Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158252 times)

Offline keemster26

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jan 2015
  • Posts: 2315
  • Total likes: 37
  • DansDeals.com Hat Tips 5
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2720 on: May 24, 2017, 03:44:02 PM »
Any idea when it was introduced? Any other blogs cover that yet?
Yes. I believe they sent out an email about it a couple weeks ago

Offline yelped

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Mar 2015
  • Posts: 10481
  • Total likes: 3836
  • DansDeals.com Hat Tips 43
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2721 on: May 24, 2017, 03:51:36 PM »
Any idea when it was introduced? Any other blogs cover that yet?
I used it about two months ago.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2722 on: May 24, 2017, 04:12:43 PM »
I used it about two months ago.
I think I used it back in jabuary or February.
Any idea when it was introduced? Any other blogs cover that yet?
Tsk Tsk. Very disappointing!
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline SPGDUDE

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2012
  • Posts: 2200
  • Total likes: 130
  • DansDeals.com Hat Tips 125
    • View Profile
  • Location: Lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2723 on: May 24, 2017, 09:22:35 PM »
Any idea when it was introduced? Any other blogs cover that yet?
I used it a few months ago. Before the winter....

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12863
  • Total likes: 3321
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2724 on: May 24, 2017, 09:34:39 PM »
Just checked, I used it in Jan
Workflowy. You won't know what you're missing until you try it.

Offline zagguru

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2014
  • Posts: 3107
  • Total likes: 171
  • DansDeals.com Hat Tips 70
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2725 on: May 24, 2017, 10:20:28 PM »
Whoa, a receipt upload option.
Is that new?

where is the receipt option? I just submitted a claim today and didnt see it

Offline ben89

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2015
  • Posts: 2855
  • Total likes: 198
  • DansDeals.com Hat Tips 142
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2726 on: May 24, 2017, 10:40:13 PM »
I did it a couple months ago. I couldn't get past the security thing on mobile...

Offline etech0

  • Dansdeals Lifetime 10K Presidential Platinum Elite
  • *******
  • Join Date: Dec 2013
  • Posts: 12863
  • Total likes: 3321
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: not lakewood
  • Programs: DDF
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2727 on: May 24, 2017, 11:27:50 PM »
where is the receipt option? I just submitted a claim today and didnt see it
If they decide they want documentation they will provide instructions for you to upload it.
I did it a couple months ago. I couldn't get past the security thing on mobile...
It took me quite a few times to get past it on desktop.
Workflowy. You won't know what you're missing until you try it.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2728 on: May 25, 2017, 08:20:13 AM »
where is the receipt option? I just submitted a claim today and didnt see it
They send a claim specific upload link
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline puddles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1100
  • Total likes: 27
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Five Towns
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2729 on: May 25, 2017, 11:13:58 AM »
Any idea when it was introduced? Any other blogs cover that yet?
I used it about 3 months ago. Works pefectly. Quite Easy. They send a link in the paperwork you get after submitting a claim that takes you right into the upload site.

Offline zagguru

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2014
  • Posts: 3107
  • Total likes: 171
  • DansDeals.com Hat Tips 70
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2730 on: May 25, 2017, 01:02:19 PM »
Honestly I've just been using faxzero right after I submit the claim because 99% for me they request a receipt. So I just let them have it when I submit.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2731 on: May 25, 2017, 03:09:00 PM »
I used it about 3 months ago. Works pefectly. Quite Easy. They send a link in the paperwork you get after submitting a claim that takes you right into the upload site.
He knows how it works. He used it. Was asking when it started.
Honestly I've just been using faxzero right after I submit the claim because 99% for me they request a receipt. So I just let them have it when I submit.
For large items and sometimes even small I do that too.
Fwiw, even when they approve without documentation,immediately on submission the status says awaiting documentation or something like that.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline mb1

  • Dansdeals Platinum Elite + Lifetime Gold Elite
  • ******
  • Join Date: Jan 2013
  • Posts: 920
  • Total likes: 17
  • DansDeals.com Hat Tips 23
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2732 on: May 25, 2017, 05:36:18 PM »
Receipt upload is great.
You don't even have to write your name and claim number on the receipt.

Offline Round2

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2015
  • Posts: 165
  • Total likes: 0
  • DansDeals.com Hat Tips 1
    • View Profile
  • Location: NY
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2733 on: May 25, 2017, 06:05:05 PM »
Would it cover Headphones?

Offline AJK

  • Dansdeals Lifetime 20K Presidential Platinum Elite
  • ********
  • Join Date: Jun 2011
  • Posts: 25419
  • Total likes: 721
  • DansDeals.com Hat Tips 15
  • Gender: Male
    • View Profile
  • Programs: United Concierge Key; Delta Global Services; American Chairman; US Airways 1K; Hilton Sapphire; Hyatt Tritium; Marriott Californium; Starwood Kryptonium; Hertz Plutonium; National Adamantium, Avis Executive Proactanium
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2734 on: May 25, 2017, 07:16:48 PM »
Would it cover Headphones?

See the wiki. In it is a link to the T&C. Review it and you'll find your answer without relying on us idiots.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline ben89

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: Jul 2015
  • Posts: 2855
  • Total likes: 198
  • DansDeals.com Hat Tips 142
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2735 on: May 25, 2017, 11:05:34 PM »
Whoa, a receipt upload option.
Is that new?
you haven't returned anything in a long time? 🙂

Offline Dan

  • Administrator
  • Dansdeals Lifetime 50K Diamond Elite
  • **********
  • Join Date: May 2008
  • Posts: 67601
  • Total likes: 16913
  • DansDeals.com Hat Tips 16442
  • Gender: Male
    • View Profile
  • Location: CLE
  • Programs: UA GS, AA EXP, DL Dirt, Hyatt Glob, Fairmont Lifetime Plat, DD Diamond, Blocked By @NeriaKraus
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2736 on: May 25, 2017, 11:26:05 PM »
you haven't returned anything in a long time? 🙂
Not this year.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline safsel

  • Dansdeals Silver Elite
  • **
  • Join Date: Sep 2012
  • Posts: 97
  • Total likes: 5
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2738 on: May 28, 2017, 12:24:16 PM »
got rejected for the first time. wife missed return window in a store (30 days from purchase), filed a claim with amex, took them forever to get back to me, they requested a receipt, took another few days.. just got email last night that was rejected because the store (h&m for those curious) allows in store exchanges for a store credit. first time this has happened to me. i was obviously looking for a refund.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7116
  • Total likes: 140
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2739 on: May 30, 2017, 12:21:18 AM »
got rejected for the first time. wife missed return window in a store (30 days from purchase), filed a claim with amex, took them forever to get back to me, they requested a receipt, took another few days.. just got email last night that was rejected because the store (h&m for those curious) allows in store exchanges for a store credit. first time this has happened to me. i was obviously looking for a refund.
Makes sense. If you can get credit then they won't refund.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!