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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158205 times)

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3140 on: November 07, 2018, 01:38:02 AM »
how can i see the results of a claim?

i have submitted all documents a week ago
now checking on amex claims center i see the status of the claim is closed but i didnt get any email and no changes on my account.........
I usually get the email a day or so after it's marked closed

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3141 on: November 07, 2018, 04:17:06 PM »
how can i see the results of a claim?

i have submitted all documents a week ago
now checking on amex claims center i see the status of the claim is closed but i didnt get any email and no changes on my account.........
I usually get the email a day or so after it's marked closed
This.
Claim was probably closed today and you will get email tomorrow and will post credit in next day or 2.
You can also call for confirmation.
If they were asking for it back it would still be open.  The only other possibility is it was denied for some reason.
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Offline av83

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3142 on: November 11, 2018, 09:58:42 PM »
will return protection cover an item that was over 400.00 so i split the payment onto 2 seperate amex cards.
each 200.00. the terms say "if you purchased it entirely with your eligible American Express® Card" which would imply that in my case it would not be covered.
Anyone have any experience on this scenario?

Offline sm8542

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3143 on: November 17, 2018, 11:02:31 PM »
Filed a claim for $390 and i was fully refunded   :D
« Last Edit: November 17, 2018, 11:10:52 PM by sm8542 »

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3144 on: November 17, 2018, 11:03:38 PM »
Filed a claim for $390 and i was fully refunded   :D
Which card?

Offline sm8542

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Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3146 on: November 18, 2018, 02:36:48 AM »
Filed a claim for $390 and i was fully refunded   :D
Were the items themselves less than $300 individually?
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Offline sky121

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3147 on: November 18, 2018, 08:38:44 AM »
Anyone else having trouble filing a claim online lately?

Chrome wouldn't let me get to the site.
Explorer would but then I'm getting the following.

 "You do not have benefits eligible for claims through this site at this time"
"Not all who wander are lost"

Offline Ays

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3148 on: November 18, 2018, 01:27:33 PM »
I've had this problem since Friday Amex told me they are undergoing site maintenance

Offline 6girls

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3149 on: November 20, 2018, 09:26:25 AM »
Anyone else having trouble filing a claim online lately?

Chrome wouldn't let me get to the site.
Explorer would but then I'm getting the following.

 "You do not have benefits eligible for claims through this site at this time"
Yes, getting the same message

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3150 on: November 20, 2018, 09:31:49 AM »
anyone try opening claim on phone? I assume CS can do it still
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Offline Dr Moose

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3151 on: November 20, 2018, 06:18:30 PM »
anyone try opening claim on phone? I assume CS can do it still
Let me know if it works. Online is still having issues.
Hey there! I am using DansDeals Forums.

Offline Drovvo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3152 on: November 22, 2018, 08:14:55 AM »
What's up with the online claim process?
I try to do it and it just says "your card is not eligible for any benefits" or something.
They gonna revamp this whole thing and start clamping down?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3153 on: November 22, 2018, 09:23:24 AM »
site is back up
READ THE DARN WIKI!!!!

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Offline yitzf

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3154 on: November 22, 2018, 09:28:21 AM »
Claimed $250 router. Did not have to return it.

Offline heshy5601

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3155 on: November 30, 2018, 02:24:32 AM »
not sure in which topic to post

made in store purchase, all they gave me was a HAND written receipt, without even a store letter head on it,
would amex accept that for the itemized receipt?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3156 on: December 02, 2018, 08:09:58 AM »
not sure in which topic to post

made in store purchase, all they gave me was a HAND written receipt, without even a store letter head on it,
would amex accept that for the itemized receipt?
You swiped an amex and didn't get a printed. Cc. Receipt? Or. Got. That but no itemized?
READ THE DARN WIKI!!!!

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Offline heshy5601

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3157 on: December 02, 2018, 10:38:50 AM »
When I asked for a receipt, sales lady said they don't operate with computers,
she wrote onto a piece of paper the item number and amount paid,
It doesn't even indicate in which store it was bought, did any1 have any experience if Amex accepted this as receipt?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3158 on: December 02, 2018, 03:38:01 PM »
When I asked for a receipt, sales lady said they don't operate with computers,
she wrote onto a piece of paper the item number and amount paid,
It doesn't even indicate in which store it was bought, did any1 have any experience if Amex accepted this as receipt?
How did they prices the cc without any electronic system?
READ THE DARN WIKI!!!!

Chuck Norris...
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Offline heshy5601

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3159 on: December 02, 2018, 09:45:10 PM »
Did u ever see what the receipt of the cc whr u sign looks like? Is that a receipt..?!