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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158160 times)

Offline coolmuke

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3200 on: January 22, 2019, 10:57:28 AM »
I've done it on cards that I basically only used for the returns
Thankyou.

Offline S209

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3201 on: January 22, 2019, 02:13:33 PM »
I've done it on cards that I basically only used for the returns
+1 I generally only use my platinum cards (once i finish minimum spend) for items I may need to return or get protection for. Never had an issue.
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Offline ludmila

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3202 on: January 22, 2019, 02:29:50 PM »
+1 I generally only use my platinum cards (once i finish minimum spend) for items I may need to return or get protection for. Never had an issue.
Plat. personal or business?
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Offline Mo2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3203 on: January 22, 2019, 04:47:12 PM »
I've made multiple smartphone warranty claims on my regular SPG card over the past few years and was refunded without issues and was never asked to return the phones.
I pretty much only use my SPG for items I want a warranty.
I was also just approved for a  $500 diagnostics and fix claim on my Macbook.

I now have the no AF Blue Business Plus cards.
Any reason to keep my SPG once the AF comes around again?
Common sense is not a gift, it is a punishment.
Because you have to deal with everyone who doesn't have it.

Offline Muhammad

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3204 on: January 22, 2019, 05:01:04 PM »
I've made multiple smartphone warranty claims on my regular SPG card over the past few years and was refunded without issues and was never asked to return the phones.
I pretty much only use my SPG for items I want a warranty.
I was also just approved for a  $500 diagnostics and fix claim on my Macbook.

I now have the no AF Blue Business Plus cards.
Any reason to keep my SPG once the AF comes around again?
does the BBP have return protection? not that I know of...

Offline ludmila

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3205 on: January 22, 2019, 05:05:58 PM »
I've made multiple smartphone warranty claims on my regular SPG card over the past few years and was refunded without issues and was never asked to return the phones.
I pretty much only use my SPG for items I want a warranty.
I was also just approved for a  $500 diagnostics and fix claim on my Macbook.

I now have the no AF Blue Business Plus cards.
Any reason to keep my SPG once the AF comes around again?
On the smartphone , was it for repairs, or did they end up paying for a replacement?
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Offline Luvisrael

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3206 on: February 01, 2019, 12:15:13 PM »
Any data points on coverage for wig purchased on Aliexpress?

Offline Mo2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3207 on: February 01, 2019, 12:27:26 PM »
On the smartphone , was it for repairs, or did they end up paying for a replacement?
all my smartphone claims were for replacements
Common sense is not a gift, it is a punishment.
Because you have to deal with everyone who doesn't have it.

Offline Mo2

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3208 on: February 01, 2019, 12:28:44 PM »
does the BBP have return protection? not that I know of...
I dunno though on my SPG I never used return protection. only extended warranty
Common sense is not a gift, it is a punishment.
Because you have to deal with everyone who doesn't have it.

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3209 on: February 07, 2019, 01:11:36 PM »
Is anyone else getting this error that past few days when trying to upload documents?

The Upload Service is currently undergoing maintenance. Please try back later. We apologize for any inconvenience.
You may also fax or mail documents to:
Fax:    1-800-858-5971
Mail:    AMEX Assurance Company
PO BOX 981553
El Paso, TX 79998-9920

Offline shmooz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3210 on: February 07, 2019, 01:37:13 PM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.


Offline churner69

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3211 on: February 07, 2019, 05:36:54 PM »
I submitted 2 documents Tuesday morning, went to submit 2 more Tuesday night, and then got the "Maintenance, site down" message. It is still down for me, over 48 hours later.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3212 on: February 10, 2019, 12:35:35 AM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.
Glasses with rx may fall under custom or healthcare
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Offline upside down

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3213 on: February 10, 2019, 01:52:43 PM »
Glasses with rx may fall under custom or healthcare
When I buy glasses from a store I ask them to charge my card separately for the frames and the lenses. I imagine that would allow me to put in a claim for the frames (although I never put in a claim, so I can't confirm if this works)

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3214 on: February 10, 2019, 02:46:18 PM »
When I buy glasses from a store I ask them to charge my card separately for the frames and the lenses. I imagine that would allow me to put in a claim for the frames (although I never put in a claim, so I can't confirm if this works)
It worked for me.

Offline cwh82

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3215 on: February 10, 2019, 06:19:40 PM »
I filed RP last week for an air fryer I bought on Rakuten and sent in the documents.  They denied me, stating I didn't pay in full with the card because they saw I used some Rakuten points even though the stated Order Total was what I charged to the card.  I called them and the rep approved it immediately and didn't ask I return the item.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3216 on: February 21, 2019, 08:59:21 AM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.

Update
Amex won't cover anything if it can be exchanged

And even when they do cover they will only cover the frames as mentioned earlier

Offline runnergirl

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3217 on: February 21, 2019, 01:46:21 PM »
When I was just in Israel I purchased a Jerusalem stone challah board and although it was bubble wrapped very well is still cracked in half. I fill out a PP form online and was refunded in full within 24 hours. They did not ask for the item back.

Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3218 on: February 21, 2019, 04:32:07 PM »
When I was just in Israel I purchased a Jerusalem stone challah board and although it was bubble wrapped very well is still cracked in half. I fill out a PP form online and was refunded in full within 24 hours. They did not ask for the item back.

Not return protection… Purchase protection

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3219 on: February 24, 2019, 05:40:07 PM »
I bought a E condition camera on Adorama. Its been more than 30 days since i got it. Would I be able to use Return protection?
The price for the camera was $520. It was just body only without any lenses.