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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157713 times)

Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2860 on: December 12, 2017, 10:02:18 AM »
Maybe it's because you filed 'numerous' claims?
+1

Offline Aquaneos

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2861 on: December 12, 2017, 11:28:32 AM »
I don't think that's truly the problem because a similar friend I had just made a claim and he made the same number of claims but he kept the item. Mind you as well that his item was way more expensive than mine.

Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2862 on: December 12, 2017, 02:45:21 PM »
I don't think that's truly the problem because a similar friend I had just made a claim and he made the same number of claims but he kept the item. Mind you as well that his item was way more expensive than mine.
i think its up to the specific adjuster which is handling the case to decide. so there is not really any definite pattern

Offline metsgiantsfan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2863 on: January 18, 2018, 12:36:08 PM »
I want to buy 3 bracelets, each a diff color but only want to keep one. not sure which color wife would prefer/ item is about $150 each. No returns or exchanges, final sale only. I can buy all 3 on my amex and if company wont take it back, which it states it wont, I can file an amex claim? Even though I know they wont take it back before I purchase it, amex allows this?  had amex for 10+ yeard dont think I ever filed a return with them..Pls advise  thanks!!!!!!!!!!!!!!

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2864 on: January 18, 2018, 01:25:24 PM »
I want to buy 3 bracelets, each a diff color but only want to keep one. not sure which color wife would prefer/ item is about $150 each. No returns or exchanges, final sale only. I can buy all 3 on my amex and if company wont take it back, which it states it wont, I can file an amex claim? Even though I know they wont take it back before I purchase it, amex allows this?  had amex for 10+ yeard dont think I ever filed a return with them..Pls advise  thanks!!!!!!!!!!!!!!

No. Excluded.
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

Offline metsgiantsfan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2865 on: January 18, 2018, 01:27:02 PM »
so i know for future, what is excluded? "final sales, no returns", thats excluded? thank you

Offline AJK

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Offline a good yeshiva bachur

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2868 on: January 18, 2018, 05:02:42 PM »
Wiki needs update it’s now $10K

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2869 on: January 18, 2018, 05:05:05 PM »
Wiki needs update it’s now $10K
Not true. Regular cards are still 1k
(Quit) pulling out the flowers, and watering the weeds. -Peter Lynch

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2870 on: January 18, 2018, 05:45:42 PM »
Wiki needs update it’s now $10K
Where do you see 10k?
READ THE DARN WIKI!!!!

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Offline ludmila

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2871 on: January 20, 2018, 12:24:44 AM »
I was the Best,still the Best, and will always be the Best.
Pele Good,Maradona Better, George Best.

Offline Yammer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2872 on: January 26, 2018, 02:54:13 PM »
Is a phone that's under a device payment plan covered?

If not ( which some have claim )

If I'm on the Verizon device payment plan and I'm past the 30 days to return. What happens if I decide to pay up the phone with my AMEX plat? Would I be able to file a claim?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2873 on: January 26, 2018, 03:26:58 PM »
Is a phone that's under a device payment plan covered?
no. At best you can claim what you paid already. Although even that is questionable as terms state:
Quote
Purchases must be made in the 50 United States of America ... and charged in full on your eligible Card[
You have not charged the full amount on your card
If not ( which some have claim )

If I'm on the Verizon device payment plan and I'm past the 30 days to return. What happens if I decide to pay up the phone with my AMEX plat? Would I be able to file a claim?
at best, you would lose 30 days, at worst you couldn't claim since you didn't pay at once, The "charged in full" line can be read to mean charged in full at one time. probably only way to find out is to try.
READ THE DARN WIKI!!!!

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2874 on: January 26, 2018, 03:29:57 PM »
no. At best you can claim what you paid already. Although even that is questionable as terms state:You have not charged the full amount on your cardat best, you would lose 30 days, at worst you couldn't claim since you didn't pay at once, The "charged in full" line can be read to mean charged in full at one time. probably only way to find out is to try.
Tommorow is the first installment. So I would think that it would work.

But I actually got Verizon to allow me to to send back next week

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2875 on: January 26, 2018, 03:59:04 PM »
Tommorow is the first installment. So I would think that it would work.

But I actually got Verizon to allow me to to send back next week
The truth is I'd rather do an Amex protection claim then through Verizon.

1) Verizon situation is a mess and it's still going to take few hours on the phone until everything is going to be straighted out.

2) with Amex protection I may still be able to keep the phone ( if they don't make me return it)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2876 on: January 27, 2018, 11:38:11 PM »
The truth is I'd rather do an Amex protection claim then through Verizon.

1) Verizon situation is a mess and it's still going to take few hours on the phone until everything is going to be straighted out.

2) with Amex protection I may still be able to keep the phone ( if they don't make me return it)
But will. Only give you back 300 on a 700 phone
READ THE DARN WIKI!!!!

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...READS THE WIKI!!!

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2877 on: January 28, 2018, 03:09:04 AM »
But will. Only give you back 300 on a 700 phone
Unless I pay the phone in full..

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2878 on: January 28, 2018, 06:44:34 AM »
No. Return protection is max 300 per item
READ THE DARN WIKI!!!!

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...can still do FT method
...READS THE WIKI!!!

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2879 on: January 28, 2018, 10:53:35 AM »
No. Return protection is max 300 per item
Sorry I meant item protection