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$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 454173 times)

Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3270 on: May 14, 2019, 06:02:51 PM »
did you have success getting reimbursed for glasses frames? if so, when did this occur? i read eyeglasses not covered but not sure.

I was first denied, I called & explained that Iím just making a claim on frames without lenses & got approved.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3271 on: May 14, 2019, 09:41:29 PM »
Anyone else getting this error?

Quote
Sorry, the system is not responding, please try again or Contact Us if you need help
Workflowy. You won't know what you're missing until you try it.

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3272 on: May 14, 2019, 10:52:48 PM »
Anyone else getting this error?

Yes, been getting it all week

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3273 on: May 15, 2019, 07:27:58 AM »
Anyone else getting this error?
I filed a claim Monday afternoon without issue
READ THE DARN WIKI!!!!

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Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3274 on: May 15, 2019, 11:50:19 AM »
Yes, been getting it all week

No issues here, maybe try another browser. I have issues with certain browsers sometimes.

Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3275 on: May 17, 2019, 10:05:24 AM »
No issues here, maybe try another browser. I have issues with certain browsers sometimes.

Not working today. Tried incognito, safari, and chrome

Offline 6girls

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3276 on: May 17, 2019, 04:57:37 PM »
Yes, been getting it all week
Same

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Offline zagguru

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3278 on: May 19, 2019, 12:53:00 PM »
This is getting to be annoying

Offline joey89

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3279 on: May 19, 2019, 02:02:20 PM »
Try calling

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3281 on: May 22, 2019, 09:00:31 PM »
Anyone have any experience using PP or RP with a drone?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3282 on: May 23, 2019, 07:22:37 AM »
Anyone else getting this error?
It happened to me too and I realized that when I took my time filling out the claim, I would automatically get signed out of Amex website and then get that message. Open another page with amex and refresh every 4 minutes or to stay signed in.

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3283 on: May 23, 2019, 08:23:16 AM »
It happened to me too and I realized that when I took my time filling out the claim, I would automatically get signed out of Amex website and then get that message. Open another page with amex and refresh every 4 minutes or to stay signed in.
I ended up getting it to work yesterday BH
Workflowy. You won't know what you're missing until you try it.

Offline yeshivabucher

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3284 on: June 11, 2019, 06:45:51 AM »
Does amex return protection cover cell phones?