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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 1157394 times)

Offline ltttc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3420 on: January 20, 2020, 11:56:04 AM »
Does Amex return protection cover the bugaboo fox and turtle? I am regretting the decision of purchasing 2 months ago such a large and bad traveling carriage. It doesn't fit well for my needs. What's the likelihood of getting some refund?
If you didn't reach your ret prot limit, chances are you'll get refunded. It definitely doesn't hurt to try

Offline pomy100

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3421 on: January 20, 2020, 12:59:39 PM »
Will they deny my PR claim if I send em my receipt from Israeli Store. There making me prove purchase...

Offline pomy100

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3422 on: January 20, 2020, 01:00:07 PM »
Will they deny my PR claim if I send em my receipt from Israeli Store. There making me prove purchase...
I mean my RP claim...

Offline yeshivabucher

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3423 on: January 20, 2020, 01:34:22 PM »
Will they deny my PR claim if I send em my receipt from Israeli Store. There making me prove purchase...
IIRC has to be from US store or it will be denied

Offline pomy100

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3424 on: January 20, 2020, 02:22:57 PM »
IIRC has to be from US store or it will be denied
Seems people get away with making a claim without sending in receipt...curious how...

Offline ltttc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3425 on: January 20, 2020, 03:58:05 PM »
Seems people get away with making a claim without sending in receipt...curious how...
Sometimes if it's under $95, you don't have to send in receipts. YMMV

Offline ScottParfunu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3426 on: January 22, 2020, 05:55:14 AM »
Anyone get else get denied recently? What's strange is that I've filed claims on items from this store in the past successfully.

The "explanation" they sent is also unhelpful. It lists 3 separate reasons: Amex card I used was ineligible, not charged entirely on the card and item was eligible for return. All can be easily proved to be incorrect, so the appeal should go smoothly but this still concerning since I have several more potential claims from the same store.

Offline ScottParfunu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3427 on: January 22, 2020, 09:23:48 AM »
Anyone get else get denied recently? What's strange is that I've filed claims on items from this store in the past successfully.

The "explanation" they sent is also unhelpful. It lists 3 separate reasons: Amex card I used was ineligible, not charged entirely on the card and item was eligible for return. All can be easily proved to be incorrect, so the appeal should go smoothly but this still concerning since I have several more potential claims from the same store.
I can't edit my post, so just disregard. I know what went wrong.

Offline ltttc

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3428 on: January 22, 2020, 09:42:50 AM »
I can't edit my post, so just disregard. I know what went wrong.
What went wrong?

Offline puddles

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3429 on: January 22, 2020, 09:46:02 AM »
Has anyone done a return protection claim with CSR recently and not had to ship back the item?

Offline 6girls

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3430 on: January 22, 2020, 09:46:56 AM »
I bought items on 12/30 and 12/31 on a card that lost the RP benefit. The receipts show the December purchase dates. However, Amex recorded the charges as taking place 1/2 and 1/3.

Anyone have an idea whether these items are RP eligible? Do they go by the date you write on the claim and what's on the receipt, or on the date that the charge clears your card?
Can confirm this will get denied. Made purchase 12/31, charged on 1/4 and claim was denied.

Offline keepsmiling123

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3431 on: January 22, 2020, 11:23:00 AM »
Final sale shirts bought on Amex Platinum, merchant said they wouldn't take back. Claim approved for $75

Offline ScottParfunu

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3432 on: January 22, 2020, 01:09:45 PM »
What went wrong?
I didn't notice that my transaction was posted after 1/1.

I'm fairly sure they denied only based on that, not the other reasons mentioned.

Offline Tzvitheboss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3433 on: January 22, 2020, 07:20:16 PM »
I didn't notice that my transaction was posted after 1/1.

I'm fairly sure they denied only based on that, not the other reasons mentioned.
If you have receipt that you bought it before 1/1 you should be fine and covered
Keep calm and move on

Offline 6girls

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3434 on: January 22, 2020, 08:22:02 PM »
If you have receipt that you bought it before 1/1 you should be fine and covered
Can you confirm that this worked for you? Because my claim was denied and I sent a receipt dated 12/31

Offline Tzvitheboss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3435 on: January 23, 2020, 06:06:25 AM »
Can you confirm that this worked for you? Because my claim was denied and I sent a receipt dated 12/31
I actually just sent one in cannot confirm but I spoke to the return protection center.they told me that If have receipt you'll be covered
Keep calm and move on

Offline 6girls

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3436 on: January 23, 2020, 01:00:38 PM »
I actually just sent one in cannot confirm but I spoke to the return protection center.they told me that If have receipt you'll be covered
Ok, keep us posted. I did call them and let them know purchase was made on 12/31 and that's the date on the receipt. We'll see what happens...

Offline regolife

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3437 on: January 31, 2020, 01:28:50 PM »
Any update on the receipt date/charge date question?

Also does anyone have experience with how this works when partially using Amex points on Amazon? If I use 1 point for the 20% Amex point discount does that invalidate RP? I'm guessing so based on the fine print but any data points would be helpful.

Offline Tzvitheboss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3438 on: February 04, 2020, 08:30:08 AM »
Ok, keep us posted. I did call them and let them know purchase was made on 12/31 and that's the date on the receipt. We'll see what happens...
ok guys so what happened to me is my claim got denied stating that my card doesn't have return protection.
So what I did was I uploaded to my return protection page my receipt and attached a letter stating that the purchase was made on dec 31st and at that time my card did have return protection.
2 days later I was refunded.
[This happened to my friend too seems like the return protection reps are not that trained they just know that the card doesnt have now.
So if claim is submitted it gets denied eventhow some of them shouldn't. ]
Keep calm and move on

Offline Yikes2179

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3439 on: February 04, 2020, 09:13:18 AM »
Any update on the receipt date/charge date question?

Also does anyone have experience with how this works when partially using Amex points on Amazon? If I use 1 point for the 20% Amex point discount does that invalidate RP? I'm guessing so based on the fine print but any data points would be helpful.
Never had an issue with partial points payment