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[Updated With More Changes] Major Changes Are Coming For American Express Benefits! Master Chart Of What’s Being Added And Removed - https://www.dansdeals.com/credit-cards/major-changes-coming-american-express-benefits-master-chart-whats-added-removed/


$300 per item, 1K per card per year. So if you have an SPG card and a PRG card you'll only have 2k of total RP coverage, regardless of how many AUs you have on each card.

If you are unsure if an item qualifies for RP, then instead of asking for opinions here (slightly better than asking medical advice on facebook mind you), PUTPAC and ask the RP reps. You don't need to give your name or card info, just say you have an item or you will be buying an item and the store has a crappy return policy and want to make sure if there is a problem you can return it.


Direct number: 1800-225-3750

Link to Claims Center: https://online.americanexpress.com/myca/onlineclaims/us/onlineclaims.do?request_type=authreg_onlineclaims&intlink=us-ser-onlineclaims-welcome-claimscenter
or
Return Protection:  www.americanexpress.com/return This is for when, in the first 3 months, the original seller won't accept a return, and the product is still in new condition.
Purchase Protection:  www.americanexpress.com/purchase This is for when, in the first 3 months, a purchase is lost, stolen, or broken.
Extended Warranty: www.americanexpress.com/warranty This covers only what the original warranty covers and extends it for up to 1 year.

Amex can approve RP claims even after the card is closed/cancelled, though YMMV.

CLICK HERE to see the full T&C for the Return Protection on your specific Amex card.

Author Topic: AMEX Return Protection: Did They Make You Return The Item?  (Read 657519 times)

Offline bmgkollelguy

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3540 on: October 22, 2020, 09:20:59 PM »
79 dollar pair of shoes they didn't make me return it


Offline noturbizniss

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3542 on: October 27, 2020, 05:19:04 PM »
Looks like this is dead
Yup, but new site is now working. I submitted a claim 2 weeks ago without issue.
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Offline droidtest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3543 on: December 17, 2020, 03:18:43 PM »
My first post here, so I apologize for any errors.

So I have a dispute ongoing with Walmart wherein there system won't accept my Drone return since it was changed to store pickup instead of online order. So now instead of the 60 return period for online orders, store says its under 30 day return period and they won't accept return.

Drone costed me $420, so while I'm trying to get Walmart accept the return but I was wondering if I should file with Amex in the meanwhile. I'm just thinking if I have to ship it out to Amex, it will cost me even more.
« Last Edit: December 17, 2020, 03:28:35 PM by droidtest »

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3544 on: December 18, 2020, 03:58:35 AM »
My first post here, so I apologize for any errors.

So I have a dispute ongoing with Walmart wherein there system won't accept my Drone return since it was changed to store pickup instead of online order. So now instead of the 60 return period for online orders, store says its under 30 day return period and they won't accept return.

Drone costed me $420, so while I'm trying to get Walmart accept the return but I was wondering if I should file with Amex in the meanwhile. I'm just thinking if I have to ship it out to Amex, it will cost me even more.
Return it via mail. Call walmart.
 If a front line rep doesn't send you a label. Then push for a supervisor.
   That's nonsense, because you saved them money on shipping that they cut your return time frame.
  You shouldn't have to be busy with Amex, straighten it out with Walmart.
Don't try to be someone else , be who you are because everyone else is taken.

Offline droidtest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3545 on: December 18, 2020, 10:44:25 AM »
Return it via mail. Call walmart.
 If a front line rep doesn't send you a label. Then push for a supervisor.
   That's nonsense, because you saved them money on shipping that they cut your return time frame.
  You shouldn't have to be busy with Amex, straighten it out with Walmart.
Thank you for your reply.

Yes, I have been after Walmart since many days with even the store supervisor saying I need to get Walmart.com to send a label while Walmart.com puts it on store to pick it up. I even raised a twitter thread even those guys just said its escalated but no update on it. Personally its been a huge waste of time for me to be on the calls all day that is why I thought would it make sense to raise return request with Amex.

