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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157434 times)

Offline efflpetzel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3100 on: September 28, 2018, 12:50:28 AM »
if I used a amex card to buy something on amazon + 1 MR point would that disqualify me from the return protection benefit

Offline mrprez27

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3101 on: September 30, 2018, 10:34:46 AM »
so your'e saying I should report lost instead of saying that I still have it? so I won't need to risk the return to amex?
if its lying nope

Offline efflpetzel

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3102 on: October 03, 2018, 08:41:32 PM »
if I used a amex card to buy something on amazon + 1 MR point would that disqualify me from the return protection benefit
bump

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3103 on: October 04, 2018, 11:14:34 AM »
if I used a amex card to buy something on amazon + 1 MR point would that disqualify me from the return protection benefit
my guess is it would not be excluded
READ THE DARN WIKI!!!!

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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3104 on: October 04, 2018, 11:15:35 AM »
so your'e saying I should report lost instead of saying that I still have it? so I won't need to risk the return to amex?
sseriously? Are you actually asking on a public forum whether to commit insurance fraud??????
if its lying nope
READ THE DARN WIKI!!!!

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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3105 on: October 04, 2018, 11:17:14 AM »
if I used a amex card to buy something on amazon + 1 MR point would that disqualify me from the return protection benefit
Dan says no
Workflowy. You won't know what you're missing until you try it.

Offline efflpetzel

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Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3107 on: October 05, 2018, 09:37:40 AM »
Nice find!
It was me, so not hard to remember :)
Workflowy. You won't know what you're missing until you try it.

Offline aceofpilots

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3108 on: October 17, 2018, 09:54:41 PM »
I bought a pair of headphones from massdrop. Would I be covered If i wanted to return them even though massdrop blatantly states no returns?

Also is it better to file a claim online or over the phone

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3109 on: October 17, 2018, 10:16:48 PM »
I bought a pair of headphones from massdrop. Would I be covered If i wanted to return them even though massdrop blatantly states no returns?

Also is it better to file a claim online or over the phone
No returns is definitely not a problem. I've never done over the phone and I've never had an issue

Offline aceofpilots

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3110 on: October 18, 2018, 12:06:11 AM »
Do they usually make you go through the trouble to return the item?

Whats the process like typically? like what do they ask

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3111 on: October 18, 2018, 01:05:16 AM »
Do they usually make you go through the trouble to return the item?

Whats the process like typically? like what do they ask
I've never had to return. They ask for receipt and to fill out a form with basic info about purchase and why the store won't take it back.

Offline aceofpilots

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3112 on: October 18, 2018, 01:17:05 AM »
is it an online form or do i have to wait for it through the mail?

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3113 on: October 18, 2018, 01:44:02 AM »
After you fill out the request on the website usually takes 1-2 to receive emsil requesting paperwork - once you fill out & upload it takes about a week usually to get approved

Offline aceofpilots

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3114 on: October 18, 2018, 01:51:18 AM »
How long did you have to wait for the credit to be placed on your account all in all from start to finish?

i know some people were saying same day but im not sure if those people did it through online or phone

Offline aceofpilots

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3115 on: October 18, 2018, 02:12:32 AM »
After you fill out the request on the website usually takes 1-2 to receive emsil requesting paperwork - once you fill out & upload it takes about a week usually to get approved

Also sorry

it says date of loss for return protection? So do i just put the day i'm filing the claim cause that's when I wan't to return it?

it states also date attempted to return. Do I also just put todays date and write that Massdrop doesn't accept returns under their store policy or do i have to actually ask?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3116 on: October 18, 2018, 09:18:28 AM »
How long did you have to wait for the credit to be placed on your account all in all from start to finish?

i know some people were saying same day but im not sure if those people did it through online or phone
1 day to  6 weeks. why would it matter how you submit?  The rule is the less direct human contact with any of this stuff the better
Also sorry

it says date of loss for return protection? So do i just put the day i'm filing the claim cause that's when I wan't to return it?it's the date of loss. Whenever you wanted to return it and couldn='t

it states also date attempted to return. Do I also just put todays date and write that Massdrop doesn't accept returns under their store policy or do i have to actually ask?It literally tells you what to do. When did you attempt to return it? An attempt would also be that i wanted to return it and checked the policy and it said no returns

You know that within 4 hours of posting you can just edit your post? No need to make a new one.

READ THE DARN WIKI!!!!

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Offline aceofpilots

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3117 on: October 18, 2018, 02:44:41 PM »
1 day to  6 weeks. why would it matter how you submit?  The rule is the less direct human contact with any of this stuff the better
Also sorry

it says date of loss for return protection? So do i just put the day i'm filing the claim cause that's when I wan't to return it?it's the date of loss. Whenever you wanted to return it and couldn='t

it states also date attempted to return. Do I also just put todays date and write that Massdrop doesn't accept returns under their store policy or do i have to actually ask?It literally tells you what to do. When did you attempt to return it? An attempt would also be that i wanted to return it and checked the policy and it said no returns

You know that within 4 hours of posting you can just edit your post? No need to make a new one.

I wasn't aware I can edit the post so my bad

But thank you for clarifying.

I wasn't aware that online claim was best. I thought talking on the phone makes it easier

Thank you for clarifying so I can just put the same date for both options

Offline greatdeals

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3118 on: October 29, 2018, 09:16:26 AM »
terms say they don't cover watches and jewelry.
has anyone been able to return with the amex 90 policy?
if I buy a smartwatch will I have a problem?

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3119 on: October 29, 2018, 12:53:10 PM »
terms say they don't cover watches and jewelry.
has anyone been able to return with the amex 90 policy?
if I buy a smartwatch will I have a problem?
I was able to return protection on a smartwatch