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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1158409 times)

Offline PETERP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #200 on: March 13, 2012, 01:58:33 PM »
First you need to find out if it was purchased on that (or any) AmEx. Why don't you try logging into the account online and finding that out first?

(Cameras should be covered IIRC, and AmEx doubles the MFG warranty up to a year.)

When there is a 2 year warranty by manufacturer, does Amex add a year to that ?

Offline Dan

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #201 on: March 13, 2012, 01:59:25 PM »
Yes
Save your time, I don't answer PM. Post it in the forum and a dedicated DDF'er will get back to you as soon as possible.

Offline David B

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #202 on: March 13, 2012, 02:00:13 PM »
When there is a 2 year warranty by manufacturer, does Amex add a year to that ?

Yes...doubles the MFG warranty, for up to an additional year of coverage

Offline Smartypantz

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #203 on: March 13, 2012, 02:08:44 PM »
First you need to find out if it was purchased on that (or any) AmEx. Why don't you try logging into the account online and finding that out first?

(Cameras should be covered IIRC, and AmEx doubles the MFG warranty up to a year.)

I spoke to them and they said it's an additional year of coverage b/c Canon has 1 yr warranty(Thank G-D!). Now the questions is how do I search for it if I get into my father's Amex online account?

Offline steeeveknowsbest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #204 on: March 13, 2012, 02:25:54 PM »
I returned
a Nook Tablet-made me return
a Nook Tablet cover worth 50$- did not have to return
a laminator worth 30$- did not have to return

Offline Saver2000

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #205 on: March 13, 2012, 02:39:36 PM »
I spoke to them and they said it's an additional year of coverage b/c Canon has 1 yr warranty(Thank G-D!). Now the questions is how do I search for it if I get into my father's Amex online account?

Do you still have the card? If yes, (even if its closed), I believe you can walk in to a best buy and they can look up all purchases made with that card.

Offline PETERP

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #206 on: March 13, 2012, 03:55:18 PM »
Yes...doubles the MFG warranty, for up to an additional year of coverage

Thanks

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #207 on: March 13, 2012, 05:04:09 PM »
I spoke to them and they said it's an additional year of coverage b/c Canon has 1 yr warranty(Thank G-D!). Now the questions is how do I search for it if I get into my father's Amex online account?

Uhm, why not just go to those two months you mentioned and see if its there?
2015: 116K bkd | 1.6M brnd | F: OZ,NH,AA,EK | J: UA,CA,TK,DL,TN,AF,VA | LIH,NRT,ROR,PEK,CNS,BOB,MEL,TLV & Pacific Hopper

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #208 on: March 19, 2012, 02:40:07 PM »
Does anyone know what amex would cover if items bought on amex were stolen?

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #210 on: March 19, 2012, 02:44:42 PM »
Thank you.  Car was broken into and all electronics were stolen.  Do any other cards offer such protection?  Any way to get covered on items not bought within 90 days?

Offline Mocha

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #211 on: March 19, 2012, 02:45:55 PM »
Thank you.  Car was broken into and all electronics were stolen.  Do any other cards offer such protection?  Any way to get covered on items not bought within 90 days?
What about your auto insurance?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #212 on: March 19, 2012, 02:49:21 PM »
Have a deductible and don't want rates to go up.  So was looking for an easier way out. Thanks.

Offline bubbles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #213 on: April 19, 2012, 09:12:10 AM »
first time using the extended warranty. filed the claim on line yesterday evening, credit was already showing up on my card before I went to bed  :)

Offline AJK

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #214 on: April 19, 2012, 09:28:45 AM »
first time using the extended warranty. filed the claim on line yesterday evening, credit was already showing up on my card before I went to bed  :)

Details?
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #215 on: April 19, 2012, 09:31:47 AM »
Details?

bought a wireless printer a little over a year ago (<$100) started having issues with it disconnecting from my computers all the time.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #216 on: April 19, 2012, 09:39:48 AM »
Awesome!
AMEX's protections are 1000x better than the other companies.  Shame they don't offer price protection any more.
My Ipad recently broke in year 2 of ownership. One phone call to amex and 600 dollars were credited to my account!

Offline njmacman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #217 on: April 19, 2012, 01:13:34 PM »
I bought a monitor using Paypal tied to my Continental President's Plus card. Do they have a similar return policy?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #218 on: April 26, 2012, 09:12:48 AM »
Called Amex yesterday to return a $70 skirt. I just looked and see a $70 credit on my SPG card!

Offline momo

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #219 on: April 26, 2012, 09:15:15 AM »
used the amex extended warrenty over the past few years for a couple of gps computers cameras and had 0 issues did not need to return the items and was credited within two days. (and yes they were really all broken)