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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 547455 times)

Offline stooges44

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3360 on: November 22, 2019, 02:24:44 PM »
If I bought marriot points (legitimately from here, I knew what you we're thinking  ;))

Do you think that would be eligible?

I'm not sure if it falls under either of these exclusions:

25. negotiable instruments (including, but not limited to, promissory notes, stamps, and travelers checks);
26. cash and its equivalent (including, but not limited to, gift cards and gift certificates);

I bought them to top off my account for an award (the 30% off was why I pulled the trigger) but now my plans changed.

I wouldn't believe this if I didn't see it with my own eyes!

I figured I would try my luck first with Marriott:

Quote
Dear ,

We have submitted a refund for the 16,000 points to your credit card. You will see this refund on your credit card statement within 1-2 billing cycles. Since we are refunding the points we have also removed the points from your account.

If you have additional questions, I will be happy to assist you further.

In closing, I would like to thank you again  for being our guest and a valued member of Marriott Bonvoy.
 
Sincerely,
 
Lisa Miller
Internet Correspondence Specialist
Marriott Bonvoy™ Customer Care
If it's not free shipping it's not worth it.

Offline shapsam

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3361 on: November 23, 2019, 09:16:06 PM »
I wouldn't believe this if I didn't see it with my own eyes!

I figured I would try my luck first with Marriott:
Should've tried with Amex first...

Offline jrfigo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3362 on: November 29, 2019, 07:21:53 AM »
If an item is $300 + tax, do they also refund the tax or the total including tax is capped at $300?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3363 on: November 29, 2019, 07:28:12 AM »
If an item is $300 + tax, do they also refund the tax or the total including tax is capped at $300?
The latter.
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Offline jrfigo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3364 on: November 29, 2019, 10:24:03 AM »
The latter.

Are you sure? I read elsewhere that the usually cover the tax on top of the $300 as well.

Offline upside down

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3365 on: November 29, 2019, 10:31:53 AM »
If I purchase something now with a return policy of 45 days, will they cover that for return protection since it was purchased in 2018, or I won’t be able to file a claim after December 31st?

Offline jrfigo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3366 on: November 29, 2019, 11:13:22 AM »
Are purchases for a new item through ebay covered?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3367 on: November 29, 2019, 12:53:16 PM »
If I purchase something now with a return policy of 45 days, will they cover that for return protection since it was purchased in 2018, or I won’t be able to file a claim after December 31st?
Goes by purchase date so it will be covered
Are purchases for a new item through ebay covered?
As has been discussed numerous times in the thread (search for eBay), yes they are covered
READ THE DARN WIKI!!!!

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...READS THE WIKI!!!

Offline Heliface

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3368 on: December 02, 2019, 01:18:58 AM »
What’s the consensus on getting RP for cell phones on amazon marked as “new”? Since amazon could be considered a “second hand store” I wonder if the TCs disallow it.

Also wondering if there’s any other fine print in there regarding cell phones from amazon.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3369 on: December 03, 2019, 06:15:52 PM »
What’s the consensus on getting RP for cell phones on amazon marked as “new”? Since amazon could be considered a “second hand store” I wonder if the TCs disallow it.

Also wondering if there’s any other fine print in there regarding cell phones from amazon.
No different then ebay
READ THE DARN WIKI!!!!

Chuck Norris...
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Offline binny

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3370 on: December 05, 2019, 10:54:17 AM »
Does anyone have experience using return protection with the Wells Fargo Propel (no annual fee)? The T&C are pretty much the same as what Amex in-house cards have with the same exclusions and limits (300/1k) but the protection is through someone else: Warrantech, an AmTrust Financial Company.

Offline elimmm

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3371 on: December 06, 2019, 10:38:52 AM »
Goes by purchase date so it will be covered

Did anyone confirm with Amex that you can attempt a return during 2020 and still be covered on purchase date was 2019 ( on the cards that are losing benefit) ?
This is the consensus, but I wanna know if it's been confirmed??

Offline Scmcodes

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3372 on: December 07, 2019, 11:32:22 PM »
Im not seeing the option to file a RP claim online for a purchase on my Delta Gold Consumer card anyone else? do I need to call?

Offline yeshivabucher

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Offline Scmcodes

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3374 on: December 07, 2019, 11:56:01 PM »