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3546 on: December 18, 2020, 11:19:50 AM »
Thank you for your reply.

Yes, I have been after Walmart since many days with even the store supervisor saying I need to get Walmart.com to send a label while Walmart.com puts it on store to pick it up. I even raised a twitter thread even those guys just said its escalated but no update on it. Personally its been a huge waste of time for me to be on the calls all day that is why I thought would it make sense to raise return request with Amex.
Yea, just file a RP claim. It'll only cover $300 but they most likely won't ask for it back.
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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3547 on: December 18, 2020, 12:28:09 PM »
Thank you for your reply.

Yes, I have been after Walmart since many days with even the store supervisor saying I need to get Walmart.com to send a label while Walmart.com puts it on store to pick it up. I even raised a twitter thread even those guys just said its escalated but no update on it. Personally its been a huge waste of time for me to be on the calls all day that is why I thought would it make sense to raise return request with Amex.
I hear.
  Though when I mean supervisor, phone rep supervisor not in store supervisor.
Don't try to be someone else , be who you are because everyone else is taken.

Offline droidtest

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3548 on: December 18, 2020, 12:36:11 PM »
Yea, just file a RP claim. It'll only cover $300 but they most likely won't ask for it back.
Thanks. I just wasted another 30mins with Walmart supervisor and they have now escalated it but I feel there would be more rounds of running around this.

Hence I was trying to file the RP claim but I was confused as to what is "DATE OF INCIDENT" that they have as mandatory field? They also have a "DATE OF RETURN ATTEMPT" which is understood and Date of Purchase was noted in the first page itself.

Offline mmgfarb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3549 on: December 18, 2020, 12:39:35 PM »
Thanks. I just wasted another 30mins with Walmart supervisor and they have now escalated it but I feel there would be more rounds of running around this.

Hence I was trying to file the RP claim but I was confused as to what is "DATE OF INCIDENT" that they have as mandatory field? They also have a "DATE OF RETURN ATTEMPT" which is understood and Date of Purchase was noted in the first page itself.
Just put the same date for both.
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Offline geewitz71

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3550 on: December 18, 2020, 02:38:20 PM »
Does any one know ( or have experience) that the RP is covered for ebay purchased new items where the seller policy is "Seller does not accept returns" ? I have purchased a router and not happy with it. But came to know that the seller does not accept returns.

Offline Samb

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3551 on: December 20, 2020, 09:46:53 AM »
Does any one know ( or have experience) that the RP is covered for ebay purchased new items where the seller policy is "Seller does not accept returns" ? I have purchased a router and not happy with it. But came to know that the seller does not accept returns.
Yes

Offline yoshapman

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3552 on: December 20, 2020, 01:45:21 PM »
Does any one know ( or have experience) that the RP is covered for ebay purchased new items where the seller policy is "Seller does not accept returns" ? I have purchased a router and not happy with it. But came to know that the seller does not accept returns.

Absolutely yes

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3553 on: December 21, 2020, 08:30:23 PM »
Return protection benefit of $1,000 resets Jan 1st?

An item bought in 2020 but filed for 2021 counts towards which year?

Offline TzviR

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3554 on: December 21, 2020, 08:37:53 PM »
Fyi it goes by purchase year not by refund year

Offline chff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3555 on: December 25, 2020, 06:29:17 AM »
Did amex request recently anything to be send back?

Offline chff

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3556 on: December 25, 2020, 06:29:56 AM »
Did anyone try a RP claim for;

Drones
Smartwatch
Radar detector
?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3557 on: December 25, 2020, 10:08:50 AM »
Did anyone try a RP claim for;

Drones
Smartwatch
Radar detector
?
I've done a drone and I think an apple watch

Offline Cls2020

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3558 on: December 25, 2020, 10:50:24 AM »
I've done a drone and I think an apple watch
I thought watches are excluded by the terms?

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Re: AMEX Return Protection: Did They Make You Return The Item?
« Reply #3559 on: December 25, 2020, 11:01:04 AM »
I don't think watches include smart watches