Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175527 times)

YoelFried · « **Reply #3300 on:** June 26, 2019, 09:27:01 PM »

Quote from: bamdoo on June 26, 2019, 07:49:20 PM

My wife bought a TV stand for $400 and has since decided she no longer likes it. The retailers 14 day return period has since passed. Since it is over $300 can I still use return protection? Thanks for your help.

Yes. But they will only cover up to $300

US · « **Reply #3301 on:** June 26, 2019, 11:41:28 PM »

Quote from: bamdoo on June 26, 2019, 07:49:20 PM

My wife bought a TV stand for $400 and has since decided she no longer likes it. The retailers 14 day return period has since passed. Since it is over $300 can I still use return protection? Thanks for your help.

Yes, but it's up to $300, so you'll get $300.

BB59 · « **Reply #3302 on:** June 27, 2019, 07:28:02 AM »

Made a claim for a pair of shoes was approved without having to send it in.
Was like $90.00
On a side note I mistakenly claimed it on the wrong card.
But sent in the correct statement I was credit on the acct I claimed not the actual card I used.

YoelFried · « **Reply #3303 on:** June 30, 2019, 02:06:36 PM »

Did someone experience having an easier process with Amex RP and PP when using the platinum or the gold card vs a no annual fee card?

sower55 · « **Reply #3304 on:** June 30, 2019, 09:57:15 PM »

Quote from: YoelFried on June 30, 2019, 02:06:36 PM

Did someone experience having an easier process with Amex RP and PP when using the platinum or the gold card vs a no annual fee card?

Was your process hard?

sower55 · « **Reply #3305 on:** June 30, 2019, 09:58:12 PM »

Any issues with using return protection for a video game console like PS4?
Or game controller for said video game console?

shaulyaakov · « **Reply #3306 on:** July 01, 2019, 04:16:47 PM »

What is the policy on refurbished items? They denied me saying it was used.

Dr Moose · « **Reply #3307 on:** July 01, 2019, 06:56:25 PM »

I think we should rename the thread, as I don't know if anyone has ever been asked to actually return the item.

YoelFried · « **Reply #3308 on:** July 01, 2019, 10:10:23 PM »

Quote from: shaulyaakov on July 01, 2019, 04:16:47 PM

What is the policy on refurbished items? They denied me saying it was used.

Here you got your answer

YoelFried · « **Reply #3309 on:** July 01, 2019, 10:11:49 PM »

Quote from: sower55 on June 30, 2019, 09:57:15 PM

Was your process hard?

In my experience, when I opened a PP claim if it was on a af card then most of the times they didn't ask for any documentation.

YoelFried · « **Reply #3310 on:** July 09, 2019, 12:12:16 PM »

Quote from: Hjay on June 15, 2019, 07:08:11 PM

Idk what you’re story is but I tried doing RP on a pair of eyeglasses & was denied & called back to explain that I was just returning a frame not lenses & was then approved.

Made a separate receipt only for the glasses and was approved.

myi · « **Reply #3311 on:** July 22, 2019, 12:44:34 PM »

Anyone ever had luck with the return shipping fee? when a product had a restocking fee, which required you to return the product vs sending it to amex?
When there's a 20% restocking fee what's technically the best way to go about it? Your going to need to pay The shipping both ways. Is it best to wait till after the 30 day return period is up and then have to deal with amex and return to them. Or file for the 20% restocking fee and lose out on the shipping.
I would assume it's worth it to deal with amex vs paying for the shipping?

etech0 · « **Reply #3312 on:** July 22, 2019, 12:48:01 PM »

I've done it for a restocking fee but not for return shipping.

myi · « **Reply #3313 on:** July 24, 2019, 07:51:03 PM »

Quote from: etech0 on July 22, 2019, 12:48:01 PM

I've done it for a restocking fee but not for return shipping.

I filed the case on Sunday ,they gave me $50 on Monday and now I have to decide what I'm doing with the product.
If they see I get a refund for 250 that means they can see I got a full refund and the only thing I had to pay for was to return shipping.
it seems the restocking fee was only tackled onto the product if it's damaged or not in new condition which I won't know until I return it and let them decide. it's in brand new condition but you never know with these companies what they're going to make up.

stooges44 · « **Reply #3314 on:** July 24, 2019, 08:45:36 PM »

Prescription eyeglasses - worth a shot or does that fall under:
"17. health care items and /or medical equipment (including, but not limited to, blood pressure machines and diabetes equipment, items or supplies used for maternity care);"

Zalc · « **Reply #3315 on:** July 24, 2019, 08:59:01 PM »

Quote from: stooges44 on July 24, 2019, 08:45:36 PM

Prescription eyeglasses - worth a shot or does that fall under:
"17. health care items and /or medical equipment (including, but not limited to, blood pressure machines and diabetes equipment, items or supplies used for maternity care);"

Possible goes under items made to custom order?

stooges44 · « **Reply #3316 on:** July 24, 2019, 09:01:48 PM »

Quote from: Zalc on July 24, 2019, 08:59:01 PM

Possible goes under items made to custom order?

I was about to delete my post, I see it was already discussed.

I guess I will try to get just the frame back at least.

Thanks

motec bb · « **Reply #3317 on:** August 06, 2019, 07:17:13 AM »

Has anyone here tried return protection ( or purchase protection) on a car part?

Looking to order an upgraded stereo, but it seems in may be excluded.

Dangaroo · « **Reply #3318 on:** August 06, 2019, 06:59:05 PM »

Quote from: motec bb on August 06, 2019, 07:17:13 AM

Has anyone here tried return protection ( or purchase protection) on a car part?

Looking to order an upgraded stereo, but it seems in may be excluded.

It'll be excluded for protection - I've previously had a claim denied for an interior car accessory.

aceofpilots · « **Reply #3319 on:** August 12, 2019, 10:35:54 AM »

Do items have to be brand new?

I was thinking of buying a office chair from Staples but they only have a 14 day return policy and I feel like I might need more time to know whether I like it or not

First woman I spoke to told me all items have to be brand new which really didn't make any sense

The second guy I spoke to just read the policy verbatim and that doesn't really help me. He said he assumes that it would apply more to electronics like if you dropped it or something. And I might probably be covered🙄

So they didn't really clarify anything for me

From my understanding the item has to be like new but it also States it can't be visibly used so I'm not sure if that means by taking a baseball bat to the chair showing heavy usage or lightly used in like new condition.

It's not an excluded item but I have to obviously put the chair together and sit in it

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175527 times)