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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 573163 times)

Offline Tzvitheboss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3405 on: January 03, 2020, 12:44:27 AM »
Regarding the $1000 per year claim limit on each card account,

does that year go per purchase date or claim date

Reply-Goes per calender year
Keep calm and move on

Offline regolife

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3406 on: January 05, 2020, 03:23:46 PM »
I bought items on 12/30 and 12/31 on a card that lost the RP benefit. The receipts show the December purchase dates. However, Amex recorded the charges as taking place 1/2 and 1/3.

Anyone have an idea whether these items are RP eligible? Do they go by the date you write on the claim and what's on the receipt, or on the date that the charge clears your card?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3407 on: January 05, 2020, 03:28:22 PM »
I bought items on 12/30 and 12/31 on a card that lost the RP benefit. The receipts show the December purchase dates. However, Amex recorded the charges as taking place 1/2 and 1/3.

Anyone have an idea whether these items are RP eligible? Do they go by the date you write on the claim and what's on the receipt, or on the date that the charge clears your card?
What's the actual transaction date on your amex account?
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Offline regolife

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3408 on: January 05, 2020, 03:53:52 PM »
What's the actual transaction date on your amex account?

1/2 and 1/3. Several days after I actually made the purchases.

Offline ScottParfunu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3409 on: January 06, 2020, 12:15:51 PM »
Regarding the $1000 per year claim limit on each card account,

does that year go per purchase date or claim date
Goes per calender year
Okay, but which date goes by calendar year? If I made a purchase and the charge posted in December, but I made the claim in January, what calendar year does the claim fall under?

Or does it depend on what date you choose for "Date of Loss" in the claim process?

Offline normathej

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3410 on: January 07, 2020, 10:33:30 AM »
Did anybody else file a claim for ELEVTD recent purchase and have it denied?  Anybody try appealing?
My only issue is that ELEVTD didn't say on their website, at the time of purchase, that the website was closing...

Offline JamesIV

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3411 on: January 07, 2020, 11:15:44 PM »
I think I'm going to upgrade my amex everyday to a preferred. It's worth the $95 to have the peace of mind when buying stuff that can't be returned.
(I don't have any of the higher end amex cards)

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3412 on: January 08, 2020, 01:12:20 PM »
I purchased the Nuna turtle and it's too heavy for my wife to carry around. She much prefers the doona. What's the chance of me being able to get refunded for it?

Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3413 on: January 08, 2020, 03:43:52 PM »
I purchased the Nuna turtle and it's too heavy for my wife to carry around. She much prefers the doona. What's the chance of me being able to get refunded for it?
Is it past the return window?
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Offline Tzvitheboss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3414 on: January 09, 2020, 12:16:36 AM »

Okay, but which date goes by calendar year? If I made a purchase and the charge posted in December, but I made the claim in January, what calendar year does the claim fall under?
Since your receipt is gonna be in December it will go according to the time you made purchase so if purchase was made in December and filed in January it will go as last year[date that was purchased on

Or does it depend on what date you choose for "Date of Loss" in the claim process?
Keep calm and move on

Offline etech0

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3415 on: January 09, 2020, 08:30:43 AM »
https://www.americanexpress.com/us/credit-cards/features-benefits/policies/return-protection-terms.html

Quote
Coverage is limited to 90 days from purchase, up to $300 per item and up to a maximum of $1,000 per Card Member account per calendar year based on the date of purchase.
Workflowy. You won't know what you're missing until you try it.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3416 on: January 09, 2020, 11:53:03 AM »
Anyone having issues with return protection (on a card which lost this benefit) for items purchased in December? I filed a claim a week ago and usually get refunded in 2 days or so, however so far I haven't heard a/t from Amex.

Offline regolife

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3417 on: January 10, 2020, 02:05:13 PM »
Did anybody else file a claim for ELEVTD recent purchase and have it denied?  Anybody try appealing?
My only issue is that ELEVTD didn't say on their website, at the time of purchase, that the website was closing...

Yup, also denied. Haven't tried appealing.
There's a number on the ELEVTD site if you wanted to pursue it (maybe it's only a temporary closure?). But I'm pretty resigned.

Offline regolife

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3418 on: January 10, 2020, 02:10:21 PM »
Anyone having issues with return protection (on a card which lost this benefit) for items purchased in December? I filed a claim a week ago and usually get refunded in 2 days or so, however so far I haven't heard a/t from Amex.

Yeah, definitely slowed way down. Maybe because # of claims swelled? Or they cut staff when they cut the benefit?
Doesn't seem like a big deal, though.

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3419 on: January 19, 2020, 09:33:23 AM »
Does Amex return protection cover the bugaboo fox and turtle? I am regretting the decision of purchasing 2 months ago such a large and bad traveling carriage. It doesn't fit well for my needs. What's the likelihood of getting some refund?