Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175450 times)

Drago · « **Reply #240 on:** April 29, 2012, 04:14:09 PM »

Quote from: AJK on April 29, 2012, 03:17:53 PM

Sounds more like a dispute than a situation for return protection.

It is, that's why I said it's OT.
I didn't see a dedicated thread to the topic, so I put it here.

In short, I'm disputing that I received the merchandise that I paid for. Anyone have experience with this?

AJK · « **Reply #241 on:** April 29, 2012, 04:26:14 PM »

Quote from: Reuven on April 29, 2012, 04:14:09 PM

It is, that's why I said it's OT.
I didn't see a dedicated thread to the topic, so I put it here.

In short, I'm disputing that I received the merchandise that I paid for. Anyone have experience with this?

Missed the OT warning.

In any case, there's no real downside to disputing. I'd definitely give it a whirl, though personally I'd try to address it with the merchant first.

Jkhein · « **Reply #242 on:** April 29, 2012, 06:00:31 PM »

Quote from: Smartypantz on April 29, 2012, 01:32:34 PM

What do you mean by part exchange? I will switch it in for a new camera and pay less than I'd pay at a store?

Yes! Although maybe it will just be a refurb, but they have good deals.
Google "canon loyalty program".

Drago · « **Reply #243 on:** April 29, 2012, 10:54:50 PM »

Quote from: AJK on April 29, 2012, 04:26:14 PM

Missed the OT warning.

In any case, there's no real downside to disputing. I'd definitely give it a whirl, though personally I'd try to address it with the merchant first.

I did, and his answer was " you never told me about that issue".
Hard to make much progress with that.

AJK · « **Reply #244 on:** April 29, 2012, 11:11:14 PM »

Quote from: Reuven on April 29, 2012, 10:54:50 PM

I did, and his answer was " you never told me about that issue".
Hard to make much progress with that.

Good. Now is where the other part of my post comes into play.

bubbles · « **Reply #245 on:** May 08, 2012, 11:46:16 PM »

Any reason why return protection shouldn't work for items bought on ebay?

ETA: quick search and I found this

Quote

Are eBay purchases covered?
I have seen multiple people post on the forum asking “Does AmEx Return Protection cover eBay or Craiglist? Well for starters, the program only covers “like new” items, so that would automatically exclude any used items being sold through those websites. But what about new items sold on eBay… do they qualify or not?
I really wasn’t able to find a conclusive answer to this question anywhere online, so I called up American Express myself to ask. I spoke with a representative in the Return Protection department and she stated that eBay purchases are only covered if (a) they fit within all of the other guidelines, and (b) they are sold be a “recognized merchant.” She said individuals selling items on eBay would not be considered a recognized merchant and therefore would not qualify.
Call AmEx to check/clarify eligibility for a given eBay purchase before you buy.

isac · « **Reply #246 on:** May 09, 2012, 01:04:33 AM »

they always make me go through setting up a whole claim and say ''no credit till item received".

lcyitz · « **Reply #247 on:** May 09, 2012, 03:06:49 PM »

Has anyone had success returning without a receipt?

A3 · « **Reply #248 on:** May 09, 2012, 03:09:57 PM »

Quote from: Dan on May 27, 2011, 12:40:19 PM

I've used AMEX return protection in the past mostly for items over $100 but I just used it to return a $40 skirt my wife bought from a store that went out of business.

In the past I've always had to fax in the receipt and then send in the item to get the refund.
This time though they just credited my account within a few days without even getting the receipt or asking for the skirt back!

This was on an SPG Consumer card

You can always try. I guess it's a YMMV. May also depend on if the item was over $100 or not..

Jkhein · « **Reply #249 on:** May 18, 2012, 08:17:54 AM »

Filed a claim for a womans dress.
They sent me email same day, to send the receipt, and also says on letter, afterwards they will request me to send in the item.
The status says awaiting receipt, does that mean for sure they will also request the item back?

trying123 · « **Reply #250 on:** May 19, 2012, 11:24:48 PM »

I wanna buy a 1300 machine and company doesn't take return once opened or/& used my question is will buying with amex help me out , is there a Max $ limit, will it help even the company says clear tht they offer no return, which amex card works best I have gold spg and Hilton cards
Thanks in advance for ur help / input

zlt123 · « **Reply #251 on:** May 19, 2012, 11:30:48 PM »

Quote from: trying123 on May 19, 2012, 11:24:48 PM

I wanna buy a 1300 machine and company doesn't take return once opened or/& used my question is will buying with amex help me out , is there a Max $ limit, will it help even the company says clear tht they offer no return, which amex card works best I have gold spg and Hilton cards
Thanks in advance for ur help / input

If iam not mistaken the gold has a max of $500 per purchase & the spg $300

steeeveknowsbest · « **Reply #252 on:** May 19, 2012, 11:34:16 PM »

Quote from: zlt123 on May 19, 2012, 11:30:48 PM

If iam not mistaken the gold has a max of $500 per purchase & the spg $300

i think the gold also is only up to $300 but the chase sapphire gives you up to $500, also Amex has a premium protection option for a couple bucks a year which gives you up to $600, but i don't think you will find anything close to $1300

trying123 · « **Reply #253 on:** May 19, 2012, 11:38:09 PM »

Thanks is that sapphire preferred
Tht u mentioned, and will chase make me send in the item ,

steeeveknowsbest · « **Reply #254 on:** May 20, 2012, 12:23:22 AM »

Quote from: trying123 on May 19, 2012, 11:38:09 PM

Thanks is that sapphire preferred

yes

Quote from: trying123 on May 19, 2012, 11:38:09 PM

and will chase make me send in the item ,

I don't know but i would imagine so

moto · « **Reply #255 on:** May 20, 2012, 02:14:55 AM »

Is amex starwood that easy to make a claim?

A3 · « **Reply #256 on:** July 21, 2012, 09:55:24 PM »

Just used return protection for a dress bought on final sale @ BCBG. After taxes the dress came out to $307.
Filed a claim, HAD TO SEND IT BACK, that costed about another $7 for usps. so my total spent was $314, I figured the $14 loss was worth it here, the dress was never worn and prob will never get worn, so we filed the claim, YES we had to send it bad. Last night we got credited $300 though. (the max)

Jkhein · « **Reply #257 on:** July 21, 2012, 10:03:52 PM »

Can it be that under $100 they dont make you return, and under not?

A3 · « **Reply #258 on:** July 21, 2012, 10:06:00 PM »

Quote from: Jkhein on July 21, 2012, 10:03:52 PM

Can it be that under $100 they dont make you return, and under not?

I think that was the conclusion a while ago. Nevertheless I decided to share my experience.
Under $100 you do not need to to send it back, and over $100 you will need to send it back.

Of course its YMMV as they can ask you to send it back even for a $5 item if they want.

aryeh1 · « **Reply #259 on:** July 21, 2012, 10:11:14 PM »

They denied my return protection claim as the item cant be malfunctioning, it has to be in new condition

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Author Topic: AMEX Return Protection: Did They Make You Return The Item? (Read 1175450 times)