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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 434623 times)

Offline Mountain Man

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2835 on: December 03, 2017, 02:21:42 AM »
Bicycle ~$150. Didn't make me return it.
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Offline moe8555

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2836 on: December 03, 2017, 05:04:29 AM »
Any issues with filing a purchase protection claim on a business card for a purchase that was clearly non-business related (children's binoculars)?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2837 on: December 03, 2017, 06:57:06 AM »
Bought a phone with in-store pick up but didn't get receipt. will i have a problem if they ask me for receipt? i have email confirmation of order and pickup
The order email have payment confirmation and such? That should be fine.
Any issues with filing a purchase protection claim on a business card for a purchase that was clearly non-business related (children's binoculars)?
No
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Offline regolife

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2838 on: December 03, 2017, 12:37:16 PM »
Shoes for $200 = no.
Jacket for $200 = no.

Does anyone have experience with other card companies on this?
Especially curious about Mastercard.

Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2839 on: December 03, 2017, 02:31:57 PM »
Shoes for $200 = no.
Jacket for $200 = no.

Does anyone have experience with other card companies on this?
Especially curious about Mastercard.
mastercard-my first claim (combination lock-90.00) did not have to return. all subsequent claims(mostly clothing under 100.00) had to be returned

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2840 on: December 03, 2017, 06:16:09 PM »
Shoes for $200 = no.
Jacket for $200 = no.

Does anyone have experience with other card companies on this?
Especially curious about Mastercard.
Nothing compares to amex. 
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Offline regolife

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2841 on: December 03, 2017, 07:48:23 PM »
@av83 Thanks for the data point.
@mmgfarb Agreed. Though my two MC cards have the advantage of up to $500 per return. Might make more sense for more expensive purchases.

Offline ludmila

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2842 on: December 03, 2017, 10:18:59 PM »
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Offline moe8555

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2843 on: December 04, 2017, 03:08:29 AM »
Any issues with filing a purchase protection claim on a business card for a purchase that was clearly non-business related (children's binoculars)?

Update: claim already approved <24 hours from submission.  No demand to return item.  Item was <$20.

Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2844 on: December 04, 2017, 02:12:59 PM »
I bought an iPhone for someone on my cc and his kids smashed his screen עד כדי כך that only half the screen works
Should I file a claim?
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Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2845 on: December 04, 2017, 02:15:18 PM »
I bought an iPhone for someone on my cc and his kids smashed his screen עד כדי כך that only half the screen works
Should I file a claim?
not eligible for rp. could be another bnefit that would cover this like purchase protection you would have to get a repair cost estimate

Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2846 on: December 04, 2017, 02:18:02 PM »
you would have to get a repair cost estimate
Before or after?
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Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2847 on: December 04, 2017, 02:19:01 PM »

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2848 on: December 04, 2017, 04:43:57 PM »
Before or after?
Ud file then they'd come back asking for repair estimate.
You submit that and they then give you that money
You can also submit paid receipt showing the repair. Maximum payment is original cost.
I assumed u paid in full for the phone and not installment?
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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2849 on: December 04, 2017, 07:43:13 PM »
Ud file then they'd come back asking for repair estimate.
You submit that and they then give you that money
You can also submit paid receipt showing the repair. Maximum payment is original cost.
I assumed u paid in full for the phone and not installment?
Paid about $220
Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. Sun Tzu