clam hoping you'll get to keep the item.

Let's not kill a fantastic benefit, shall we?
READ THE DARN WIKI!!!!

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Offline jewdkoff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2654 on: March 19, 2017, 04:19:12 PM »
I have a pair of dress shoes that's falling apart after less than 3m. Can anyone for see any issues with purchase protection?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2655 on: March 19, 2017, 07:39:23 PM »
I have a pair of dress shoes that's falling apart after less than 3m. Can anyone for see any issues with purchase protection?
Very arguably normal wear and tare
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Offline myi

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2656 on: March 20, 2017, 12:07:06 AM »
Very arguably normal wear and tare
I have the same claim I want to do with chase, you could simply state that a pair of shoes lasted me for the past year and each pair of shoes i have gotten before that as well from this company lasted a year and now the same company lasted only 3 mnths?
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Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2657 on: March 20, 2017, 11:57:08 AM »
Is the return shipping fee covered by itself?

I can return the item to the seller but I'll have to pay the return shipping (~$15) will amex reimburse that or is it not even worth it?
If it's not free shipping it's not worth it.

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2658 on: March 20, 2017, 01:59:43 PM »
Is the return shipping fee covered by itself?

I can return the item to the seller but I'll have to pay the return shipping (~$15) will amex reimburse that or is it not even worth it?
They won't reimburse that.
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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2659 on: March 28, 2017, 07:46:48 PM »
Anyone know what happens to a return/purchase protection claim if the card is downgraded while the claim is still open? I assume it won't be  a problem?
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