Topic Wiki

[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 571491 times)

Offline questioner

  • DansDeals Copper Elite
  • *
  • Join Date: Jul 2011
  • Posts: 5
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3525 on: August 21, 2020, 12:16:57 PM »
I purchased something from zulily, they are offering store credit - restocking fee. Would amex return protection cover this or does the store credit disqualify? I didn't see anything in the updated T&C about credit.

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7289
  • Total likes: 120
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3526 on: August 21, 2020, 12:43:54 PM »
I purchased something from zulily, they are offering store credit - restocking fee. Would amex return protection cover this or does the store credit disqualify? I didn't see anything in the updated T&C about credit.
Store credit disqualifies it.
They will give you the restocking fee.
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Menachem613

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jun 2012
  • Posts: 1020
  • Total likes: 44
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
  • Location: NYC
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3527 on: September 14, 2020, 11:38:39 AM »
Two questions:

1) Are cufflinks considered "jewelry" and therefore excluded?

2) The purchase must be in the US. What about online purchases from non-US merchants?

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7289
  • Total likes: 120
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3528 on: September 14, 2020, 12:08:10 PM »
Two questions:

1) Are cufflinks considered "jewelry" and therefore excluded?

2) The purchase must be in the US. What about online purchases from non-US merchants?
2 is not an issue. I bought something from an ebay seller in China once and was approved
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline zagguru

  • Dansdeals Presidential Platinum Elite
  • ********
  • Join Date: May 2014
  • Posts: 2707
  • Total likes: 104
  • DansDeals.com Hat Tips 66
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3529 on: September 24, 2020, 09:44:54 AM »
Anyone having a hard time submitting online claims?

"INSTRUCTIONS: Please review the required Fraud Disclosures. The Check Box below will activate once you scroll to the bottom."

The checkbox never appears.


Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7289
  • Total likes: 120
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3530 on: September 24, 2020, 01:27:50 PM »
Anyone having a hard time submitting online claims?

"INSTRUCTIONS: Please review the required Fraud Disclosures. The Check Box below will activate once you scroll to the bottom."

The checkbox never appears.

Use the old site
https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Online joe1234

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2015
  • Posts: 1347
  • Total likes: 120
  • DansDeals.com Hat Tips 18
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3531 on: October 12, 2020, 06:14:02 PM »
is there any easy way to find out exactly how much of the $1000 was used up? or do i always need to be on it....

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7289
  • Total likes: 120
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3532 on: October 12, 2020, 07:23:45 PM »
is there any easy way to find out exactly how much of the $1000 was used up? or do i always need to be on it....
Go to ytd transactions and search for "return"
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Online joe1234

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2015
  • Posts: 1347
  • Total likes: 120
  • DansDeals.com Hat Tips 18
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3533 on: October 12, 2020, 08:40:14 PM »
Go to ytd transactions and search for "return"
wow thanks!

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7289
  • Total likes: 120
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3534 on: October 12, 2020, 08:44:05 PM »
wow thanks!
Fyi it goes by purchase year not by refund year
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Online joe1234

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2015
  • Posts: 1347
  • Total likes: 120
  • DansDeals.com Hat Tips 18
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3535 on: October 12, 2020, 08:48:52 PM »
Fyi it goes by purchase year not by refund year
thanks!

Offline sguitarist18

  • Dansdeals Lifetime Platinum Elite
  • *******
  • Join Date: Jul 2011
  • Posts: 1327
  • Total likes: 132
  • DansDeals.com Hat Tips 6
    • View Profile
  • Location: NY
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3536 on: October 16, 2020, 07:45:00 AM »
$175 purchase, new in box...they just approved my claim without asking me to return it. Any chance they're going to come back and ask for it, or once they approved, I can get rid of item?

Offline bmgkollelguy

  • DansDeals Copper Elite
  • *
  • Join Date: Aug 2020
  • Posts: 15
  • Total likes: 0
  • DansDeals.com Hat Tips 0
    • View Profile
  • Location: lakewood
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3537 on: October 16, 2020, 08:31:14 AM »
hoe long do they take I filed weak and a half ago and they keep on needing new info

Offline noturbizniss

  • Dansdeals Lifetime Presidential Platinum Elite
  • *********
  • Join Date: Dec 2012
  • Posts: 7289
  • Total likes: 120
  • DansDeals.com Hat Tips 4
  • Gender: Male
    • View Profile
  • Location: North Jersey
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3538 on: October 16, 2020, 09:13:35 AM »
hoe long do they take I filed weak and a half ago and they keep on needing new info
So give them the new info
READ THE DARN WIKI!!!!

Chuck Norris...
...can still do FT method
...READS THE WIKI!!!

Offline Cls2020

  • Dansdeals Gold Elite
  • ***
  • Join Date: Feb 2017
  • Posts: 128
  • Total likes: 10
  • DansDeals.com Hat Tips 0
  • Gender: Male
    • View Profile
Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3539 on: October 17, 2020, 07:57:00 PM »
$175 purchase, new in box...they just approved my claim without asking me to return it. Any chance they're going to come back and ask for it, or once they approved, I can get rid of item?
No, I do not think they will contact you again later after approving your claim.