Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://www295.americanexpress.com/onlineclaim/

or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 525380 times)

Offline ltttc

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2019
  • Posts: 493
  • Total likes: 88
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3420 on: January 20, 2020, 11:56:04 AM »
Does Amex return protection cover the bugaboo fox and turtle? I am regretting the decision of purchasing 2 months ago such a large and bad traveling carriage. It doesn't fit well for my needs. What's the likelihood of getting some refund?
If you didn't reach your ret prot limit, chances are you'll get refunded. It definitely doesn't hurt to try

Offline pomy100

  • Dansdeals Bronze Elite
  • *
  • Join Date: Jan 2020
  • Posts: 44
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Israel
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3421 on: January 20, 2020, 12:59:39 PM »
Will they deny my PR claim if I send em my receipt from Israeli Store. There making me prove purchase...

Offline pomy100

  • Dansdeals Bronze Elite
  • *
  • Join Date: Jan 2020
  • Posts: 44
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Israel
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3422 on: January 20, 2020, 01:00:07 PM »
Will they deny my PR claim if I send em my receipt from Israeli Store. There making me prove purchase...
I mean my RP claim...

Offline yeshivabucher

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Mar 2018
  • Posts: 490
  • Total likes: 35
  • DansDeals.com Hat Tips 4
    • View Profile
  • Location: stuck in bklyn 😞
  • Programs: Travel Agent, Marriott Gold, Hertz PC, National EE, Uber VIP, SPG Gold
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3423 on: January 20, 2020, 01:34:22 PM »
Will they deny my PR claim if I send em my receipt from Israeli Store. There making me prove purchase...
IIRC has to be from US store or it will be denied

Offline pomy100

  • Dansdeals Bronze Elite
  • *
  • Join Date: Jan 2020
  • Posts: 44
  • Total likes: 2
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: Israel
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3424 on: January 20, 2020, 02:22:57 PM »
IIRC has to be from US store or it will be denied
Seems people get away with making a claim without sending in receipt...curious how...

Offline ltttc

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2019
  • Posts: 493
  • Total likes: 88
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3425 on: January 20, 2020, 03:58:05 PM »
Seems people get away with making a claim without sending in receipt...curious how...
Sometimes if it's under $95, you don't have to send in receipts. YMMV

Offline ScottParfunu

  • DansDeals Copper Elite
  • *
  • Join Date: May 2018
  • Posts: 5
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3426 on: January 22, 2020, 05:55:14 AM »
Anyone get else get denied recently? What's strange is that I've filed claims on items from this store in the past successfully.

The "explanation" they sent is also unhelpful. It lists 3 separate reasons: Amex card I used was ineligible, not charged entirely on the card and item was eligible for return. All can be easily proved to be incorrect, so the appeal should go smoothly but this still concerning since I have several more potential claims from the same store.

Offline ScottParfunu

  • DansDeals Copper Elite
  • *
  • Join Date: May 2018
  • Posts: 5
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3427 on: January 22, 2020, 09:23:48 AM »
Anyone get else get denied recently? What's strange is that I've filed claims on items from this store in the past successfully.

The "explanation" they sent is also unhelpful. It lists 3 separate reasons: Amex card I used was ineligible, not charged entirely on the card and item was eligible for return. All can be easily proved to be incorrect, so the appeal should go smoothly but this still concerning since I have several more potential claims from the same store.
I can't edit my post, so just disregard. I know what went wrong.

Offline ltttc

  • Dansdeals Platinum Elite
  • ****
  • Join Date: May 2019
  • Posts: 493
  • Total likes: 88
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3428 on: January 22, 2020, 09:42:50 AM »
I can't edit my post, so just disregard. I know what went wrong.
What went wrong?

Offline puddles

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Aug 2010
  • Posts: 1047
  • Total likes: 19
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: brooklyn, ny
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3429 on: January 22, 2020, 09:46:02 AM »
Has anyone done a return protection claim with CSR recently and not had to ship back the item?

Offline 6girls

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 323
  • Total likes: 22
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3430 on: January 22, 2020, 09:46:56 AM »
I bought items on 12/30 and 12/31 on a card that lost the RP benefit. The receipts show the December purchase dates. However, Amex recorded the charges as taking place 1/2 and 1/3.

Anyone have an idea whether these items are RP eligible? Do they go by the date you write on the claim and what's on the receipt, or on the date that the charge clears your card?
Can confirm this will get denied. Made purchase 12/31, charged on 1/4 and claim was denied.

Offline keepsmiling123

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Dec 2014
  • Posts: 1181
  • Total likes: 15
  • DansDeals.com Hat Tips 7
  • Gender: Male
    • View Profile
  • Location: United States
  • Programs: UR, SPG, MR, UA
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3431 on: January 22, 2020, 11:23:00 AM »
Final sale shirts bought on Amex Platinum, merchant said they wouldn't take back. Claim approved for $75

Offline ScottParfunu

  • DansDeals Copper Elite
  • *
  • Join Date: May 2018
  • Posts: 5
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3432 on: January 22, 2020, 01:09:45 PM »
What went wrong?
I didn't notice that my transaction was posted after 1/1.

I'm fairly sure they denied only based on that, not the other reasons mentioned.

Offline Tzvitheboss

  • Dansdeals Silver Elite
  • **
  • Join Date: Nov 2019
  • Posts: 78
  • Total likes: 0
  • DansDeals.com Hat Tips 2
    • View Profile
  • Location: Lakewood nj
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3433 on: January 22, 2020, 07:20:16 PM »
I didn't notice that my transaction was posted after 1/1.

I'm fairly sure they denied only based on that, not the other reasons mentioned.
If you have receipt that you bought it before 1/1 you should be fine and covered
Keep calm and move on

Offline 6girls

  • Dansdeals Platinum Elite
  • ****
  • Join Date: Aug 2017
  • Posts: 323
  • Total likes: 22
  • DansDeals.com Hat Tips 1
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3434 on: January 22, 2020, 08:22:02 PM »
If you have receipt that you bought it before 1/1 you should be fine and covered
Can you confirm that this worked for you? Because my claim was denied and I sent a receipt dated 12/31