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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.
« Last edited by stooges44 on Yesterday at 04:40:12 PM »

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 481281 times)

Offline shmooz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3210 on: February 07, 2019, 01:37:13 PM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.


Offline churner69

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3211 on: February 07, 2019, 05:36:54 PM »
I submitted 2 documents Tuesday morning, went to submit 2 more Tuesday night, and then got the "Maintenance, site down" message. It is still down for me, over 48 hours later.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3212 on: February 10, 2019, 12:35:35 AM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.
Glasses with rx may fall under custom or healthcare
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Offline upside down

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3213 on: February 10, 2019, 01:52:43 PM »
Glasses with rx may fall under custom or healthcare
When I buy glasses from a store I ask them to charge my card separately for the frames and the lenses. I imagine that would allow me to put in a claim for the frames (although I never put in a claim, so I can't confirm if this works)

Online shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3214 on: February 10, 2019, 02:46:18 PM »
When I buy glasses from a store I ask them to charge my card separately for the frames and the lenses. I imagine that would allow me to put in a claim for the frames (although I never put in a claim, so I can't confirm if this works)
It worked for me.

Offline cwh82

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3215 on: February 10, 2019, 06:19:40 PM »
I filed RP last week for an air fryer I bought on Rakuten and sent in the documents.  They denied me, stating I didn't pay in full with the card because they saw I used some Rakuten points even though the stated Order Total was what I charged to the card.  I called them and the rep approved it immediately and didn't ask I return the item.

Offline shmooz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3216 on: February 21, 2019, 08:59:21 AM »
bought glasses on zenni that i want to return, i guess not easy to buy glasses without trying on for me
zenni gives you 50% back to your card or 100% credit for a one time exchange.

if i exchange, and want to return those also, would amex still cover it? maybe better to get 50% from zenni and 50%  from amex and just start from scratch.

Update
Amex won't cover anything if it can be exchanged

And even when they do cover they will only cover the frames as mentioned earlier

Offline runnergirl

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3217 on: February 21, 2019, 01:46:21 PM »
When I was just in Israel I purchased a Jerusalem stone challah board and although it was bubble wrapped very well is still cracked in half. I fill out a PP form online and was refunded in full within 24 hours. They did not ask for the item back.

Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3218 on: February 21, 2019, 04:32:07 PM »
When I was just in Israel I purchased a Jerusalem stone challah board and although it was bubble wrapped very well is still cracked in half. I fill out a PP form online and was refunded in full within 24 hours. They did not ask for the item back.

Not return protection… Purchase protection

Offline godofchurning

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3219 on: February 24, 2019, 05:40:07 PM »
I bought a E condition camera on Adorama. Its been more than 30 days since i got it. Would I be able to use Return protection?
The price for the camera was $520. It was just body only without any lenses.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3220 on: February 24, 2019, 05:42:57 PM »
I bought a E condition camera on Adorama. Its been more than 30 days since i got it. Would I be able to use Return protection?
The price for the camera was $520. It was just body only without any lenses.
What is e condition? If it's not new then technically not, but you never know.
Did you read the terms?
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Offline godofchurning

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3221 on: February 24, 2019, 05:48:20 PM »
What is e condition? If it's not new then technically not, but you never know.
Did you read the terms?

E codition means "May show signs of light wear and/or usage. LCD may have very slight blemishes."

The terms says "To be eligible, an item must be in the original purchase condition (not visibly used, defective, or damaged in any way) and must be in working order. The merchant from which the item was originally purchased must also have denied an attempted return of the item. Any item purchased from a merchant that has an established return/satisfaction guarantee program which is greater than or equal to the terms of Return Protection, and provides coverage for your claim, will not be eligible for a refund."

Terms: https://www.americanexpress.com/content/dam/amex/us/credit-cards/features-benefits/policies/pdf/RP_Benefit_Guide_Rev_09-17.pdf

Offline churner69

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3222 on: March 04, 2019, 01:53:26 AM »
I bought a E condition camera on Adorama. Its been more than 30 days since i got it. Would I be able to use Return protection?
The price for the camera was $520. It was just body only without any lenses.

Just say its new, they'll credit you $300.

Offline churner69

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3223 on: March 04, 2019, 01:54:35 AM »
How hard are people hitting Amex RP? I have no issue of returning the items if/when they ask for them, but they seem to just be handing me $1000s in "free" goods...

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3224 on: March 10, 2019, 10:48:59 PM »
They'll refund the restocking fee.

Wanted to clarify this as i am not sure i understood.

I returned something to a store, but they would only take back the item for a restocking fee. I decided to return the item anyways. Lets assume the item costed $500 and the restocking fee was $100, so i got a refund for $400. Would Amex now refund the additional $100, even though the store took the item back?