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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1181529 times)

Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2740 on: May 30, 2017, 01:38:52 PM »
got rejected for the first time. wife missed return window in a store (30 days from purchase), filed a claim with amex, took them forever to get back to me, they requested a receipt, took another few days.. just got email last night that was rejected because the store (h&m for those curious) allows in store exchanges for a store credit. first time this has happened to me. i was obviously looking for a refund.
how long can you get credit for 60 days? then just wait, and resubmit

Offline Got a clue

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2741 on: June 01, 2017, 11:17:10 PM »
My wife bought an apple watch for her sister as a surprise b day present. Gifted it to her a month later. Sister does not want it. Amazon has a 1 month return policy. Would Amex return protection work?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2742 on: June 02, 2017, 12:48:27 AM »
My wife bought an apple watch for her sister as a surprise b day present. Gifted it to her a month later. Sister does not want it. Amazon has a 1 month return policy. Would Amex return protection work?
Officially no since watches are excluded but I've heard people get them approved.
Might also be able to get amazon to make exception to return it. Chat with Amazon
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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2743 on: June 02, 2017, 11:43:14 AM »
Might also be able to get amazon to make exception to return it. Chat with Amazon
+1
Workflowy. You won't know what you're missing until you try it.

Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2744 on: June 02, 2017, 12:21:05 PM »
well, this is the email i got over YT,

A claim was previously submitted for this item on claim number xxxxxxxx. Our records show
claim number xxxxxxx was denied on 04/13/2017 therefore, no further benefits are available
for this item. As a result, we are unable to process your current claim number xxxxxxx. Please
contact us if you have further questions.

Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2745 on: June 02, 2017, 12:22:40 PM »
well, this is the email i got over YT,

A claim was previously submitted for this item on claim number xxxxxxxx. Our records show
claim number xxxxxxx was denied on 04/13/2017 therefore, no further benefits are available
for this item. As a result, we are unable to process your current claim number xxxxxxx. Please
contact us if you have further questions.
i thought we're able to resubmit a claim....

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2746 on: June 02, 2017, 12:51:18 PM »
i thought we're able to resubmit a claim....
Not without supervisor approval. Why was it originally denied?
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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2747 on: June 02, 2017, 01:14:45 PM »
Not without supervisor approval. Why was it originally denied?
what do you mean?
Why was it originally denied?
i was able to return in store, so i resubmitted after i wasn't able to...

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2748 on: June 02, 2017, 01:35:48 PM »
what do you mean?i was able to return in store, so i resubmitted after i wasn't able to...
Then ur out of luck. You should have returned it.
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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2749 on: June 02, 2017, 01:51:25 PM »
Then ur out of luck. You should have returned it.
by the time amex responded to my first claim it was too late to return so i resubmitted it...

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2750 on: June 02, 2017, 04:09:18 PM »
by the time amex responded to my first claim it was too late to return so i resubmitted it...
Good luck with that. You should be fully aware of sellers return policy. Not Amexs fault.
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Offline emak

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2751 on: June 12, 2017, 05:00:23 PM »
Bought something on my Simply Cash card, want to use RP. Just noticed it doesn't offer that benefit. Anything else I can do?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2752 on: June 12, 2017, 05:11:18 PM »
Bought something on my Simply Cash card, want to use RP. Just noticed it doesn't offer that benefit. Anything else I can do?
Ask store nicely?
READ THE DARN WIKI!!!!

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Offline meraki1990

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2753 on: June 20, 2017, 11:55:36 AM »
Does anyone know what happens to Amex offers (credit/MR) when I go through this?

I have an item that I am thinking of going through return protection, but it will dip me below the Amex offer threshold.

Will they claw back the credit? If so, it may not be worth going through and I might just keep it.

Offline yelped

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2754 on: June 20, 2017, 02:41:33 PM »
Does anyone know what happens to Amex offers (credit/MR) when I go through this?

I have an item that I am thinking of going through return protection, but it will dip me below the Amex offer threshold.

Will they claw back the credit? If so, it may not be worth going through and I might just keep it.
It shouldn't. It's a separate credit from Amex, not a refund.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2755 on: June 20, 2017, 10:37:58 PM »
It shouldn't. It's a separate credit from Amex, not a refund.
+1. The refund shows up as amex return protection and is actuaally paid out by amex assurance company. does not impact any offers savings.
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Offline samtam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2756 on: July 18, 2017, 01:24:49 PM »
Anyone ever made a claim for prescription sunglasses?
Would there be any reason that it should be declined?
« Last Edit: July 18, 2017, 01:39:39 PM by samtam »

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2757 on: July 18, 2017, 02:17:06 PM »
Anyone ever made a claim for prescription sunglasses?
Would there be any reason that it should be declined?
They might claim that it's a custom item but it's worth a try.
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Offline Dave321

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2758 on: July 19, 2017, 02:35:57 PM »
as a merchant I just got an email saying that there are new rules for disputes.
Our new disputes policies are reducing disputes and making them easier to resolve.
We’re working to maintain fairness and transparency, and you’ll like the results.
 
IN THE FIRST 3 MONTHS AFTER THE NEW DISPUTES
POLICIES WENT INTO EFFECT IN 2016, SMALL MERCHANTS HAVE:
SEEN DISPUTES
REDUCED BY
11%

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2759 on: July 19, 2017, 04:09:49 PM »
as a merchant I just got an email saying that there are new rules for disputes.
Our new disputes policies are reducing disputes and making them easier to resolve.
We’re working to maintain fairness and transparency, and you’ll like the results.
 
IN THE FIRST 3 MONTHS AFTER THE NEW DISPUTES
POLICIES WENT INTO EFFECT IN 2016, SMALL MERCHANTS HAVE:
SEEN DISPUTES
REDUCED BY
11%

that's very nice...but what does it have to do with return protection?
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!