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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 607116 times)

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2730 on: May 25, 2017, 01:02:19 PM »
Honestly I've just been using faxzero right after I submit the claim because 99% for me they request a receipt. So I just let them have it when I submit.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2731 on: May 25, 2017, 03:09:00 PM »
I used it about 3 months ago. Works pefectly. Quite Easy. They send a link in the paperwork you get after submitting a claim that takes you right into the upload site.
He knows how it works. He used it. Was asking when it started.
Honestly I've just been using faxzero right after I submit the claim because 99% for me they request a receipt. So I just let them have it when I submit.
For large items and sometimes even small I do that too.
Fwiw, even when they approve without documentation,immediately on submission the status says awaiting documentation or something like that.
READ THE DARN WIKI!!!!

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Offline mb1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2732 on: May 25, 2017, 05:36:18 PM »
Receipt upload is great.
You don't even have to write your name and claim number on the receipt.

Offline Round2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2733 on: May 25, 2017, 06:05:05 PM »
Would it cover Headphones?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2734 on: May 25, 2017, 07:16:48 PM »
Would it cover Headphones?

See the wiki. In it is a link to the T&C. Review it and you'll find your answer without relying on us idiots.
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Offline ben89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2735 on: May 25, 2017, 11:05:34 PM »
Whoa, a receipt upload option.
Is that new?
you haven't returned anything in a long time? 🙂

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2736 on: May 25, 2017, 11:26:05 PM »
you haven't returned anything in a long time? 🙂
Not this year.
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline noturbizniss

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READ THE DARN WIKI!!!!

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Offline safsel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2738 on: May 28, 2017, 12:24:16 PM »
got rejected for the first time. wife missed return window in a store (30 days from purchase), filed a claim with amex, took them forever to get back to me, they requested a receipt, took another few days.. just got email last night that was rejected because the store (h&m for those curious) allows in store exchanges for a store credit. first time this has happened to me. i was obviously looking for a refund.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2739 on: May 30, 2017, 12:21:18 AM »
got rejected for the first time. wife missed return window in a store (30 days from purchase), filed a claim with amex, took them forever to get back to me, they requested a receipt, took another few days.. just got email last night that was rejected because the store (h&m for those curious) allows in store exchanges for a store credit. first time this has happened to me. i was obviously looking for a refund.
Makes sense. If you can get credit then they won't refund.
READ THE DARN WIKI!!!!

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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2740 on: May 30, 2017, 01:38:52 PM »
got rejected for the first time. wife missed return window in a store (30 days from purchase), filed a claim with amex, took them forever to get back to me, they requested a receipt, took another few days.. just got email last night that was rejected because the store (h&m for those curious) allows in store exchanges for a store credit. first time this has happened to me. i was obviously looking for a refund.
how long can you get credit for 60 days? then just wait, and resubmit

Offline Got a clue

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2741 on: June 01, 2017, 11:17:10 PM »
My wife bought an apple watch for her sister as a surprise b day present. Gifted it to her a month later. Sister does not want it. Amazon has a 1 month return policy. Would Amex return protection work?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2742 on: June 02, 2017, 12:48:27 AM »
My wife bought an apple watch for her sister as a surprise b day present. Gifted it to her a month later. Sister does not want it. Amazon has a 1 month return policy. Would Amex return protection work?
Officially no since watches are excluded but I've heard people get them approved.
Might also be able to get amazon to make exception to return it. Chat with Amazon
READ THE DARN WIKI!!!!

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Online etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2743 on: June 02, 2017, 11:43:14 AM »
Might also be able to get amazon to make exception to return it. Chat with Amazon
+1
Workflowy. You won't know what you're missing until you try it.

Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2744 on: June 02, 2017, 12:21:05 PM »
well, this is the email i got over YT,

A claim was previously submitted for this item on claim number xxxxxxxx. Our records show
claim number xxxxxxx was denied on 04/13/2017 therefore, no further benefits are available
for this item. As a result, we are unable to process your current claim number xxxxxxx. Please
contact us if you have further questions.