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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157831 times)

Offline lchris001

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2980 on: March 24, 2018, 05:54:47 PM »
Does anyone know if suit jackets are considered as "formal wear" (which cannot be returned)?

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2981 on: March 24, 2018, 08:56:26 PM »
Had 3 return protection claims recently:
2 Suitcases about 120.00 each they made me return it and they will reimburse the shipping (shipping was about 65.00 each!!), pair of eyeglasses did not need to return item only got reimbursed for the frames (130.00) not the lenses as it is excluded becaise its considered a custom item.

How many claims have you done recently? The only time I ever had to return something is when I had done quite a few claims within a short period of time (it was like 3  years ago though).

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2982 on: March 24, 2018, 09:23:53 PM »
Does anyone know if suit jackets are considered as "formal wear" (which cannot be returned)?
I've used RP for suits and blazers in the past.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2983 on: March 24, 2018, 11:37:10 PM »
There has been much talk here that after multiple RP claims they will require the item be sent back. Can someone clarify is that multiple claims on one acct or even different accts but multiple claims made by  same person? thanks

Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2984 on: March 24, 2018, 11:39:49 PM »
What happens if u make a claim, they ask for it back & u don’t send it? Is it bad for ur acct or it doesn’t make any difference?

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2985 on: March 24, 2018, 11:53:19 PM »
What happens if u make a claim, they ask for it back & u don’t send it? Is it bad for ur acct or it doesn’t make any difference?
Nothing happens, they'll just close the claim.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline Yammer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2986 on: March 25, 2018, 01:19:11 AM »
Does it work on a refurbished item?
Bump

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2987 on: March 25, 2018, 01:20:25 AM »
Bump
Doubt it but worth a shot I'd say.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline TC93

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2988 on: March 29, 2018, 03:01:07 PM »
They definitely got slower doing this.

Offline davidrotts63

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2989 on: March 29, 2018, 03:05:56 PM »
Doubt it but worth a shot I'd say.
What would it be excluded as?

They definitely got slower doing this.
+1
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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2990 on: March 29, 2018, 03:09:01 PM »
What would it be excluded as?
According to the T&C's the item has to be new.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2991 on: March 30, 2018, 12:14:36 PM »
According to the T&C's the item has to be new.
Bah. What are you doing actually reading the terms and conditions!!! Why are you not mindlessly speculating!!
READ THE DARN WIKI!!!!

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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2992 on: March 30, 2018, 12:24:46 PM »
Bah. What are you doing actually reading the terms and conditions!!! Why are you not mindlessly speculating!!
Ikr? What a novel idea.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2993 on: March 30, 2018, 02:47:05 PM »
Regarding the item must be new. What have people found with Ebay New(Other), like open box or simply a seller who has it listed that way? Does Amex accept that, or does the New(Other) throw it into a category not accepted?

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2994 on: March 30, 2018, 02:50:20 PM »
Ikr? What a novel idea.

Here is a novel idea. Finding out real life experience versus whatever a CSR or T&C happen to say. Have you never in your life found there to be a difference between CSR and what actually happens? If not, you must live a charmed life.

Offline FlyingBoat

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2995 on: March 30, 2018, 03:10:18 PM »
According to the T&C's the item has to be new.

Where does it say that? The word "New" isn't even in the T&C.

The only thing close to it is the following:

" To be eligible, an item must be in the original purchase condition (not visibly used, defective, or damaged in any way) and must be in working order. "

The key point here, being, I would take the "not VISIBLY used". Its pretty clear the item can be used or they wouldn't have included the word "visibly". According to the T&C even a refurb would work if it isn't visibly used, but I have never tried to use it on a Refurb.

Offline Z56

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2996 on: March 30, 2018, 04:58:39 PM »
Anyone successfully claimed air/headphones ?
“I have nothing in common with lazy people who blame others for their lack of success. Great things come from hard work

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2997 on: March 30, 2018, 05:01:52 PM »
Anyone successfully claimed air/headphones ?
I have in the past.
"JS [is] a fetid cesspool of unvarnished linguistic manure, with lots of useless drivel and post-padding." -Moishebatchy

Offline davidrotts63

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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #2999 on: April 02, 2018, 12:00:50 AM »
Where does it say that? The word "New" isn't even in the T&C.

The only thing close to it is the following:

" To be eligible, an item must be in the original purchase condition (not visibly used, defective, or damaged in any way) and must be in working order. "

The key point here, being, I would take the "not VISIBLY used". Its pretty clear the item can be used or they wouldn't have included the word "visibly". According to the T&C even a refurb would work if it isn't visibly used, but I have never tried to use it on a Refurb.
Good luck with that. All the credit to you if you get it approved, but unless you're planning to sue when they deny a claim because item was purchased in New condition but used or refurbished, then just stick to the terms
READ THE DARN WIKI!!!!

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