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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157566 times)

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2960 on: February 14, 2018, 06:40:48 PM »
As of a few months ago its normal procedure and a PITA
FTFY
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2961 on: February 15, 2018, 10:44:13 PM »
FTFY
Not so much. Gets processed faster, plus not annoying call to give them all the info on the phone that I entered online already
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Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2962 on: February 19, 2018, 01:50:07 PM »
Bought suitcases from samsonite $400 total. They charge return shipping. I can do return protection for that reason? & if it gets approved will I get the total $400 because it’s 4 seperate items?

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2963 on: February 19, 2018, 01:54:43 PM »


Bought suitcases from samsonite $400 total. They charge return shipping. I can do return protection for that reason? & if it gets approved will I get the total $400 because it’s 4 seperate items?
Request a return shipping refund.
Was it sold as a 4 item package? If yes it won't be covered
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Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2964 on: February 19, 2018, 01:58:14 PM »
Request a return shipping refund.
Was it sold as a 4 item package? If yes it won't be covered

No was 4 seperate items. How does return shipping refund work? I’ve only done regular return protection.

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2965 on: February 19, 2018, 01:59:26 PM »
No was 4 seperate items. How does return shipping refund work? I’ve only done regular return protection.
There is an option when filing . 4 separate purchases will qualify, you can still file it on one claim
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Offline shmebeble

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2966 on: February 19, 2018, 04:59:57 PM »
I filed a claim of less then $100 .
Now they sent me an email asking for itemized recipet, plus to fill out a new paper form then mail it in or upload it.
Is that the usual procedure?
I thought it's less headaches
Same thing happened to me- do I actually need to fill out paper? Or just itemized receipt will work?

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2967 on: February 19, 2018, 05:01:03 PM »
Same thing happened to me- do I actually need to fill out paper? Or just itemized receipt will work?
Gotta fill out the paper.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2968 on: February 20, 2018, 09:49:01 AM »
There is an option when filing . 4 separate purchases will qualify, you can still file it on one claim
There is an option when filing . 4 separate purchases will qualify, you can still file it on one claim
might be better to do in claim totals of less than 300. i did return last year on 2 $200 items and they split into 2 claims since total was over $200. processing took a bit longer. When i called for update they said to keep total claim size under $200 if possible.
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Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2969 on: February 20, 2018, 09:55:42 AM »
might be better to do in claim totals of less than 300. i did return last year on 2 $200 items and they split into 2 claims since total was over $200. processing took a bit longer. When i called for update they said to keep total claim size under $200 if possible.
Why does that make sense? T&C doesn't say that. And recently filed a complaint with 2 products totaling $300+ and had no hassle
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2970 on: February 20, 2018, 10:02:14 AM »
Why does that make sense? T&C doesn't say that. And recently filed a complaint with 2 products totaling $300+ and had no hassle
I'm just telling what happened and what I was told. Normally dropr but it did coincide with slow processing and they did actually split it into 2 claims.
Could be different by adjustor could be person was new and didn't know what was going kn could be you got lucky etc.
It will get processed either way. If I have more than 300 I split it just in case it might speed it up
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Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2971 on: February 23, 2018, 12:14:16 AM »
I filed a claim. A few days later they emailed me to submit the receipt and to fill out a form.It has already been 10 days still no response it says on the claim status that the documents were received. How long does it take for them to resolve the claim?

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2972 on: February 23, 2018, 12:16:22 AM »
I filed a claim. A few days later they emailed me to submit the receipt and to fill out a form.It has already been 10 days still no response it says on the claim status that the documents were received. How long does it take for them to resolve the claim?
10 days is normal IME, not sure about longer.
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Offline aaa1

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2973 on: February 27, 2018, 11:38:10 PM »
Made a claim  and was sent the form to fill out. Anyway to fill it out online or gotta print it out and send it in?

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2974 on: February 27, 2018, 11:39:48 PM »
Made a claim  and was sent the form to fill out. Anyway to fill it out online or gotta print it out and send it in?
Write over the PDF, Then upload it.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2975 on: February 27, 2018, 11:50:26 PM »
Write over the PDF, Then upload it.
are u able to do that on an iPhone?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2976 on: March 01, 2018, 12:33:49 AM »
are u able to do that on an iPhone?
It's not formatted as a fillable form so probably not easily. I edit with Adobe pro to make it a form then fill it out and upload it
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2977 on: March 01, 2018, 02:32:02 PM »
It's not formatted as a fillable form so probably not easily. I edit with Adobe pro to make it a form then fill it out and upload it

It is on a Mac with Preview.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2978 on: March 19, 2018, 01:25:59 PM »
Had 3 return protection claims recently:
2 Suitcases about 120.00 each they made me return it and they will reimburse the shipping (shipping was about 65.00 each!!), pair of eyeglasses did not need to return item only got reimbursed for the frames (130.00) not the lenses as it is excluded becaise its considered a custom item.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2979 on: March 19, 2018, 02:34:22 PM »
Does it work on a refurbished item?