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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of Whatís Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 547456 times)

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3375 on: December 08, 2019, 12:28:07 AM »
Tried the one in the WIKI and this a few times keeps giving me an error.
Clear cookies, different browser? It's happened to me before
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Offline yeshivabucher

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3376 on: December 08, 2019, 12:28:43 AM »
Tried the one in the WIKI and this a few times keeps giving me an error.
try signing in first before clicking the link

Offline pointer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3377 on: December 12, 2019, 01:53:33 AM »
Do AU get their own share of $300/$1000 return protection?

Offline hvaces42

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3378 on: December 12, 2019, 03:09:51 PM »
Denied claim when return window was closed and the I had just noticed that the item was damaged. It was a winter coat that we took out of the packaging when it got cold. I refiled claim as a damage within 90 days of purchase. So will see if they approve that claim.
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Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3379 on: December 12, 2019, 03:43:32 PM »
Denied claim when return window was closed and the I had just noticed that the item was damaged. It was a winter coat that we took out of the packaging when it got cold. I refiled claim as a damage within 90 days of purchase. So will see if they approve that claim.
They will approve
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Offline cheesedawg

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3380 on: December 13, 2019, 07:40:14 PM »
Are purchases from https://www.barneys.com/ going to be covered now or is this considered "going-out-of-business-sale" items?

Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3381 on: December 20, 2019, 08:25:00 AM »
I know the T&C say the purchase must be in USA. Just want to confirm that would mean if Iím ordering from a Canadian or European based website to the USA I would NOT be covered?

Offline Dangaroo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3382 on: December 21, 2019, 11:39:51 AM »
Are you sure? I read elsewhere that the usually cover the tax on top of the $300 as well.

Can confirm, recently had a return where the tax pushed the item over $300. It was a partial reimbursement of the cost, capped at $300.

Offline pointer

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3383 on: December 21, 2019, 07:17:51 PM »
Can confirm, recently had a return where the tax pushed the item over $300. It was a partial reimbursement of the cost, capped at $300.
Interesting,
https://www.dansdeals.com/shopping-deals/apparel-deals/shoes/hurry-save-additional-40-off-elevtd-save-canada-goose-moose-knuckles-jimmy-choo-ferragamo/#comment-1440914

YMMV?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3385 on: December 23, 2019, 01:53:06 PM »
https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/
according to the above artice it seems like I'd still be able to file a RP claim on items purchased before 01/20

Can anyone confirm if that correct?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3386 on: December 23, 2019, 02:07:06 PM »
according to the above artice it seems like I'd still be able to file a RP claim on items purchased before 01/20

Can anyone confirm if that correct?
Correct as far as we know
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Offline SwellCindy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3387 on: December 24, 2019, 12:13:51 AM »
I know the T&C say the purchase must be in USA. Just want to confirm that would mean if Iím ordering from a Canadian or European based website to the USA I would NOT be covered?

@Hjay, if your question is whether the CC co. would honor a purchase from an international website, I would venture yes, so long as the website ships to the US. I ordered item from Farfetch.com, was unable to return (past 30 day policy), Amex refunded in full. Hope this helps somewhat.
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Offline Hjay

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3388 on: December 24, 2019, 12:48:43 PM »
@Hjay, if your question is whether the CC co. would honor a purchase from an international website, I would venture yes, so long as the website ships to the US. I ordered item from Farfetch.com, was unable to return (past 30 day policy), Amex refunded in full. Hope this helps somewhat.

You made me realize my question is not as simple as I thought. I donít know the way farfetch works. Are they a US based website? If not, do they charge you in dollars? & would that make it a US transaction for Amex? My original question was about a Canadian website with no US connection charging me in Canadian & shipping to the US. Maybe Iíll try calling but I doubt the Amex rep would even know the correct answer.

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3389 on: December 24, 2019, 01:00:54 PM »
@Dan any update on Return protection for Amazon business cards?
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